Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal Afterpay or Zip and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

For all servicing and repairs, our pricing includes parts, labour and GST.

For inspection and diagnostic jobs, our pricing includes labour and GST but does not include parts.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of other fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See the list of Service Tasks at the top of the booking confirmation page.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Manufacturers Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your manufacturer's warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service at the top of the page under Service Tasks. This is found directly underneath the name of the service you have chosen.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops. 

Their listing will have a special Mobile Mechanic badge which can be found directly underneath their operating hours. 

Can I get quotes for repairs and inspections?

You sure can! Once you have entered in your vehicle details and location on the home screen, the next page will ask you what repair or service you're after.

You can browse through the categories that we've listed, such as Brakes, Clutch or  Timing belt/chain, or by clicking the blue "Search repairs & inspections" button at the bottom of the page, you can search for the repair you're after. 

If you're still unable to find what you're after, click on the blue "Can't find it? We can help!" button and you'll be provided with a comment box where you can describe the repair you need. 

Once you've selected a repair, either click "Continue" to move on in the quote process or, If you'd like to add another repair, click the "Add more items" button. 

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront and online using your credit card or PayPal
2. Create an Afterpay account that allows you to pay now and make four, fortnightly interest-free payments
3. Create a reusable, interest-free Zip account to pay now and make easy weekly or monthly payments over time
4. Pay the workshop when you pick your car up and the service and/or repairs have been completed 

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service at the top of the page under "Service Tasks". This is located directly underneath the name and price of the service you've selected. 

Questions? Speak with a Service Advisor
1300 655 661

10 Aussie Auto Facts You Probably Didnt Know

By Rita Bonivento on Wednesday, 20 September 2017

 

Cars play such an underrated part in the lives of millions of Australians. Just try to imagine getting to work, the shops, visiting friends, or taking a long road trip in the height of summer without one! 

This Straya Day, we invite you to whack on a pair of boardies, slip into your double pluggers and top up your Aussie Auto trivia!

1. Australia is the 6th biggest country in the world (after Russia, Canada, China, USA & Brazil), measuring 7.692 million square kilometres. It’s the world’s largest island and the world’s smallest continent, and home to 810,236km's of bitumen or concrete road surface. That’s a truck load of driving bliss to explore!

2. When the Sydney harbour bridge opened in 1932, cars paid double the price than horses to cross the bridge.

3. There are almost as many vehicles on the road in Australia (14 million) as there are adults.

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4. The average Australian drives 14,000km a year. With over 13 million vehicles on the road, 182 billion kilometres are covered every year – enough to travel to Pluto and back almost 20 times!

5. The male lyrebird, native to Australia, can mimic the calls of over 20 other birds. If that’s not impressive enough, it can also perfectly imitate the sound of a car alarm.

6. The longest straight road in Australia is the Eyre Highway, connecting WA to SA via the Nullarbor Plain, running in a straight line for 145.6kms. It’s referred to as 90 Mile Straight and is the second longest straight road in the world (following Highway 10 in Saudi Arabia at 260kms), and a must-see for Aussie and International road travellers alike.

7. In Australia, the first car radio was fitted in 1924 by Kelly’s Motors in New South Wales. The aerial was attached to the waterproof hood.

8. In 1932 a farmer wrote to Ford Australia’s boss to ask ‘Please make a two-in-one car and truck, something I can go in to church on Sunday and carry pigs to market on Monday’. And so the ‘Utility’ vehicle was designed and introduced in 1934. In the USA, they became known as ‘Kangaroo Chasers’.

9. The world’s first compulsory seat belt law was put into place in Victoria, Australia, in 1970.

10. Tomcar Australia have introduced the first Australian production electric car. Designed and built in Melbourne, the zero emissions Tomcar LV1, designed mainly for the mining industry, will be available from February 2017. 

Now, imagine a seamless segue here...

Right. AutoGuru lets you search, compare and book from over 1,600 qualified mechanics across Australia. Boom!


 

Sources

http://www.start-a-new-life-in-australia.com/fun-facts-about-australia.html

http://www.tribuslingua.com.au/blog/random-facts-australia

http://www.abs.gov.au/ausstats/abs@.nsf/0/986F673663D704E6CA256DEA0005399C?opendocument

http://www.carhistory4u.com/the-last-100-years/parts-of-the-car/car-radio

http://www.amusingplanet.com/2014/11/the-long-and-lonely-eyre-highway-worlds.html

https://en.wikipedia.org/wiki/Tomcar

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