Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

What To Do If You Get a Crack In Your Windscreen

By Darren Pay on Friday, 8 September 2017

 

There are a few key factors to be considered when buying a car.

Brand, budget, performance, lifestyle. However, whether your purchase decision is influenced by affordability or pure indulgence, it’s important to protect this major investment from damage!

To keep your vehicle free from any type of damage such as cracks, scratches and dents, most people will drive with precaution, keep safe distances between cars, and be aware of their surroundings at all times.

Unfortunately, damage can still occur through no fault of your own, that’s why vehicle insurance is important for not only your back pocket, but also for your safety and the safety of other motorists.

There are so many unpredictable situations in which damage can occur. Windscreen chips and cracks are amongst the worst and if this damage is not repaired almost immediately, your car will be deemed unroadworthy and you can run the risk of receiving a fine if the chip or crack is in your line of sight while driving. A1 Windscreens explains the best way to handle a cracked windscreen in a few simple steps!

If your windscreen is cracked or chipped, here’s a step-by-step plan of action on what to do:


Step 1. Photograph it!
Taking a quality picture of the damage is one the first things to do!

Not because you need to upload the tragedy on social media, but because it serves as evidence when you file an insurance claim.

A loose piece of gravel or small debris is all it takes to cause a crack to your windscreen or a scratch to a window.

Photographing the damage and your surroundings at the time of damage will be an asset in the case that the insurance company refuses to pay.

 

Step 2. Measure Up!
Take a good look at the damage. If the crack is split in several directions, it will most likely result in a total replacement of the windscreen.

Measuring the length of the crack on the windscreen or window glass will help determine whether you need a repair or replacement. If a crack is within 6 inches, it will be able to be repaired. Whereas, if it is over 6 inches, it will require a total windscreen replacement.

That’s why it’s extremely important to get it looked over immediately as it will save you money in the long run!

 

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Step 3. Make an Insurance Claim
This is only applicable if you have vehicle insurance that covers windscreen and/or window damage.

Insurance provides peace of mind by taking care of huge expenses that might occur. It’s better to have insurance than resort to a cheap repair that may cause further damage in the long run.

Most glass repair or windscreen replacement providers frequently deal with insurance companies, making your task easier.

Send in a photograph along with the measurement of the crack so they will have an idea of the damage that has occurred.

 

Step 4. Involve The Professionals
It’s better to go to a provider that specialises in the repair and replacement of windscreens or glass, rather than going to a general mechanic. Specialists are able to offer a comprehensive service; with knowledge specifically surrounding glass and windscreen repair.

Additionally, reputable providers will most often be able to offer a solution to replace tinting on the damaged windscreen also.

Opt for a mobile repair service if possible to avoid the damage getting worse with additional driving.

 

Insurance providers can take time organising your windscreen replacement or repair. So here are some helpful tips to keep in mind before your car goes in for repair:

• Avoid using clear tape over the damaged area to protect the chip or crack from gathering dirt. When grime collects in the crevices of the damaged area mending becomes difficult.
• Avoid using a defroster, air-conditioning or parking your car in direct sunlight as these temperature differences will exert pressure on the windscreen and cause the crack to expand.
• Avoid driving your car if the crack interferes with your line of sight. This type of damage is serious enough to cause you to stop using the car. Head to any trusted service centre and get it repaired immediately or call a mobile repairer.
• Avoid rough roads or roads under construction.
• Avoid slamming your doors as this may increase the size/length of the cracks or chips.
• Avoid hosing down or pressure washing your car as water might get into the crevices of the damaged area and cause it to worsen.

Should you be driving and suddenly encounter a situation where your windscreen is damaged, follow the above steps and seek professional help.

Don't turn a blind eye to a damaged windscreen; you could end up with an expensive bill or in extreme situations risk the lives of yourself and others.

Don't take a risk when you have access to the finest automobile service centres.

About the author:
Darren Pay is a windscreen and glass repair expert that owns A1 Windscreens in Melbourne. A1 Windscreens offer complete care and repair services for cars. Everything from windscreen chip and crack repairs, to glass scratch removal and window tinting.

                

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