Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

5 Ways to Avoid Road Rage

By Eric Brandt on Wednesday, 4 January 2017

 

Driving can be a dangerous game, especially under the influence of rage.

In times of high stress, our emotions can overwhelm us and influence how we behave. Things may get ugly if you let your feelings of anger and frustration take over whilst controlling a few tons of steel at high speed.

These days, road rage is a major safety concern; angry driving is dangerous driving! Stay cool and you’ll have a better chance of keeping your car and other motorists in good stead, and arriving safely at your desired destination.

Here are a few tips to help keep road rage at bay.

Drive defensively
If you find yourself in heavy traffic, refrain from doing anything aggressive that can get you in trouble.

Keep your speed down, make sure you have plenty of room for lane changes and let people pass when they clearly wish to get in front of you.

It can be frustrating and difficult to not make that aggressive move to get you where you want to go. In that moment, remind yourself that it’s for your own safety and the safety of others.

It isn’t worth causing an accident or serious injury, just to prove you’re right.

And isn’t it nice when other drivers drive carefully and consistently and behave considerately? Aim to be one of those courteous drivers!

 

Lay off the horn
Your vehicle’s horn is there for emergencies, not just for making noise!

If you need to use the horn to signal your presence, then by all means use it. However, if you’re just using your horn to ‘yell’ at someone to get out of the way, try to channel some patience and refrain from aggressively honking your horn.

Noise doesn’t make traffic move any faster. Your hands are more useful on the wheel or the gear stick rather than unnecessarily alarming other motorists in charged traffic conditions.

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Focus on traffic instead of drivers
If a certain motorist is pushing your road rage buttons, you may be overcome by the desire to let them know how angry you are by expressing various disapproving hand and face gestures!

Remember, every second your eyes are on another driver is a moment that your eyes are off of the road and off the traffic.

Concentrate on the other vehicle and its signals, and try to anticipate upcoming manoeuvres, rather than pursuing the driver to let them know how cheesed off you are with their driving style.

 

Give yourself time
If you’re running late, you’ll be more likely to suffer road rage at the simplest incidence of annoyance.

The pressure of getting to work or school on time can stress us out when behind the wheel.

To avoid higher levels of stress on the roads, give yourself plenty of time to get to your destination.

Think about the expected duration of your trip and then allow an extra ten minutes on top, to ensure you arrive on time and in a relaxed state of mind.

A reasonable time buffer can be all you need to prevent road rage.

Don’t do anything to other motorists that would give you road rage
You can probably think of a handful of driving manoeuvres that consistently give you road rage when other motorists perform them.

Tailgating, brake overuse and failure to signal are typical moves that provoke road rage. Put these on your list of things to avoid doing yourself!

It’s the golden rule of road rage. Follow this rule and you’ll be one less person on the road making the annoying moves that get your blood boiling.

 

Now, imagine a seamless segue here…

Right. AutoGuru lets you search, compare and book from over 1600 qualified mechanics across Australia. Boom!

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