Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

Wading Through P-Plate Laws

By Jason Unrau on Wednesday, 20 September 2017

Earning a provisional license is a significant achievement.

It’s a teenager’s gateway to freedom: the ability to do what you want, when you want to, and to go wherever you like on your own. But in Australia, P-plate laws aren’t clear-cut.

There’s no standard across all the territories and states, and deciphering the laws for where you live can be a challenge.

Let’s attempt to wade through the P-plate laws in each state and territory of Australia.

Nationwide Regulations
A few regulations apply across Australia:

  • Drivers with a provisional license are not permitted to have any alcohol or drugs in their system while operating a car.
  • Provisional drivers may not use a mobile phone or device of any kind when behind the wheel.
  • Of course, seat belt use is mandatory, as is displaying a P-plate whilst you’re a provisionary driver.

All other regulations are set by the territory or state of residence. That can be confusing because most areas are similar but not exactly the same. Read on for regulations in each Australian zone.

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Australian Capital Territory
The ACT is the least restrictive zone for P-platers. There’s only one level of provisional license and it’s straightforward to understand.

Apart from the nationwide regulations, ACT P-plate holders can only receive four demerits for infractions while a full license allows for 12 demerits.

There aren’t any speed restrictions imposed (aside from those signed), and P-platers can drive any type of car they wish.

In addition, provisional drivers over the age of 26 only need to display the P-plate for six months.

Queensland
Queensland’s P-plate laws aren’t overly difficult either. There are two stages of provisional drivers, P1 and P2.

A P1 provisional license allows for only one passenger under the age of 21 between 11 pm and 5 am. After 12 months, a P1 license can be upgraded to a P2 license, lifting that restriction.

Victoria
P-plate laws are more stringent in Victoria, and also fall under the two-stage provisional license system.

P1 drivers cannot carry more than one passenger between the ages of 16 and 21 during the first year unless it’s a family member. Towing is not allowed under the first stage.

After the 12-month P1 period, drivers graduate to P2 and passenger restrictions are lifted.

All P-platers in Victoria, both P1 and P2, are limited in their car selection. They cannot drive certain performance vehicles including those with V8 engines and others listed in the Victoria regulations.

The car list is subject to change, so make yourself aware of restrictions before getting behind the wheel.

Like ACT, only 4 demerits are allowed before a license suspension.


Northern Territory
P-platers in the NT aren’t restricted in their class of cars at all. While they can drive a performance car if they wish, they cannot exceed 100 km/h, even if the sign-posted limit is higher.

The two-stage provisional license is NOT in effect here, and drivers can accumulate up to four demerits before their license is suspended.


South Australia
The two-stage provisional license is in effect in South Australia. The following P1 licence conditions will result in losing your license:

  • Driving under the influence of drugs and/or alcohol
  • Exceeding the speed limit by 10km/h
  • Accumulate four or more demerit points during the provisional license period
  • Cannot drive over 100 km/h, even if the speed limit exceeds 100km/h

The following laws also apply and will result in fines, demerit points or loss of license:

  • You can only drive the class of vehicle stated on your licence
  • You must carry a provisional licence at all times when driving
  • You cannot drive a high powered vehicle under the age of 25
  • Must not drive over 100km/h even if the speed limit is 110km/h
  • You cannot drive between 12am and 5am (applicable to P1 drivers under the age of 25)
  • If you're under the age of 25, no more than one passenger aged 16-20 (excluding immediate family members)
  • You can't use any mobile function while driving, including Bluetooth, loud speaker mode or hands-free

After 12 months, drivers can graduate to P2, providing they pass the Hazard Perception Test. Below are the following P2 provisional licence laws and conditions:

  • You can only drive the class of the vehicle stated on your licence
  • You must carry your provisional licence at all times whilst driving
  • You cannot drive under the influence of alcohol and/or drugs
  • You can't drive a high power vehicle unless you're over the age of 25 and have a full licence
  • Cannot drive over 100 km/h, even if the speed limit exceeds 100km/h
  • If you commit a speeding offence of 10km/h or more you will breach your license conditions
  • You must not accumulate 4 or more demerit points

The following lawsno longer apply to P2 provisional licenses, ONLY P1 provisional licences:

  • You must display your P-plates so they are clearly visible from the front and rear of your vehicle
  • You must not use any mobile phone function while driving (Hands-free, bluetooth or loud speaker)
  • If you're under the age of 25, you must not drive between 12am 5am or with more than one passenger aged 16-20 (excluding immediate family members)
  • Motorcycle P1 provisional licence holders must not lane filter

 

Western Australia
Head out west to WA and the rules are different again. P1 drivers cannot operate a car between midnight and 5 am unless an exemption is granted for work or study.

After six months, P1 licensees graduate to P2, and the curfew is lifted. Again, four demerits are allowed.


Tasmania
P1 drivers in Tasmania are restricted to 80 km/h or less. After one year with a P1 permit, the speed limit is lifted when a P2 license is granted.

No car class restrictions here and P-platers are can only receive four demerit points before losing their license.

New South Wales
NSW is the most restrictive on new drivers. P-platers must adhere to the following rules:

  • P1 license holders must not exceed 90 km/h
  • With a P1 license, maximum towing allowed is 250kg
  • If the P1 licensee is under 25, only one passenger under the age of 21 is allowed between 11pm and 5am
  • P1 licenses in NSW are only permitted up to four demerit points
  • P-platers under 21 years of age cannot operate a high-powered car
  • After 12 months, P1 drivers graduate to P2
  • P2 license holders see their speed limit increased to 100km/h and up to seven demerits are allowed

While it would be great if laws were the same nationwide, they simply are not. P-platers are responsible for knowing the rules in the areas which they drive.

If you’re unsure of the regulations, contact your local traffic authority and be careful when crossing over state and territory borders as the rules may differ.

Image credit - Unsplash

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