Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal Afterpay or Zip and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

For all servicing and repairs, our pricing includes parts, labour and GST.

For inspection and diagnostic jobs, our pricing includes labour and GST but does not include parts.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of other fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See the list of Service Tasks at the top of the booking confirmation page.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Manufacturers Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your manufacturer's warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service at the top of the page under Service Tasks. This is found directly underneath the name of the service you have chosen.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops. 

Their listing will have a special Mobile Mechanic badge which can be found directly underneath their operating hours. 

Can I get quotes for repairs and inspections?

You sure can! Once you have entered in your vehicle details and location on the home screen, the next page will ask you what repair or service you're after.

You can browse through the categories that we've listed, such as Brakes, Clutch or  Timing belt/chain, or by clicking the blue "Search repairs & inspections" button at the bottom of the page, you can search for the repair you're after. 

If you're still unable to find what you're after, click on the blue "Can't find it? We can help!" button and you'll be provided with a comment box where you can describe the repair you need. 

Once you've selected a repair, either click "Continue" to move on in the quote process or, If you'd like to add another repair, click the "Add more items" button. 

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront and online using your credit card or PayPal
2. Create an Afterpay account that allows you to pay now and make four, fortnightly interest-free payments
3. Create a reusable, interest-free Zip account to pay now and make easy weekly or monthly payments over time
4. Pay the workshop when you pick your car up and the service and/or repairs have been completed 

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service at the top of the page under "Service Tasks". This is located directly underneath the name and price of the service you've selected. 

Questions? Speak with a Service Advisor
1300 655 661

5 Ways to Remove the Sour Milk Smell from Your Car

By Jason Unrau on Wednesday, 20 September 2017

We all love our children, the energy and joy they bring to our lives, the precious memories we create together. But accident or not, you’ve gotta admit, we like them a little less when they spill milk in the car.

That putrid odour clings to the inside of your nostrils and reminds you of the after effects of a big night out.

And the stench simply doesn’t go away on its own. In fact, if left to fester, over time it gets worse.

And heaven forbid it happens in the summer heat when the pungency goes off the charts and you don’t dare inhale inside your car!

The source of the smell isn’t just the milk itself – it’s the bacteria that’s begun spawning in the area around it.

Removing the sour milk smell from your car certainly is a challenge, but it can be done.

So, put down your blowtorch, grab some cleaning supplies, and let’s get to work!

1. Mop Up the Milk Spill As Soon As It Happens
If it’s just a few drops from a sippy cup or your bub’s milk bottle, soak up the spill as soon as you notice it. The less milk to contend with, the better.

Use paper toweling or a cotton rag to absorb the spill. Dab at it but don’t rub the spill spot. Rubbing pushes the milk further down into the carpet or upholstery.

2. Steam Clean the Spot
Whether you’ve mopped up the spill immediately or didn’t attend to it until it went rank, a good steam clean can get rid of most of the smell.

Use an enzyme-based cleaner in the water which aids in killing the bacteria safely.

But even though you’ll reduce your workload with a steam clean the spill, this method on its own is often not enough to fully eliminate a set-in sour milk smell.

The stink can return afterwards and linger, causing every drive to be unpleasant.

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3. Apply Baking Soda
Baking soda has been used for decades to eliminate odours. It’s inexpensive, so use it liberally!

Sprinkle baking soda directly on the carpet or upholstery where the milk spill occurred. Feel free to go well beyond its original borders; the bacteria may have begun to spread.

Rub the baking soda into the fibres using a cloth or a soft-bristled brush. Let it sit at least overnight, even better if it can work its magic over three or four days if possible.

Vacuum the baking soda off the upholstery, then put your nose to it. If there’s still a sour smell, repeat the baking soda procedure again.

4. Clean with an Enzyme Product
Is the sour milk reek still present? It might be deeply set in. If so, it’s a job for a spray cleaner that contains enzymes.

Spray the location of the milk spill with your enzyme cleaner. If you want that smell to disappear, wet the area well. That’s it – that’s all you have to do.

If you want, you can brush the enzyme cleaner deep into the fabric with your soft-bristled brush. The enzymes break down the bacteria feeding on the milk, neutralizing the odour they produce.

5. Pull Up the Carpet/Upholstery
If none of the above steps work, it’s time to go on the offensive. The area where the smell emanates from needs to be removed and cleaned thoroughly.

It’s not an ideal situation, and often a professional detailer needs to do it.

The milk may have seeped through your carpet or deep into the backing or foam underlay, making it virtually impossible to clean without pulling out the upholstery first.

If this is the case, you have our commiserations.

Now, imagine a seamless segue here…

Right. We may not be able to help you get that foul stench out of your carpet or upholstery (good luck with that, by the way), but AutoGuru.com.au lets you search, compare and book from over 1600 trusted mechanics across Australia. Boom!

Search and Book Local Mechanics.

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