Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal Afterpay or Zip and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

For all servicing and repairs, our pricing includes parts, labour and GST.

For inspection and diagnostic jobs, our pricing includes labour and GST but does not include parts.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of other fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See the list of Service Tasks at the top of the booking confirmation page.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Manufacturers Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your manufacturer's warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service at the top of the page under Service Tasks. This is found directly underneath the name of the service you have chosen.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops. 

Their listing will have a special Mobile Mechanic badge which can be found directly underneath their operating hours. 

Can I get quotes for repairs and inspections?

You sure can! Once you have entered in your vehicle details and location on the home screen, the next page will ask you what repair or service you're after.

You can browse through the categories that we've listed, such as Brakes, Clutch or  Timing belt/chain, or by clicking the blue "Search repairs & inspections" button at the bottom of the page, you can search for the repair you're after. 

If you're still unable to find what you're after, click on the blue "Can't find it? We can help!" button and you'll be provided with a comment box where you can describe the repair you need. 

Once you've selected a repair, either click "Continue" to move on in the quote process or, If you'd like to add another repair, click the "Add more items" button. 

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront and online using your credit card or PayPal
2. Create an Afterpay account that allows you to pay now and make four, fortnightly interest-free payments
3. Create a reusable, interest-free Zip account to pay now and make easy weekly or monthly payments over time
4. Pay the workshop when you pick your car up and the service and/or repairs have been completed 

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service at the top of the page under "Service Tasks". This is located directly underneath the name and price of the service you've selected. 

Questions? Speak with a Service Advisor
1300 655 661

How to Get Rid of the Smoke Smell in Your Car

By Jason Unrau on Wednesday, 22 November 2017

If at some point you made the choice to smoke in your car, or maybe you purchased a used car from a smoker, you may now be finding that stale smoke odour off-putting.

Not only does it make your car an unpleasant environment to travel in, it also brings the value of your vehicle down significantly.

And whether you want to maximise your resale value, or you just want the awful smell gone, unfortunately, you’ve got some work ahead of you.

It’s difficult to eliminate the sooty smell from your car, but not impossible. Using household items and basic supplies, you can get rid of your car’s smoky history.

Here’s how.

  1. Dispose of every trace of a cigarette
  2. Clean your carpets and seats
  3. Clean your windows
  4. Wipe down the interior
  5. Treat the HVAC Ducts

Need more information? Read on to get a detailed breakdown of each step. 

Dispose of Every Trace of a Cigarette
Empty your ashtray into the bin. Get rid of any old cigarette packs from under your seats. It’s the first step in cleaning the stink out.

Your nose now has work to do. Pull every item out of your car’s interior – maps, books, shoes, jackets, tissues, and all. Sniff each piece to detect the smell of smoke.

If it’s clean, put it aside so you can return it to your car. If it smells of smoke, toss it or clean it.

Clean Your Carpets and Seats
These are the items that retain the most odour. Vacuum your upholstery thoroughly, sucking up all the ash and dust.

Then, sprinkle baking soda over every fabric surface. This fine white powder neutralises bad odours extremely well.

Close the doors and let the baking soda sit as long as possible, to do it’s odour-busting work – a few days is best.

After its waiting period, vacuum the upholstery again. You’ll already notice much of the smoke smell has gone away, but don’t stop there.

Thoroughly spray the interior – seats, carpets, floormats, door panels, and roof lining – with a fabric deodoriser that contains an enzyme which will speed up the chemical reaction and break down any remaining smells.

There are some great earth friendly brands of fabric deodorisers on the market too.

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Clean Your Windows
Notice an oily, brown film on your windows and windscreen? It’s smoke residue. Delightful. Use a glass cleaner, ideally one with ammonia, to clean the glass thoroughly.

It can take two or three attempts using some serious elbow grease to remove all the streaks of residue stuck to the glass.

Wipe Down the Interior
It’s likely you’ll have micro-sized spots of ash, fabric spray, window cleaner, and baking soda all over your car’s interior after employing all of the above cleaning tips.

Use a microfibre cloth or cotton rag and a high quality, leather-friendly interior car cleaner to sweep away all of these substances.

Apply the cleaner to your cloth and wipe the surface clean. If you spray the surface before wiping, you could get your nice, clean windows all spotted with cleaner.

Treat the HVAC Ducts
The smoke smell tends to stick in the heating and A/C system too. So let’s tackle that area now.

Using a mold and mildew treatment spray specifically designed for your heating system, spray the treatment into your windscreen cowl, located at the base of your windscreen exterior – which is where the cabin’s fresh air is drawn from.

Or you can turn your A/C on recirc and spray the vents down in the foot well, towards the centre console inside your car.

This is a good overnight job as you’ll need to allow the spray to sit for 4 to 6 hours before getting back into your car.

Oh and we recommend replacing the cabin air filter also, if your car is equipped with one.

Make sure you’re thorough when applying all of the above tips! A little bit of hard work will pay off if you’re serious about removing that offensive smoky smell from your car.

If you’d prefer professional assistance, contact AutoGuru.com.au.

Our National network of workshops and mobile mechanics can help you with all sorts of vehicle maintenance and repairs.

Image credit - Aamiraimer

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