Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

Car Breakdown Equipment

By Samuel Ryan on Monday, 29 August 2016

 

It might be slightly embarrassing to admit, but most car owners have a very limited knowledge of their own car. 

In modern vehicles, simply knowing where the petrol or engine oil goes is a feat in itself.

Fortunately for most drivers, you don’t really require automotive knowledge anymore as your car is most likely serviced and maintained by mechanical experts on a regular basis.

But your mechanic isn’t with you in the car at all times, especially if/when your vehicle unexpectedly decides to give up the ghost.

There are some situations where you need to rely on your own knowledge and practicality.

It may sound pretty basic, but in a breakdown situation, the information contained in this article could come in very handy!

Irrespective of the location and time, the following equipment should be carried with you, so that you don’t have to stop for long in the case of an emergency or sudden car breakdown.

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The Checklist

Spare tyre
You never know when the need might arise. Be it a slow leak or a full blow out, a spare tyre is a basic prerequisite in any vehicle.

Tyre changing tools
If you are carrying a spare tyre, it’s also handy to carry a tyre lever, wrench and car jack, all needed for changing a wheel.

Water
Water is used for topping up your radiator if it’s overheating, and is also useful for refilling your windscreen washer fluid.

Should you experience a breakdown situation, extra water can also come in handy for driver/passenger hydration whilst you’re waiting for emergency help to arrive.

Tyre gauge
This little tool allows you to check the pressure in your tyres, ensuring your vehicle will withstand all terrains.

If you are into four-wheel-driving, a tyre gauge is an absolute necessity when letting down and refilling your tyres for rugged terrain conditions.

Tyre pressure gauges at service stations can be inaccurate, so we recommend you carry your own with you.

Top tip: Don’t try to check pressure when tyres are cold.

Fire extinguisher
People often overlook the need for a fire extinguisher, but this item might just be a lifeline should your engine or car catch fire after heating up to a combustible level.

Torch
A good quality torch is an important item in a breakdown situation, particularly at night when you need a decent source of light to inspect the engine and/or make repairs in the dark.

Even in the daytime, torches come in handy as the light under the bonnet can be poor, making engine parts quite difficult to distinguish.

Satellite phone
Well, you do need help if your car has broken down all of a sudden and there is no one available nearby to give a hand.

Maps
Always keep a printed street directory or map handy, especially if you’re travelling in the Australian outback or in a remote area.

Your smart phone may not always have reception to access maps digitally, and in this case a printed map will help you figure out where you are and which direction you should be heading in.

First Aid kit
Should you or a passenger in your vehicle suffer an injury (or even a headache or sunburn), whilst on your travels, a first aid kit is a smart item to carry in your car.

Band-aids, cold/heat packs, disinfectant, swabs and Panadol are all useful in dealing with various minor injuries when on the move.

Ensuring you have all the items on this list in your car at all times will go a long way towards minimising the negative impact of your breakdown experience.

Now, imagine a seamless segue here…

Right. AutoGuru lets you search, compare and book from over 1600 qualified mechanics across Australia. Boom!

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