Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

How To Keep Your Pets Car Safe on a Road Trip

By Rachel White on Friday, 24 February 2017

 

As car owners become more and more attached to their pets, it means more people are involving their pets into everyday activities.

This may include taking your pets everywhere you go, for company, to get exercise, or to save the furniture from being shredded if you were to leave them alone at home.

Most people don’t consider the safety aspect when transporting pets, it’s not until you have Jane’s hamster playing hide and seek behind the brake pedal, ‘Lucky’ the dog hanging by his legs out the window trying to chase a cat on the footpath, or little Johnny screaming in the back seat because his pet iguana has mistaken his finger for a worm.


Think Safety
As vehicle operators we have a responsibility to drive in a safe manner. We are in control of a large, heavy, moving vehicle and we are responsible for keeping our eyes on the road and being aware of what’s going on around us.

Just as the use of mobile phones whilst driving is illegal due to us needing to concentrate on the job at hand, it’s also illegal for us to have our pets sitting on our laps whilst driving.

Depending on which state you are in, there are also different laws when it comes to other areas of travelling with pets.

But no matter where you are in Australia you must have your pet restrained suitably to avoid driver distraction, interference or hindrance.

 

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Restrain Your Pet
If you really love your travel buddies you’ll restrain them. There are thousands of dog injuries each year resulting from vehicle accidents.Not only is it an additional expense, there’s the stress and care needed for an injured pet, plus there’s the added possibility of being fined for not haveing your pet restrained correctly.

Additionally, your unrestrained pet can become a very heavy projectile hazard if you stop suddenly.

Even at low speeds your pet could easily fly through the windscreen if you are involved in an accident. You are accountable if you decide to ignore the legal requirements to restrain a pet.

Not only is it an additional expense, there’s the stress and care needed for an injured pet, plus there’s the added possibility of being fined for not haveing your pet restrained correctly.

Additionally, your unrestrained pet can become a very heavy projectile hazard if you stop suddenly. Even at low speeds your pet could easily fly through the windscreen if you are involved in an accident.

You are accountable if you decide to ignore the legal requirements to restrain a pet.

Not only is it an additional expense, there’s the stress and care needed for an injured pet, plus there’s the added possibility of being fined for not haveing your pet restrained correctly.

Additionally, your unrestrained pet can become a very heavy projectile hazard if you stop suddenly. Even at low speeds your pet could easily fly through the windscreen if you are involved in an accident.

You are accountable if you decide to ignore the legal requirements to restrain a pet.

So what do you do to restrain your pets to comply with legal requirements and ensure you keep all your travel companions safe?

There are numerous types of restraints on the market for all types of pets but make sure you do your homework as they don’t all perform as expected.


For example, if you’re looking at a seat belt harness make sure it complies with regulations and is crash tested.

Seat belt harnesses are worn by dogs, allowing them to sit on the seat and still be secure. The dog wears a body harness which has a strap that is looped around the seatbelt that’s securely clasped.

This will stop the dog from flying too far forward with sudden braking. If you are travelling with smaller pets you should use a cat carrier which ideally should be located behind a cargo barrier.

If that can’t be managed you can secure the carrier from flying forward by utilising the seatbelt.

If you have a dog you can use a dog carrier or crate, as long as it is big enough for the dog to stand up, turn around and lie down then the dog should be comfortable and safe.


Thankfully the transporting of dogs by ute has definitely improved over recent times, however, most dog transport injuries are due to our canine friends not being restrained correctly on the back of utes.

Either cages or tethering of dogs is essential to comply with legal requirements.

When tying a dog up to a ute, the lead or chain needs to be secured to a middle point of the cabin.

The lead or chain must be secured to a properly fitted collar or harness at the right length, so the dog cannot reach the sides of the vehicle.

This stops the dog from possible hanging if it was to fall off the side of the ute. Make sure attachments have swivels so the dog can’t get tangled.

Always remember your dog is on the back and if possible try to avoid sudden or jerking movements, secure loose objects in the tray, avoid driving too close to branches and provide a heat resistant mat to keep your best friend happy and healthy.


Whilst carriers, crates and cages are great tools for keeping your travel buddies contained and safe, remember that spending long hours in a confined space is not ideal for anyone.

If you’re driving a long distance, stop every 2 hours so you and your fur baby can stretch your legs and have a toilet break.

Never leave your pets in the car alone for extended periods without fresh air and water and never on a hot day.

If you have a convertible or utility make sure your pets have shade and are safe from outside conditions.

Remember, it’s your responsibility to secure your pets, keep them safe and make sure they’re comfortable so you get to enjoy each other’s companionship for many years to come.

Now, imagine a seamless segue here…


Right. AutoGuru lets you search, compare and book from over 1600 qualified mechanics across Australia. Boom!

                

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