Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 915 307

12 months Roadside Assistance

24/7 Allianz Global Assistance Roadside Assistance, dependable support nationwide.

Allianz Global Assistance Roadside Assistance provides reliable breakdown support for your vehicle 24 hours a day, 365 days a year, nationwide.

Roadside Assistance membership includes:

  • 24 hour comprehensive Australia-wide service
  • Towing up to 100km
  • Flat or faulty battery service
  • Flat tyre assistance
  • Emergency fuel
  • Lost or locked keys assistance up to $150
  • Emergency fuel delivery
  • Accident coordination
  • Bogged vehicle coordination
  • Caravan and trailer assistance
  • Emergency accommodation coordination
  • Car rental coordination
  • Legal advice
policy documents
Policy Documents

We do not provide advice based on any consideration of your objectives, financial situation or needs. Terms and conditions, limits and exclusions apply. Before making a decision please refer to the Allianz Global Assistance Roadside Assistance Terms and Conditions. We receive preferential pricing from Allianz Global Assistance.

There is a 48-hour waiting period for Allianz Global Assistance Roadside Assistance following the processing and approval of applications.

Why we partnered with Allianz Global Assistance for Roadside Assistance

  • Average callout time is 39 minutes
  • Your vehicle is covered no matter who is driving
  • Australia-wide coverage with towing of up to 40 km in metropolitan areas, and 100 km in regional or remote areas.
  • A call centre that is open 24/7, every day of the year

Frequently Asked Questions

How long am I covered for?
Your 360Assist membership covers you for 12 months.
How many callouts can I use in my 12 month membership?
With reasonable use, there is no limit to the number of times you request assistance under the benefits set out under your Roadside Assistance Membership. See the Terms and Conditions for full details.
What are the distance limits on any towing service I might need?
Within metropolitan areas, 40 km. In regional or remote areas, 100 km.
Is Roadside Assistance transferrable to another vehicle?
Unfortunately, membership is not transferable - it only applies to the vehicle with which you joined 360Assist.

How to Redeem

Call 360Assist on 1300 915 307 for all Roadside Assistance enquiries.

360Assist Packages


360Assist Platinum
Membership Card

This package includes everything that you need to keep your car on the road.
Valued up to $1,500.00


360Assist Essentials
Membership Card

This package includes the most essential services and discounts to keep your car moving.
Valued up to $900.00

All packages valid for 12 months, Australia-wide

Compare Packages

Need assistance?

Call AutoGuru
1300 915 307