Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

Tree Sap or Bird Poo on Your Paint? Here’s How to Remove It

By Jason Unrau on Wednesday, 20 September 2017

 

If you’re anything like me, your car is your pride and joy. You’ve invested your hard-earned money into it, so you like to take care of it in the hope that you’ll enjoy years of service from it, as well as maintaining its resale value.

But sometimes Mother Nature has other plans, and your paint job suffers the effects. Such is the case with tree sap and bird droppings.

You mightn’t realise that these pesky substances are as harmful as they truly are. Both tree sap and bird poo permanently damage your car’s paint if they’re not dealt with swiftly.

Both materials are natural, yes, but usually contain high levels of acidity.

If left too long on your car, these compounds can etch themselves into the paint.

The damaged areas look like dull water spots, however, they don’t wash off. At least not easily.

As much as it’s attractive, the paint on your car is actually a protective coating, and both sap and bird poo sitting on your paint eats away at that protective layer. Your paint can crack or flake, and the metal underneath can rust.

That’s why it’s important to deal with bird poo or sap on your car as quickly as possible, and here’s how.

Wash Your Car Straight Away
As soon as you notice the sap or bird droppings, wash it off. Go through a car wash before it dries.

Once it hardens on your paint, it’s exponentially more difficult to remove.

Use a touchless car wash – bird droppings can be gritty and scratch your paint if a brush agitates against it. Tree sap can smear, leaving a much bigger mess to deal with afterwards.

article image

Remove Dried-On Sap or Bird Poo
If you can’t get to a car wash or you don’t notice it until it’s dried, you might still be able to avoid corroding your paint. Here are some tips to help:

  • Park your car in the sun for 10 minutes to soften sap. Then, use a good-quality road tar and sap remover with a microfiber cloth to dissolve the tree sap from your paint job. Once it’s gone, wash your car to remove any remaining residue.
  • Soften bird droppings with a wet cloth. Use a cotton or microfiber cloth; paper towelling is abrasive and can scratch your paint. Pick the droppings off your paint with your fingers. Don’t wipe at it! Repeat until all traces of bird droppings are gone.
  • If you don’t want to be ‘hands-on’ to clean the goo off your car, you can try spraying car cleaner on it to soften it. Then go through the car wash to remove the contaminant.

Fix the Damage
Damage to your paint can happen in as little as 10 minutes, depending on the acidity level.

If you have the telltale round ‘water spot-like’ marks on your paint afterwards, you might be able to fix it.

Apply your favourite high-quality car polish to the spots, rubbing until the mark diminishes. If you can’t get it out by hand, a professional car detailer can often remove sap and bird dropping marks with a power polish.

After you’ve removed the offending matter and fixed the damage, make sure to protect your car’s finish. Wax your car’s paint to seal the surface and prevent damage the next time a bird decides to use your car as a lavatory.

If you’ve read this far, you obviously care about your car. A lot. So next time you need a service, repair or inspection, visit AutoGuru.com.au.

We let you search and book from over 1600 qualified mechanics, who eat car troubles for breakfast.

Image credit: Wes Bryant

                

Get instant quotes

                
            
zippay
zippay
trustpilot rating