Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal Afterpay or Zip and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

For all servicing and repairs, our pricing includes parts, labour and GST.

For inspection and diagnostic jobs, our pricing includes labour and GST but does not include parts.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of other fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See the list of Service Tasks at the top of the booking confirmation page.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Manufacturers Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your manufacturer's warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service at the top of the page under Service Tasks. This is found directly underneath the name of the service you have chosen.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops. 

Their listing will have a special Mobile Mechanic badge which can be found directly underneath their operating hours. 

Can I get quotes for repairs and inspections?

You sure can! Once you have entered in your vehicle details and location on the home screen, the next page will ask you what repair or service you're after.

You can browse through the categories that we've listed, such as Brakes, Clutch or  Timing belt/chain, or by clicking the blue "Search repairs & inspections" button at the bottom of the page, you can search for the repair you're after. 

If you're still unable to find what you're after, click on the blue "Can't find it? We can help!" button and you'll be provided with a comment box where you can describe the repair you need. 

Once you've selected a repair, either click "Continue" to move on in the quote process or, If you'd like to add another repair, click the "Add more items" button. 

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront and online using your credit card or PayPal
2. Create an Afterpay account that allows you to pay now and make four, fortnightly interest-free payments
3. Create a reusable, interest-free Zip account to pay now and make easy weekly or monthly payments over time
4. Pay the workshop when you pick your car up and the service and/or repairs have been completed 

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service at the top of the page under "Service Tasks". This is located directly underneath the name and price of the service you've selected. 

Questions? Speak with a Service Advisor
1300 655 661

Gender Price Gap Closes on Car Servicing

By Rita Bonivento on Tuesday, 22 August 2017

 

It’s no secret that in the retail world women are often charged more than men for almost identical products.

Depending on the aisle and shelf, you’ll find staggering price disparities between gender-targeted items.

From clothing and haircuts to moisturiser and drycleaning, the gender price gap has been around for as long as we can remember and is rather baffling.

It’s hard, for instance, to imagine why a disposable razor should cost more to produce in pink than blue?

Bic disposable razors for women cost a whopping 47% more than the equivalent product for men.

Girl Power on the rise
On the flip side, in recent decades Australian women have come a long way towards achieving gender equality.

Many women have taken on leadership roles across varying industries, not to mention the growing number of mumpreneurs who have mastered the [often precarious] balance between parenting and running a successful business.

Why then do women still feel that they’re being stung when it comes to vehicle maintenance?
In a survey conducted by AutoGuru, of 2000 Australian women and men, one in three women are in charge of car servicing for their household, and almost 70% believe they are more likely to be overcharged by mechanics than men.

 

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70% of women surveyed believe they are more likely to be overcharged by mechanics than men.

Women are clear household champions when it comes to researching products and services online.

They diligently search, investigate and consider the myriad options available on the net and, in addition to shopping, are largely responsible for travel, accommodation, restaurant and entertainment decisions, for both themselves and their families.

Not surprisingly, women are also increasingly becoming key decision makers when purchasing products and services from industries that have traditionally been male dominated.

No longer do they rely on men to help choose a car, buy tools and fishing gear, or find the most suitable tradesperson for their home repairs, thanks to online marketplaces like Airtasker and Hipages.

However, most women are not confident in negotiating with mechanical workshops, as automotive services present a minefield of uncertainties to the non-mechanically minded customer.

Who are the true vehicle maintenance champions?
CEO and Founder of AutoGuru, Eden Shirley, says regular car servicing is crucially important when it comes to the safety of your vehicle, and women are much more diligent at maintaining the health of their car.

Additionally, in the automotive services world there are often inconsistencies in pricing quoted by mechanical workshops, as well as confusion over exactly what’s included in a service.

Why book a major service over a minor service? Which parts and fluids need to be replaced and when?

‘The site removes the confusion and guess work and delivers a convenient and transparent solution when booking auto services, which appeals to women who often do not feel comfortable negotiating face to face with mechanics’, he states.

How can I tell if the workshop is trustworthy?
Mr Shirley adds that women are twice as likely to book a mechanic online and make their choice based on trustworthiness, over pricing and convenience.

He says the site’s 14,000 (and rising), genuine customer reviews play the role of word-of-mouth recommendations in today’s digital society.

Customer reviews make service providers accountable and ensure a fairer, more pleasant experience for everybody.

In a traditionally gender biased, male dominated industry, this is a great step forward.

It would be nice to see retailers treat pricing with the same egalitarian attitude.

AutoGuru lets you search, compare and book from 1,600 qualified mechanics across Australia. Happy days!

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