Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal Afterpay or Zip and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

For all servicing and repairs, our pricing includes parts, labour and GST.

For inspection and diagnostic jobs, our pricing includes labour and GST but does not include parts.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of other fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See the list of Service Tasks at the top of the booking confirmation page.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Manufacturers Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your manufacturer's warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service at the top of the page under Service Tasks. This is found directly underneath the name of the service you have chosen.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops. 

Their listing will have a special Mobile Mechanic badge which can be found directly underneath their operating hours. 

Can I get quotes for repairs and inspections?

You sure can! Once you have entered in your vehicle details and location on the home screen, the next page will ask you what repair or service you're after.

You can browse through the categories that we've listed, such as Brakes, Clutch or  Timing belt/chain, or by clicking the blue "Search repairs & inspections" button at the bottom of the page, you can search for the repair you're after. 

If you're still unable to find what you're after, click on the blue "Can't find it? We can help!" button and you'll be provided with a comment box where you can describe the repair you need. 

Once you've selected a repair, either click "Continue" to move on in the quote process or, If you'd like to add another repair, click the "Add more items" button. 

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront and online using your credit card or PayPal
2. Create an Afterpay account that allows you to pay now and make four, fortnightly interest-free payments
3. Create a reusable, interest-free Zip account to pay now and make easy weekly or monthly payments over time
4. Pay the workshop when you pick your car up and the service and/or repairs have been completed 

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service at the top of the page under "Service Tasks". This is located directly underneath the name and price of the service you've selected. 

Questions? Speak with a Service Advisor
1300 655 661

Mobile Mechanic Car Servicing: What You Need to Know and Do

By Scott Fitzgerald on Monday, 16 July 2018

 

It’s hard to beat the convenience of a mobile mechanic servicing or repairing your car. They come to your home or office, you toss them the keys, and an hour or three later it’s all done. It is that easy, but there are a few things to keep in mind when you book a mobile mechanic.

The correct details
So you’ve booked your mobile mechanic visit. Be sure that your contact details are correct, and that you’ve provided additional information if your location is a little tricky to find. On the day you should ensure that you have your phone nearby so that the mechanic can let you know they’re on the way, delayed, etc.

The other very important detail is that the mechanic has the correct make and model of your car.

They will have planned ahead, ordered and packed the parts needed to service your car.

Any misinformation here will at the very least delay the service being performed on the day, or at worst result in the service needing to be re-scheduled for another day.

In either case, there’s a strong chance that both you and the mechanic will be less than happy.

And as with any servicing on your car, it helps the mobile mechanic if you can present them the service history of your vehicle. Ideally, that will be receipts for previous work, the car’s logbook, or your notes.

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Where the work is done
In what is a ‘travelling workshop’, the mobile mechanic doesn’t have the purpose-built environment that a standalone workshop has.

Instead, they perform their work in a variety of conditions. Your car will need to be parked on a hard, flat surface for the mechanic to do his job well, and safely.

If you don’t have a garage, carport, or suitable driveway, perhaps you could arrange the use of a neighbour’s.

A mobile mechanic may accept to work on your car on the roadside, but it really would be a last resort. Some may not mind, some might.

If you’re having the service done near work, ideally it would be in a carpark or the like. Performing a service in places such as a city road, or in a busy shopping precinct, aren’t safe spots for the mechanic to work.

Apartment dwellers, it would be an idea to check that are no problems with the height of your car space, and that the mobile mechanic is able to park his van close to the car being serviced.

And that the van can get into the car park!

Lastly, if it’s a rainy or stormy day, it’s a good idea to check that the mechanic can still perform the car service.

Some it might bother, some it won’t. The particular spot where your car is to be serviced could influence their decision.

You could be extremely efficient and ask their inclement weather policy when you book or give them a call on the day of the service.

 

Arrival time
If your appointment has been made for first thing in the morning, then there is every chance the mechanic will be on time, though keep in mind that delays can occur due to traffic, or navigating their way to an unfamiliar location.

For appointments later in the day, the mechanic could be delayed due to previous jobs taking longer than expected, or they're having to travel quite some distance to get from one job to another.

But we’d hope that the mechanic contacts you in the case of any delays.

On the topic of communication, are you going to be there when the mobile mechanic arrives? Will you be there when they’re finished? Will you be there at all?

Either way, you will both need to arrange what to do about your car keys, both to start the job and to place somewhere when the service has been completed.

 

Payment
Again, this is a matter of preparation and communication. Ask prior to the service what forms of payment the mobile mechanic accepts.

EFTPOS and credit cards are popular, but it’s best to know your options, and pay on the day to avoid any awkwardness at the end of the job (not taking cheques, etc.).

Just as with organising the keys, if you’re not there at all for the job, or leave before completion, make prior arrangements regarding payment.

 

Paperwork
Here’s an area where there’s a possibility for some confusion and forgetfulness.

Some mobile mechanics will be able to not only stamp your car’s handbook in the case of a logbook service but also issue you an invoice on the spot.

Don’t be surprised if some mobile mechanics need to get back to their office in order to complete the paperwork, and then post or email your receipt.

 

Conclusion
Yes, using a mobile mechanic can be an easier, more convenient way to have your car serviced.

But just as you have to arrange yourself and your day to take your car into a 'regular' workshop, we hope this article helps you realise that there are things you need to do in preparing for a mobile mechanic.

As with so many things in life, good, clear, and friendly communication is key to a great car servicing experience with a mobile mechanic.

Now, imagine a seamless segue here…

Right. AutoGuru lets you search, compare and book from over 1600 qualified mechanics across Australia. Boom!

Image credit: All Mobile Car Care, Burleigh Heads QLD

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