Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Need a Windscreen Replacement?

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How Much does a Windscreen Replacement Cost?

Obviously, your car would be no good to you if you couldn’t see out the front. That’s the purpose of your glass windscreen – protection from the elements while enabling you to see the road ahead.

Your car’s windscreen may never crack during its lifetime, but that’s not a promise.

All it takes is a stone kicked up by a vehicle ahead to create a crack. Under normal use, pitting and even chips can be created in the windscreen surface.

Through temperature changes or vehicle flexing, they can develop into a crack which requires replacement. Your car insurance may cover windscreen replacement costs with a deductible.

If you don’t have windscreen replacement insurance, the cost can vary widely, depending on your make and model.

In some cases, you can expect $250 while in other situations, windscreen replacement is over $1000. 

Windscreen Replacement

What is a Windscreen?

You might think the windscreen is simply a curved sheet of glass; a window in front of you. It’s much more than that.

The windscreen is a key component for structural integrity, supporting your car’s roof and adding rigidity in case your car rolls over.

The windscreen is made of two sheets of glass with a clear plastic layer between them. These layers are fused together in a process known as lamination, which adds strength to the glass layers.

If you’ve seen a smashed windscreen, the laminating process is what keeps the glass pieces all together and not harmful projectiles into the driver and passengers.

A windscreen should not have any damage obstructing the view.

Chips in the driver’s sight line or cracks in the driver’s view can distort or block the view of the road, plus it compromises the windscreen’s integrity, and the windscreen needs to be replaced.

Signs your Windscreen Needs to be Replaced

  • One or more cracks 30mm long on the driver’s side of the windscreen
  • A crack on the driver’s side longer than 75mm, extending to the edge of the windscreen
  • A bruise or star more than 16mm in diameter
  • Any other damage that impedes the driver’s vision
Windscreen Replacement Cost

How is Windscreen Replacement Performed?

  • A glass technician removes the trim around the inside and outside perimeter of the windscreen, as well as the rearview mirror
  • The sealant on the perimeter of the windscreen is cut using a wire saw
  • The technician along with an assistant lift the damaged windscreen out using industrial-strength suction cups with handles
  • The old sealant is cleaned and a new bead of sealant is applied to the mounting surface
  • A new windscreen is lowered into place and seated into the sealant
  • The trim is refitted to the exterior and interior
  • The windscreen is secured with adhesive tape temporarily while the sealant cures

Tips to Remember

  • Because the windscreen is important for structural integrity, you should address a broken windscreen as soon as damage occurs
  • Always have an approved glass installer perform your windscreen replacement to avoid water leaks, wind noise, and the potential for the glass to jar loose.

How Important is Replacing Your Windscreen?

It’s not all about a clear sight line, although that’s important as well. A cracked windscreen can reduce your car’s safety in the event of a collision or rollover.

Driving with a damaged windscreen might not seem like a big deal, but it can be dangerous in an emergency situation.

If you’ve read this far, you obviously care about your car. A lot. So next time you need a service, repair or inspection, visit AutoGuru.com.au.

We let you search and book from over 1600 qualified mechanics, who eat car troubles for breakfast.

Questions? Speak with a Service Advisor
1300 655 661