Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

How far can I drive with my fuel light on?

By Jason Unrau on Tuesday, 14 March 2017

 

This is a commonly pondered motoring query and having a basic knowledge of fuel consumption can give you a better sense of security throughout your driving life. So, how far can you drive once your fuel light comes on? Let’s take a look at a rough guideline.

Generally speaking, people like to go as far as they can on a tank of fuel. Whether it be to stretch your fuel fill-up until payday, or you might’ve forgotten to fill up the night before, and if you stop now, you’ll be late. Or you might just be an adrenalin nut who likes to live on the edge.

When you haven’t got very much fuel left in your tank, the ‘low fuel’ light will illuminate. It’s either a light shaped like a petrol pump or a message on your instrument cluster display. In some cases, it’s simply an amber light that lights up, along with a chime. 

In many vehicles, the problem is that it doesn’t tell you exactly how far you can still travel before you run out of fuel.

The point at which the fuel light comes on could be triggered either by an onboard distance-to-empty calculator, or by the fuel level sensor. You might have 6% of a tank left, or it could be anywhere from four to eight litres of fuel*.

But that still doesn’t tell you how far you can travel.

Remember, it isn't always Accurate
Your fuel gauge tells you only how much fuel you have remaining. And unfortunately, you can’t always trust it to be accurate.

Between mechanical problems and inconsistencies in manufacturing, your fuel light could come on earlier than other similar vehicles, or it could come on right before running out of petrol or diesel.

 

How Far Can I Go when My Fuel Light is On?
Once your fuel light has illuminated, you’re risking the expense of a tow truck or being stranded on the roadside, looking for a servo with a jerry can to fill (and who carries one of those around with them these days?).

On some vehicles like the Mazda 3, you could squeeze out another 60-80kms. On a Holden Captiva, you’d be doing well to reach half that distance*.

If your fuel light has come on, don’t push your luck; the farthest distance you should attempt to drive is to the nearest service station!

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What Could Happen if I Drive with the Fuel Light On?
Besides running out of fuel, there are other issues when you drive with the fuel light on:

  • Your fuel pump could overheat. Petrol acts to cool your fuel pump as it continuously operates to feed fuel to your engine. If there isn’t sufficient fuel in the tank, your fuel pump could fry itself.
  • Your diesel-powered engine may not restart. When you run out of diesel, air is introduced into the fuel system. The air bubble blocks the fuel from being injected into the cylinders, causing your engine not to start. The air needs to be bled out and the fuel system primed. It’s a headache with which to contend and can be costly when added to towing fees.

 

The best practice is to keep your fuel level at a quarter of tank or higher at all times. That way, if you forget to fill up, you’ll have enough in reserve to carry you to the next servo without need for concern.

One of the best ways to improve your car’s fuel efficiency is to regularly maintain your vehicle. So next time you need a service, repair or inspection, visit AutoGuru.com.au. We let you search, compare and book from over 1600 qualified mechanics. Happy days.

* Distances are calculated based on average consumption rates provided by manufacturers and may vary depending on driving conditions, driving style and operating condition of the vehicle.


 

Service station image by Shell

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