Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

4 Reasons Not to Bring Your Own Parts to a Mechanic

By Samuel Ryan on Wednesday, 30 August 2017

 

Let’s face it – there’s no such thing as the perfect car that doesn’t ever need a visit to the mechanic.

Now, the mechanic visit or trip to the workshop can be very costly and, after inspection, your mechanic might give you a list of expensive auto parts that are needed, increasing the cost of your repairs substantially.

As a scrupulous saver, you may be itching to go out and buy the parts listed to reduce the potential cost of your repair bill.

Even though it might save you up to 20% of the total repair charges, here’s why we do not consider this to be a smart idea when it comes to an effective repair or service visit to the mechanic.

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1. No warranty for the parts you bought
The mechanic will consider the parts you’ve bought in question, because you bought them.

Thus, the workshop or mechanic is not going to give any warranty for such parts.

Why? Because the parts might have been recommended by the mechanic, but they are unaware of the material used and the performance of the part.

So if you’re getting new brakes installed in your car and they somehow fail to perform, you can’t hold the workshop or mechanic responsible for what happened to you.

To avoid getting sub-standard parts, it’s always better to let the experienced mechanic make the call for your car parts.

After all, he’s an expert at checking the part’s compatibility and knowing what’s really suitable for your car.


2. The mechanic or workshop could be held legally responsible
Even though the mechanic didn’t guarantee the parts you bought but agreed to install the parts you supplied, the mechanic or workshop can be held legally liable for the parts that they installed.

Chances are that they would be charged and punished for installing car parts they didn’t purchase or couldn’t guarantee.


3. You might not be right
Come on now, wouldn’t you have done it on your own if you were so confident of your expert car knowledge?

Yes, even though the mechanic told you that oil filters were needed, you might not be able to buy and get the right ones in time.

Hence, it’s better not to waste your time or money and let the mechanic sort it out.


4. It is a hassle in itself
Are you willing to run from one place to another, searching for the necessary parts all over town, just to save a few dollars?

Getting the right parts for the job is not an easy task and should really be done in person, rather than over the phone, to ensure you’re comparing apples with apples.

Your time is worth more than that, not to mention the cost of petrol when driving from store to store. All this and there’s still no guarantee of quality.

So trust in your mechanic and his skills. Yes, the process will cost you a bit more but you’ll avoid the hassle and get the best possible parts for your car repairs. Quality and safety are far more important than money!

Now, imagine a seamless segue here…

Right. AutoGuru lets you search, compare and book from over 1600 qualified mechanics across Australia. Boom!

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