Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal Afterpay or Zip and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see

Does the price include parts and labour?

For all servicing and repairs, our pricing includes parts, labour and GST.

For inspection and diagnostic jobs, our pricing includes labour and GST but does not include parts.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of other fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See the list of Service Tasks at the top of the booking confirmation page.


Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Manufacturers Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your manufacturer's warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service at the top of the page under Service Tasks. This is found directly underneath the name of the service you have chosen.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops. 

Their listing will have a special Mobile Mechanic badge which can be found directly underneath their operating hours. 

Can I get quotes for repairs and inspections?

You sure can! Once you have entered in your vehicle details and location on the home screen, the next page will ask you what repair or service you're after.

You can browse through the categories that we've listed, such as Brakes, Clutch or  Timing belt/chain, or by clicking the blue "Search repairs & inspections" button at the bottom of the page, you can search for the repair you're after. 

If you're still unable to find what you're after, click on the blue "Can't find it? We can help!" button and you'll be provided with a comment box where you can describe the repair you need. 

Once you've selected a repair, either click "Continue" to move on in the quote process or, If you'd like to add another repair, click the "Add more items" button. 

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront and online using your credit card or PayPal
2. Create an Afterpay account that allows you to pay now and make four, fortnightly interest-free payments
3. Create a reusable, interest-free Zip account to pay now and make easy weekly or monthly payments over time
4. Pay the workshop when you pick your car up and the service and/or repairs have been completed 

Cancellation fees apply. For full Terms & Conditions visit

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service at the top of the page under "Service Tasks". This is located directly underneath the name and price of the service you've selected. 

Questions? Speak with a Service Advisor
1300 655 661

What You Need to Know About Baby and Child Seat Laws

By Jason Unrau on Wednesday, 20 September 2017

There’s no question that when travelling in a car, the safest place for a young child is the back seat.

But what might seem like common sense to some isn’t necessarily sensible to others, so there are firm laws set around keeping your kiddos safe from harm in the event of an accident.

At what age is your little one safe to sit in the front seat? Sit tight, we’ll help you figure that out.

There are different laws in each Australian state and territory that regulate which car seat you need for your child from birth to 16 years, so make sure you check your local laws via the links at the end of this article.

Now, let’s take a good look at common laws so you can make educated choices when it comes to the safety of your little one/s.

Baby Seats
A newborn child should always be securely fastened into a rear-facing child seat, like an infant capsule or a convertible car seat specifically designed for newborn babies.

The seat must be mounted in the back seat. The left hand passenger side of the car is safest for when parked on the side of the road and transferring your baby in and out of the car.

Make sure the baby seat is properly fastened and adjusted using a five or six-point harness.

Keep your little one in a rear-facing safety seat until they outgrow it.

By law, they must be rear-facing until they are at least six months old, but research shows the longer they stay in a rear-facing seat, the better.

Even two-year-old kids are fine in rear-facing seats, so long as they don’t exceed the sizing specified by the seat manufacturer.

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Young Children
From 6 months to at least four years of age children must remain in the back seat, safely strapped into an approved, properly fastened and adjusted child restraint with an inbuilt harness.

That means a properly sized forward or rear-facing seat with a five or six-point harness is required for children aged between six months and four years.

Once your child reaches four years of age, they’re no longer required to use a child seat with a harness.

Whilst it’s not mandatory, it is still safest for your child to be seated in an approved, properly fastened and adjusted forward facing child restraint with an in-built harness.

The alternative to this is a properly positioned, approved booster seat and a seatbelt that is properly fastened and adjusted.

Until your child outgrows their child safety seat, it’s a good idea to keep using it.

Remember: you’re the parent and it’s your job to enforce safe car rules until you think your child is ready to progress.

Where a car has two or more rows of seats, kids under four years of age must not travel in the front seat.

School Age Kids
Children aged between four and seven years must not travel in the front seat unless all other seats are being used by children under seven years of age.

If this is the case, a child may travel in the front seat using an approved booster seat and a properly fastened and adjusted seatbelt.

Four to seven year old children travelling in the back seat are permitted to use a lap sash seatbelt, although a booster seat along with a properly adjusted seatbelt is the best combo.

It raises your child to a height where the belt crosses at their shoulder, not their neck or face which is much safer in the case of sudden stopping or an accident. It’s more comfortable as well!

Kids aged 7 years and older
From seven years of age and up, kids may ride in the front seat by law. That said, it’s still safest for youngsters to remain in the backseat as long as possible. In a collision, their bodies are more susceptible to injury from airbags, even when seated in a booster seat and properly buckled in.

For safety’s sake, your child should use a booster seat as long as they still fit.

In a collision, the booster seat positions them to avoid injuries that could have been avoided, such as neck injuries from the seatbelt.

Many car manufacturers recommend that front seat passengers be aged 12 years or older. If space permits, your kids are safer riding in the back seat until 12 years of age.

They may not like it, but failure to comply with child restraint requirements is a serious offence and my result in substantial fines and demerit points.

Besides, as an adult you know what’s best for your child. Most kids don’t like veggies, but that doesn’t mean they don’t have to eat them!

Visit AutoGuru to find and book Australia’s best mechanics. We can connect you with 1600 workshops and mobile mechanics that can safely install and fit your child seat restraint in no time at all.
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