Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

Weighing up what to do with an ageing car

By Bill Tsouvalas on Monday, 10 April 2017

 

You may have heard it before, or even uttered the words yourself when presented with a quote for repairs by a mechanic, “My car isn’t even worth that much!”

Over time, most cars transform from trusty automobiles into rusty piles of scrap metal. That’s just the nature of things, no matter how well you maintain your car inside and out.

Scheduled servicing is a way of ensuring that as consumable parts of your car wear out, they are renewed and replaced to ensure safety, reliability and extended life on a vehicle.

In this world of 'trade it in or throw it away' it seems logical to compare the market value of the car to the repairs cost presented. What may come as a surprise is that over the life of a car, normal ongoing maintenance will naturally add up to more than the purchase or value price.

If your odometer is well into six figures, you may think it’s high time for a new car, but with new cars come new costs. New cars attract finance repayments; higher insurance premiums; more expensive logbook servicing…the list goes on. So should you run your existing model “into the ground,” or trade-up for something better?

What’s your car worth?
The first step in deciding what to do with your car is figuring out its value. If you sold your car on the open market, how much would you get for it?

You can figure this out using a variety of sources. One good avenue is looking it up on www.redbook.com.au , which is one of Australia’s most trusted guides to valuing cars.

You can also look at online car classifieds and dealer websites to see how much your model is selling for. Another tip is asking your insurer what they consider a fair market value.

If it’s not worth much, how much do you have to spend?
You might think that your car is far below the market value due to a few dents, shot electrics and ageing components.

So how much would you have to spend to make it sellable? If you have to spend thousands just to get it into acceptable condition (with roadworthy being the absolute bare minimum), it’s probably best to leave it as is and continue routine maintenance.

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It’s inexpensive to keep it running
It won’t cost you anything to leave your older car running until it wears out, especially if you own it outright.

You can leave cosmetic damage alone (if you don’t mind it) and if your radio isn’t working, but you don’t miss it, then you don’t have to worry about it. Insurance premiums will cost you less, and servicing might involve simple tasks that you could even do yourself.

However, if parts need replacement and costs exceed the car’s value; the decision to upgrade is made for you.

But trading it in carries its benefits
Trading a car in has its advantages, even though it may not attract a market-topping price.

Dealers won’t give you full value for it, but a trade in will shave a bit off the purchase price of a new car.

New cars are more expensive to buy and insure, but they can save you in other areas.

Improved fuel economy and fewer ongoing repairs are a couple of saving benefits, and higher safety ratings may “save” you in an accident. Even so, you should do your homework before you trade-in.

If you’ve read this far, you obviously care about your car and your decision to keep it or trade it up. AutoGuru.com.au lets you search, compare and book from over 1600 qualified mechanics across Australia who carry out inspections and repairs on the daily. Boom!

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