Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal Afterpay or Zip and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see here

Does the price include parts and labour?

For all servicing and repairs, our pricing includes parts, labour and GST.

For inspection and diagnostic jobs, our pricing includes labour and GST but does not include parts.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of other fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See the list of Service Tasks at the top of the booking confirmation page.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Manufacturers Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your manufacturer's warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service at the top of the page under Service Tasks. This is found directly underneath the name of the service you have chosen.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Their listing will have a special Mobile Mechanic badge which can be found directly underneath their operating hours.

Can I get quotes for repairs and inspections?

You sure can! Once you have entered in your vehicle details and location on the home screen, the next page will ask you what repair or service you're after.

You can browse through the categories that we've listed, such as Brakes, Clutch or Timing belt/chain, or by clicking the blue "Search repairs & inspections" button at the bottom of the page, you can search for the repair you're after.

If you're still unable to find what you're after, click on the blue "Can't find it? We can help!" button and you'll be provided with a comment box where you can describe the repair you need.

Once you've selected a repair, either click "Continue" to move on in the quote process or, If you'd like to add another repair, click the "Add more items" button.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront and online using your credit card or PayPal
2. Create an Afterpay account that allows you to pay now and make four, fortnightly interest-free payments
3. Pay the workshop when you pick your car up and the service and/or repairs have been completed

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service at the top of the page under "Service Tasks". This is located directly underneath the name and price of the service you've selected.

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Do you have questions?

Here's what everyone else is asking!

What are the laws around steering wheel knobs?

A steering wheel knob may be used by people who require mobility aids to assist in driving. Your individual situation and location will determine if the modification will require certification. If you are not disabled, then it is probably best not to fit one. If you are disabled, depending on which state you live in and the installation of the steering wheel spinner knob will determine if it requires certification.

Why does my steering wheel shake when I am braking?

There are many reasons for a steering wheel to shake. However, your wheels being out of alignment or unbalanced is the most common cause. If your steering wheel shakes only when braking, it may mean your brake rotors have worn unevenly, which prevents the brake pads from making proper, consistent contact with the rotors.

What's the proper way to hold a steering wheel?

The recommended hand position when driving is known as ‘9 and 3’. If you picture your steering wheel as a clock face, you place your left hand where the 9 would be, and your right hand where the 3 would be.

What are the main power steering components?

The main power steering components are;

Power steering pump
Rack and pinion
Steering yoke/coupler
Tierod ends
Power steering hoses

Where can I get my shock absorbers replaced?

You can get your shock absorbers replaced at any independent mechanical workshop or specialist suspension workshop on AutoGuru. You will need to select a shop that can also perform a wheel alignment, as this will need to be carried out whenever suspension work is performed on your vehicle.

Should I get all my shock absorbers replaced at the same time?

Most manufacturers recommend that shock absorbers are at least replaced in pairs, so the front or rear respectively. Replacing one pair may upset the handling or balance of the vehicle, so it is best to replace all shock absorbers to return the vehicle to like-new condition.

What are the different types of shock absorbers?

There are three basic types of shock absorbers available for most modern-day vehicles;

Mono tube
Twin tube
Gas filled

How long shoud a shock absorber last?

Your driving style, the roads you drive on and the loads you carry all impact the shock absorbers life expectancy - so there is no steadfast answer to this question. However, shock absorbers are recommended to be inspected every service and suspension experts recommend replacement every 80,000km - 100,000km or six years.

What's the difference between a shock absorber and a strut?

They are essentially the same thing. A shock absorber is designed to absorb the energy stored by the suspension spring when going over bumps. These shock absorbers can be separate from a spring or be located inside the spring. A strut is where the spring sits in a specially designed housing which is fixed to the shock absorber, reducing the amount of space needed.

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