Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

How far away can you park from a driveway or street corner

By Jason Unrau on Friday, 8 December 2017

Every driver has experienced this scenario: you’ve circled the block three or four times already, looking for a parking space that’s closer to your destination.

There’s one spot that might just work, but it’s right on a street corner or driveway.

And in a busy place like this, wouldn’t that space be taken if it was legal to park there?

Regardless of the state you live in, you’re bound to encounter people who don’t give a toss about parking legally.

They’ll park in a no-standing space, in front of a driveway or nearly into an intersection.

Sure, they might be hit with a ticket or get towed, but the convenience is worth the risk.

You’re not like that. You don’t want to park illegally, but wouldn’t you love to know if it’s a legal parking spot?

Here’s a quick recap of how far you must park from a driveway or intersection in order to avoid a run-in with the parking inspector.

Parking Near an Intersection
There are clear-cut and consistent rules about parking near an intersection. They go like this:

  • If the intersection is controlled with stoplights, you must park at least 20 metres away. As a quick point of reference, that’s about 25 paces from your front bumper to the intersection curb. If you’re within that distance, you could be ticketed or towed.
  • If the intersection is ‘uncontrolled’ meaning it does not have lights, the parking distance you must maintain from the intersection is 10 metres. That’s approximately 12 paces from your front bumper to the intersection.
  • You are not allowed to stop within these zones either – though stopping for a red light is permitted, of course.
  • Fines vary depending on the authority responsible for traffic control, but they aren’t cheap by any means.

 

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Parking Near a Driveway
Rules are a little more muddled from state to state regarding street parking next to driveways. The regulations, while less defined, are quite similar between the different states and territories.

  • In South Australia, you can’t park within 1.8 metres of a driveway.
  • In New South Wales, the rules state that you can’t park on or across a driveway.
  • In the other states, laws are worded differently but the basis is the same: you can’t park in a way that impedes a vehicle from entering, exiting, or turning into a driveway.
  • In New South Wales, you can stop across a driveway for up to two minutes, such as if you’re waiting for a passenger to come out.

Regardless of the minimum requirements, the parking laws exist for a reason. Parking too close to an intersection impedes a vehicle from turning safely and can put pedestrians at risk.

Parking your car in a way that obstructs a driveway can make it unsafe for someone to enter traffic.

Plus, it impedes a householder or visitor from accessing their driveway, which is simply rude.

It’s best to park with courtesy and safety in mind. If you think where you’re about to park might create a hazard or you’re not sure it’s a legal parking spot, don’t park there!

Find another parking space – a few extra footsteps never hurt anybody. Quite the opposite.

Vehicle safety is about more than just staying alert when parking your car. Make sure your car is regularly serviced and safety tested.

AutoGuru.com.au lets you search, compare and book from over 1600 qualified mechanics across Australia. Boom!

Image credit - Gemma Anne

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