Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

How to Safely Use a Mobile Phone When in the Car

By Rachel White on Friday, 15 September 2017

 

Over half of us admit to using our mobile phones whilst in the car. With all the reminders, fines and graphic images of what could happen if we use our phones we are still willing to admit to doing it.

There are still some misconceptions out there as to what you can actually get away with when it comes to using your phone in the car.

Most people think that they are safe as long as you don’t have the phone in your hand sending a text or talking.

We will debunk what you think, or have been told, so you know if you are being safe when using your phone.

Before we begin with what you can do legally with your phone in the car you should always check your local laws as there are sometimes variants between states and of course updates can occur at any time.

 

Can I Use my Phone When I’m at the Traffic Lights?
Many of us think that since our car is stationary in traffic snarls or at traffic lights we can pick up our phones to view a text or catch up on Facebook because we are not moving.

This is actually illegal because your vehicle is not parked. Police are more than happy to give you a fine and take away demerit points when they pull up next to you at lights or in traffic watching you quickly shoot off a text.

At the end of the day if your car engine is on and you are in the driver’s seat doing stuff on your phone, you can be booked.

So if you are one of the good ones that pull over to take a call or send a message, make sure you do it after you have turned the car off. This is also the case for motorcycles riders.

With the previous point in mind, is it OK to use your phone if you are not touching it?

Another huge misconception is that if you are not touching the phone then you are not doing anything wrong.

Having your phone on your lap or resting it on any part of your body as you drive is illegal. It is as bad as holding it, the only time you will get away with having a phone on you when your driving is if it is in your pocket.

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So, is all phone use in the car illegal?
If you have a device mounted in a fixed cradle, where it is not leaning on anything to support it, then you can use the device as long as you do not have to touch it.

This means that if a call comes in you can take the call or send a message as long as you’re not touching the device.

If you touch the device to accept a call, send text, switch music or any other reason you are breaking the law and can be fined.You can use a fixed device as long as it is voice activated or it automatically answers and disconnects, via Bluetooth for example. By the way, this is the regulation on all devices, so smart watches or other technologies will need to be fixed in a holder before they can be used.

You can use a fixed device as long as it is voice activated or it automatically answers and disconnects, via Bluetooth for example.

By the way, this is the regulation on all devices, so smart watches or other technologies will need to be fixed in a holder before they can be used.

If you use your phone in the car for music, GPS or to receive calls and it is in a fixed cradle then you can use it as long as it is set up for functions to be used without touching the phone.

When you are setting up a cradle/ holder for any device make sure the position of the holder is not impeding your view of the road.

You may think you are doing the right thing by getting a holder but could then be breaking more laws by positioning your device in an illegal manner.

 

Why are the rules so strict for phone user in cars?
Driving is a complex and challenging task and any distraction increases accident risk. If you have lapses in judgement and attention this is seen as unsafe and increases your risk of having an accident.

When you take your eyes off the road for 2 seconds, this equates to 27 metres at 50 km/h. That’s ample time to do harm to yourself or someone else in just 2 seconds. Is it worth your life changing for that quick look on your phone?

If you feel the need to touch your phone, pull over, switch the car off and touch to your hearts content, once it is safe to do so. You’ve been warned.

Now, imagine a seamless segue here…

Right. AutoGuru lets you search, compare and book from over 1600 qualified mechanics across Australia. Boom!

Search. Book. Relax.

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