Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

How to Safely Hide Valuables in Your Car

By Rachel White on Wednesday, 20 September 2017

 

We’ve all seen the warning signs that state not to leave valuables in your car, but sometimes we believe it may be more likely something will get stolen taking it with you to the beach, going on rides at theme parks or hiking through the forest.

There will be times when you have forgotten you had something in the car before you headed out, or you had to do a few things on your travels and couldn’t help but have some items in the car.

For whatever reason, at some stage you will need to hide some items in your car to make them unseen to reduce or avoid your chances of theft.

The reason we hide things is so they are not visible to someone from the outside of the vehicle.

Ideally, you would have locked your car and your windows are closed to ensure no one can just open the door or reach in.

If you leave items in plain view, then you have a higher chance of someone trying to break in or smash a window to grab the item whilst walking past and seeing an opportunity to take something they want.

There will also be the thieves that will just break in hoping to find something of value, in this situation you want to make sure you haven’t left items in the common areas like the glove box or under the seat.

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Glove Box Treasure
So, if the glove box and under the seat don’t cut it for good hiding spots in the car, what areas are?

If your glove box is lockable then you can use it, but be aware if it is locked then thieves will probably realise there is something valuable in there, otherwise why would you lock it?

Most vehicle break-ins will be quick, the perpetrator will probably not hang around for too long, looking at every nook and cranny the common hiding areas will be targeted first.

Secret Compartments
There are many hiding spots in a car, one thing you can do is read your drivers manual to see if there are any hidden compartments in the vehicle that you or criminals may not be aware of, you may be surprised where compartments can be found.

Some areas that can be used to hide valuables are in the seat, between the seat cushion and back of seat, in with the spare wheel, small items can go under floor mats or inside empty drink containers.

If you are prepared you can create your own sneaky hidey holes. Here are some ingenious ways to fool those pesky robbers:

  • Buy a Towelmate which has a pocket sewn into it or make your own towel with hidden pocket or use pockets in clothing
  • Cut a slit in a tennis ball to hide smaller items. No one will see the cut unless they squeeze the ball
  • Toiletry containers like female sanitary items are usually avoided so using a tampon or napkin box to conceal items is a clever idea or you could even hide things in the bottom of a tissue box
  • Containers in general are handy; you could easily fit your phone in one. Take an empty container of sunscreen that you can pull the top off, you wouldn’t know it wasn’t sunscreen unless you picked it up and shook it. You could even use that handy trick on the beach
  • Craft a fake top on top of a cardboard box so it looks like it is full of rubbish or newspapers then you can place valuables under the fake top
  • Use a hollowed out book or a fake vehicle owner’s manual

Any container doesn’t stand out as unusual inside a car can be used to hide items, just make sure you clean it out first or you can put your items into a zip lock bag before they go into the container.

To conceal your car key on your car make sure you purchase a proper key storage box like a surf lock.

These are great as you can securely lock your key to the outside of your car with a combination lock.

You can get lockable storage boxes that attach to a wheel or to a solid point of the car that cannot be removed.

Just remember that some key fobs will automatically unlock a car when in close proximity to the vehicle so check to make sure your vehicle will be secure when using these.

Don’t conceal items at the time you plan on leaving your vehicle. If you know you are going to need to hide valuables in your car make sure you do it before you park.

There is no point in concealing items after you park as people may be watching what you’re hiding and where you are concealing it.

There are no guarantees that your vehicle won’t be broken into but if you consider these tips, ensure your vehicle is locked and consider where items are kept, it will only make it less likely that they will be taken from your possession.

Now, imagine a seamless segue here…

Right. AutoGuru lets you search, compare and book from over 1600 qualified mechanics across Australia. Boom!

Images: Car Thief; Glovebox

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