Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

What Should You Do When Emergency Vehicles Approach

By Jason Unrau on Wednesday, 19 April 2017

 

Before going for your driver’s license test, you would have studied the rules of the road in the hope that the regulations you’d memorised would come up in your exam questions.

But that was quite a while ago and now you simply don’t remember it all, right?

The seldom-encountered rules might be tricky to keep straight. All too often, the rules for dealing with emergency vehicles becomes unclear over time, but these rules are incredibly important!

Not only do lives depend on you taking correct action when you see emergency vehicles approach, but so can your wallet.

There are hefty fines levied and demerits issued if you’re caught disobeying the laws and getting in the way of an emergency vehicle.

What to Do When Emergency Vehicles Approach
If you see a police car, the fire brigade or ambo behind you with its lights flashing, it’s key that you know what to do. Follow these rules to stay safe and let the authorities do their job.

Don’t Panic
Keep your wits about you when you see an emergency vehicle approaching. Don’t make sudden manoeuvres or brake without warning. A poor reaction on your part could cause a traffic accident and further impede emergency services.

Pull over to the Left Side of the Road
Make way for the emergency vehicle to overtake. Pull your car over to the left side of the road to clear the way for police, ambulance, or fire brigade crews.

Move into the leftmost lane and reduce your speed or stop while the emergency vehicle overtakes you. If you’re on a two-lane road, pull onto the shoulder.

Give Right of Way
Regardless of whether or not the street light indicates you have right of way, an emergency vehicle with its lights on always takes priority.

If you have a green light and the emergency vehicle has its lights on at a red light, give way to it.

That could mean coming to a complete stop at the green light to let emergency crews pass.

Obey the Rules of the Road
Encountering a police car, ambo, or fire brigade on the road doesn’t excuse you from obeying the road rules.

It’s still your responsibility to abide by the traffic laws. You are not permitted to speed to get out of the way of an overtaking emergency vehicle.

In most cases, you’re also not permitted to go through a red light to make way for an emergency vehicle.

You must remain in control and aware of the laws if you wish to avoid being issued a fine or demerit points yourself.

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Unsure of the rules in your area?

Each of the states and territories are responsible for their own laws regarding emergency vehicles. Even though they are fairly similar, there are a few differences to note, as highlighted here:

New South Wales

  • Don’t run a red light or speed to get out of the way for emergency vehicles.
  • Similar rules apply for funeral processions.

Victoria

  • Red lights flashing outside a fire or ambulance station require you to stop until the lights stop flashing.

Queensland

  • If you can’t pull over to the left, stop and allow the emergency vehicle to overtake.
  • Queensland allows you to go through a red light to make way for an emergency vehicle, provided it’s safe to do so.

Western Australia

  • You must make a reasonable effort to pull as far left as possible without breaking the law to do so.

South Australia

  • You must not drive more than 25 km/h through an emergency zone or past an emergency vehicle.

Northern Territory

  • You cannot inhibit an emergency vehicle or you’ll be subject to demerits and a fine.
  • Funeral procession rules are similar.

Tasmania

  • You must pull over to the left OR into another lane of traffic to allow an emergency vehicle to overtake. To clear a path, you may be required to mount a gutter.

The rules are in place for safety, allowing police, ambulances and fire brigades to attend emergencies as quickly as possible.

Treat the situation as though they are attending to someone you know and love, and respond accordingly.

Now, imagine a seamless segue here…

Right. AutoGuru.com.au lets you search, compare and book from over 1600 qualified mechanics across Australia. Boom!

Search. Book. Relax.

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