About Dean & the team
Family owned and Operated business, we pride ourselves on delivering the best customer experience to you, your friends and your family. Our business is built on our client’s word of mouth so give us a try!
Conveniently located at the back of the Kippa Ring Shopping Centre with plenty of parking.
All our work is completed by fully qualified mechanics and we will ever complete work that is Authorised by you!
Book in today and meet the team :)
Hi Christopher, we are very sorry to hear you were not satisfied with your experience with us. I can see you booked your Jetta in Online for a Basic Service $180 and you opted for an additional $110 service for us to look at a Steering Vibration (less your $50 Spend and Save Discount offered at the time of your booking). A total of 2.5 hours was spent on your car and our mechanic found your front control arm bushes, rear control arm bushes, Air Filter and Cabin filter all require replacing. He also mentioned while he took your vehicle for a road test he found a noticeable shutter/slip when the vehicle took off. We recommended to you to have the transmission inspected by a transmission specialist who may be able to fix the problem by flushing it but in our experience with VW transmission issues you may need to have the transmission replaced. The information presented to you was based on the mechanics 40 years worth of experience and what he found on the day. I understand different mechanics will have different opinions of faults and we sincerely apologise if you feel we miscommunicated any of the above to you on the day of your service. I hope Volkswagen was able to fix the vibration you booked your car in for and we have taken your feedback on board. If there’s anything we can do to make it up to you please don’t hesitate to contact me directly. Cheers Dean
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