Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

You don’t pay anything until the service/repair is completed and you pick up the car.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off service (up to 5km from the workshop).

Click Show Details on the workshop listing and scroll down to Facilities.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

Certified mechanical workshops and mobile mechanics are indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without affecting a New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain unaffected.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, click the “All Filters” button (top of page) and select “Mobile Mechanic” so that your search results feature only mobile mechanics servicing your area.

Can I get quotes for repairs and/or inspections?

You sure can! Simply type your inspection or repair job into the “Here are your quote details” section of the quote form (under +Repair or +Inspection buttons).

If your particular repair or inspection task isn’t listed under the common items tabs, type in your particular requirements in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

Questions? Speak with a Service Advisor
1300 915 307

10% off Car Servicing

Discounted car servicing at over 1,600 workshops and mobile mechanics nationwide.

Like to pay less for car servicing? Then a 360Assist membership has you covered!

As soon as you become a 360Assist member, you will have instant access to 10% off logbook and basic servicing at every Fixed Price authorised workshop.

Fixed Price Car Service is Australia’s Number 1 Car Service comparison and booking website, with a trusted network of over 1,600 workshops and mobile mechanics nationwide.

It’s the smart, easy way to compare car service costs and book a great mechanic!

Car Servicing Discount Info

For more information on 10% Off Car Servicing, please refer to the full Terms and Conditions.

Our car servicing network

Australia map

Choose from over 1,600 quality reviewed mechanics nationwide

New South Wales (416)
Victoria (455)
Queensland (432)
South Australia (75)
Western Australia (140)
Tasmania (20)
Australian Capital Territory (10)
Northern Territory (3)

Frequently Asked Questions

Can I redeem the discount voucher immediately?
Yes. As soon as your membership has been purchased you will be given instructions on how to redeem your 10% discount on servicing.
If I sell my car can I transfer the discount to the new car?
No, the discount only applies to the vehicle you joined 360Assist with. However, if you change car registration for the same vehicle our friendly support staff can update your membership.
Are all my vehicles eligible for the car service discount?
Your membership entitles a car service discount for the vehicle registration you supplied at the time of joining 360Assist.
What hours is Fixed Price Car Service open?
Our friendly support team are available from 7.30 am to 6.00 pm Monday to Friday, and 9.00 am to 1.00 pm on Saturday (all times AEST).

How to redeem your discount

Visit Fixed Price Car Service and enter your details.  As a valued 360Assist member, we will automatically apply your 10% discount voucher to the cost of your car service. Alternatively, call 1300 915 307 and one of our support team will help book your car service.

 

360Assist Packages


360Assist Platinum
Membership Card

This package includes everything that you need to keep your car on the road.
Valued up to $1,500.00


360Assist Essentials
Membership Card

This package includes the most essential services and discounts to keep your car moving.
Valued up to $900.00

All packages valid for 12 months, Australia-wide

Compare Packages

Need assistance?

Call AutoGuru
1300 915 307