Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal Afterpay or Zip and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

For all servicing and repairs, our pricing includes parts, labour and GST.

For inspection and diagnostic jobs, our pricing includes labour and GST but does not include parts.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of other fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See the list of Service Tasks at the top of the booking confirmation page.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Manufacturers Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your manufacturer's warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service at the top of the page under Service Tasks. This is found directly underneath the name of the service you have chosen.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops. 

Their listing will have a special Mobile Mechanic badge which can be found directly underneath their operating hours. 

Can I get quotes for repairs and inspections?

You sure can! Once you have entered in your vehicle details and location on the home screen, the next page will ask you what repair or service you're after.

You can browse through the categories that we've listed, such as Brakes, Clutch or  Timing belt/chain, or by clicking the blue "Search repairs & inspections" button at the bottom of the page, you can search for the repair you're after. 

If you're still unable to find what you're after, click on the blue "Can't find it? We can help!" button and you'll be provided with a comment box where you can describe the repair you need. 

Once you've selected a repair, either click "Continue" to move on in the quote process or, If you'd like to add another repair, click the "Add more items" button. 

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront and online using your credit card or PayPal
2. Create an Afterpay account that allows you to pay now and make four, fortnightly interest-free payments
3. Create a reusable, interest-free Zip account to pay now and make easy weekly or monthly payments over time
4. Pay the workshop when you pick your car up and the service and/or repairs have been completed 

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service at the top of the page under "Service Tasks". This is located directly underneath the name and price of the service you've selected. 

Questions? Speak with a Service Advisor
1300 655 661

What does your car colour say about your personality?

By Jason Unrau on Wednesday, 20 September 2017

 

There’s usually a strict criteria that needs to be met when purchasing a car; there are numerous reasons for choosing that one special vehicle that will play such an integral part in your everyday life.

Brand, fuel efficiency, engine size, drive comfort, interior space and the look of the vehicle all play a part in your purchase decision.

So, you may think you chose your car simply because you like the colour. And while that’s true to some extent, your choice of colour hues can be a direct reflection of your personality.

It might sound a little far-fetched, but although it’s not a hard and fast rule, there’s science behind this claim! It’s the reason why you see certain brands or models more commonly in a group of bold and bright colours while others are subdued and neutral.

Still not convinced?

ake a look at the characteristics of each of the colours below and see if your car colour says anything about you:

Silver
If your car is silver, it’s a sign of elegance, poise, and sophistication. The colour itself hides dirt and scratches quite well and is a practical choice.

If you drive a silver vehicle, you’re probably confident yet reserved. You are business-minded and modern, and strive to stay on the forefront of technology and innovation.

Orange
The choice of orange isn’t for most people; it’s usually the bold and outgoing who choose this bright colour. It screams positivity and is a stimulating, creative, and happy colour choice.

Those who drive orange cars are typically bubbly and spontaneous. They love life and enjoy the company of others.

Yellow/Gold
Gold and yellow are also happy colours. Like sunshine, they are a symbol of joy and energy, and invoke warmth.

People who drive yellow vehicles are carefree and loving. They like to brighten the room when they walk in and are the life of the party. You’ll often find a younger crowd occupying the driver’s seat.

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Grey
It’s similar to silver, but has some striking differences. Grey cars are less flashy and more subtle.

Those who drive grey cars are usually dignified and composed, not easily disturbed. This is the type of person who doesn’t like to make waves either, and goes with the flow.

Red
Red is an assertive colour, but not necessarily angry. It holds a dominant place on the colour palette, and is usually equated with a zest for life and an outgoing personality. The colour expresses fun and ambition.
If you’re a red car owner, you’re an Alpha personality.

You like to be the centre of attention and you recharge your batteries around other people. You don’t stay in one place very long and want to be active at all times.

Black
Spy movies always have black cars because of the mystique associated with the tone. Black is striking and can be slightly menacing, although it’s usually more regal and rich in appearance, much like a tuxedo.

White
White is the colour of freshness and purity. There’s an innocent quality to white, a willingness to be transparent.

If you choose to drive a white car, you’re open but can be reserved or shy. You appreciate simplicity yet enjoy modern, clean living. You don’t have anything to hide from the world.

Blue
The colour blue is often associated with sadness or solemnity, but that’s not always the case. Blue, especially lighter hues, are bright like the sky and calming. Dark blues are mystical and serene, like the deepest ocean or outdoors on a moonlit night.

If your car is blue, you probably possess a happy yet quiet personality. You enjoy the company of others but recharge when you’re by yourself.

Green/Brown
Earth tones are usually calming and reserved, understated even. They aren’t commonly flashy, although bright greens can be similar to the attitude of orange.

You may be considered frugal and probably have a consistent routine. You don’t change things in life often, especially major items, like your car. You’re environmentally conscious and love the outdoors.

They say people choose dogs that resemble their owners! Well, now you may have discovered some new aspects of yourself or your personality that you didn’t know before, all because of your choice in the colour of your car.

Drive it with pride.

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