Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal Afterpay or Zip and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see

Does the price include parts and labour?

For all servicing and repairs, our pricing includes parts, labour and GST.

For inspection and diagnostic jobs, our pricing includes labour and GST but does not include parts.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of other fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See the list of Service Tasks at the top of the booking confirmation page.


Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Manufacturers Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your manufacturer's warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service at the top of the page under Service Tasks. This is found directly underneath the name of the service you have chosen.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops. 

Their listing will have a special Mobile Mechanic badge which can be found directly underneath their operating hours. 

Can I get quotes for repairs and inspections?

You sure can! Once you have entered in your vehicle details and location on the home screen, the next page will ask you what repair or service you're after.

You can browse through the categories that we've listed, such as Brakes, Clutch or  Timing belt/chain, or by clicking the blue "Search repairs & inspections" button at the bottom of the page, you can search for the repair you're after. 

If you're still unable to find what you're after, click on the blue "Can't find it? We can help!" button and you'll be provided with a comment box where you can describe the repair you need. 

Once you've selected a repair, either click "Continue" to move on in the quote process or, If you'd like to add another repair, click the "Add more items" button. 

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront and online using your credit card or PayPal
2. Create an Afterpay account that allows you to pay now and make four, fortnightly interest-free payments
3. Create a reusable, interest-free Zip account to pay now and make easy weekly or monthly payments over time
4. Pay the workshop when you pick your car up and the service and/or repairs have been completed 

Cancellation fees apply. For full Terms & Conditions visit

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service at the top of the page under "Service Tasks". This is located directly underneath the name and price of the service you've selected. 

Questions? Speak with a Service Advisor
1300 655 661

Do Airbags Expire?

By Rachel White on Friday, 8 September 2017


If you’re anything like me, you’ve probably wondered if your airbag will actually work if or when it ever needs to, especially if your car is growing in age.

So are airbags a repairable item, do they need to be maintained and do they expire?

article image


To Expire or Not To Expire?
In the late 1990s, dual airbags became mandatory in new cars, including light vehicles, so there’s a good chance yours has at least 2 airbags.

You’ll be happy to know that the modern era airbag does not expire and is destined to last the lifetime of the vehicle.

Some of the original production airbags through the 70’s to 90’s may have an inspection or replacement period around every 10-15 years.

However, of the older vehicles that have undergone crash simulation testing, the airbags have operated correctly.

Some older vehicles originally came out with a replacement date, but since then the manufacturers have determined that those airbags will most likely function for the life of the vehicle.

Pre 2000 Vehicles
If you own a pre-2000 vehicle it’s advisable to check and see if you should have your airbags replaced or inspected.

Your owner’s manual should state the manufacturer recommendation as to whether or not this needs to be carried out.

When airbags were newly implemented, manufacturers were cautious of potential expiry, being an unprecedented safety item for which no precedence of durability existed.

Durability of Airbag Igniters (Squibs)
It has now been determined that the type of seal used to house the igniter (squib), is more robust than originally expected, so the life of an airbag now matches the life of the car.

Originally, 2 types of airbag igniters were manufactured, one made of plastic and metal and the other glass and metal.

The plastic squibs were not as hard-wearing as the glass and there was also a higher chance of moisture getting into the seal, allowing the parts to possibly corrode and in turn make the igniter less efficient.

Nowadays all igniter seals are composed of glass and metal.

Monitoring your Airbags
The airbag has proven to be a reliable device that doesn’t require a lot of monitoring or repair.

This is welcome news as all vehicles manufactured today feature airbags and some vehicles can have numerous types fitted.

Regular monitoring of your vehicle’s airbags is recommended by checking the airbag light on your instrument panel.

When you turn on the ignition of the vehicle, you should see the airbag symbol light up and then switch off.

If the symbol does not light up at all or the airbag light stays on for an extended period of time, you should have your airbags checked by a qualified mechanic.

Rest assured, with more than 25 years’ history, auto manufacturers are confident in the success of the airbag’s performance and resilience.

With millions of airbags having been installed into vehicles there’s an unwavering trust that the airbag will definitely provide those few crucial seconds of cushioning in that very split second when it is required.

Now, imagine a seamless segue here…

Right. AutoGuru lets you search, compare and book from over 1600 qualified mechanics across Australia. Boom!

Image credits: Deployed airbag - jimmyyyy; 'Airbag' on dash - Tom Mascardo

Search and Book Local Mechanics.




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