Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.


Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

A Drivers Guide To Bus Lanes

By Rachel White on Friday, 8 September 2017


With the push for more people to use public transport and improve efficiency, even in peak hour traffic, most metropolitan regions have constructed bus lanes so buses can travel freely of general traffic.

Bus lanes will generally be situated to the left of traffic and sign marked for buses only or they may be totally separate road systems designed specifically only for buses and free from any other traffic.


What do you need to know about bus lanes?
You will need to know the rules when it comes to identifying a bus lane, giving way to buses and driving in a bus lane safely and legally.

When you see these lanes and other people driving in them, you may wonder what the rules are and if you’re doing the right thing when making a left turn through a bus lane.


Read the signs
You can identify a bus lane by the signage and line markings. There will be signage erected on the side of the road to advise you a bus lane is ahead, where the bus lane starts and continues and also when the bus lane ends.

There will also be sign/line markings on the road to identify a bus lane. Even though it is called a bus lane there are other vehicles that can travel in a bus lane other than public transport buses.

These may include tourist or courtesy coaches, limousines, emergency vehicles, bicycles and taxis. If the lane is sign marked as a ‘bus only’ lane then only buses can use that lane.


When can you drive in a bus lane?
You are allowed to drive in a bus lane up to 100m when either entering or leaving a road. For example, you may need to turn at an intersection or require time to merge into traffic when entering from a driveway.

You may need to take evasive action to avoid an accident, avoid a broken down or parked car or someone may be turning in front of you.

The bus lane signage may show you can drive in the lane at certain times of the day. You may be driving a vehicle that is allowed to be driven in a bus lane.

You should never park and leave your car in a bus lane unless there is signage that states you can.

Taxis and buses are permitted to stop in a bus lane to drop off or pick up passengers. If you illegally drive or stop in a bus lane you risk losing demerit points and incurring a fine.


When entering or exiting a bus lane you must always obey the road rules and merge when you have given sufficient warning, there is a space and it is safe to merge over.

Be aware that there are further give way rules when it comes to buses. In built up areas, if a bus signals to merge and the bus is in front of your vehicle, you must give way and allow the bus to enter in front of you.

Buses are still expected to offer sufficient warning before pulling into traffic. In some states once the speed limit is 70km or over, the bus has to give way to traffic before pulling out.

It is a good idea to check your state regulations to be sure. You may be stopping for buses that legally have to give way to you or you could end up with a bus shaped ding in the side of your vehicle because you didn’t give way when you should have.

Drive safe, give way to buses, don’t illegally drive in the bus lane and consider taking the bus, with all the bus lanes around it may just save you time.

Now, imagine a seamless segue here…

Right. AutoGuru lets you search, compare and book from over 1600 qualified mechanics across Australia. Boom!

Search and Book Local Mechanics.




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