Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

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Top Asia mechanics in Geraldton

Road Runner Mechanical Services

WEBBERTON
star star star star star

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Everything was great: the welcome, service and efficiency. The only aspect that ...

Everything was great: the welcome, service and efficiency. The only aspect that could be improved is that the car smelt heavily of fumes (grease, fuel, etc.) afterwards. A bit more cleanliness perhaps?

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phil, Hyundai Terracan

Axis Autos

GERALDTON CBD
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Perth Automotive Centre

BALCATTA
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they seem genuine and give honest advice, also they do the work they say they wi...

they seem genuine and give honest advice, also they do the work they say they will. Although I still ask for a return of any old parts they replace just inc ase .

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Norman, Ford Territory

Midas Joondalup

JOONDALUP
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Their service was good only like most car repair service with an older female cu...

Their service was good only like most car repair service with an older female customer they said I had a fault that they could repair. My car is not that old repair wasn't needed in my opinion

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Carol, Hyundai i20

Advance Auto Tune

WANGARA
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Was very happy with the service I received from Advance Auto Tune. Nathan and th...

Was very happy with the service I received from Advance Auto Tune. Nathan and the guys did a good job and Nathan called to let me know that my car needed new front pads and the cost before proceeding. Will definitely be returning when the car needs servicing again.

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Ian, GREAT WALL V200

Midland Tune and Service Centre

BELLEVUE
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Was amazing in the quality of service that they did and my car feels lick it jus...

Was amazing in the quality of service that they did and my car feels lick it just show room floor

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Jarrad, FORD FALCON

Road Runners Field Service

MIDVALE
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Second time using road runner field service. Super friendly guys and a great pri...

Second time using road runner field service. Super friendly guys and a great price. Would give them 6 stars if I could.

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Scott, Ford Falcon

Westralia Car Care Pty Ltd

MALAGA
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Very trustworthy! They did an excellent job, and I left with my car looking/feel...

Very trustworthy! They did an excellent job, and I left with my car looking/feeling great. Thanks guys!

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Tammy, HONDA JAZZ

Other Asia mechanics in Geraldton

Osborne Park Isuzu

OSBORNE PARK
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This was one of the best experiences I’ve had dealing with a mechanic. Everythin...

This was one of the best experiences I’ve had dealing with a mechanic. Everything was fully explained to me, and the additional repair items were itemised and advise was given on which items were most urgent and those which I could get done at a later date. Would definitely recommend! And the poor guy who had to wash and get all the bugs off the front of the car from my country driving, did a fantastic job! Thank you again

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Michelle, Ford Falcon

ABS Midland

MIDLAND
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very informative & good explanation & empathy, even though some issues could not...

very informative & good explanation & empathy, even though some issues could not be rectified --- needs to refer to suitable repairer

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Arnold, Chery J11

AutoPlusWA

MIDVALE
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Chris & his team at midland auto did the job at the fixed price & even dropped m...

Chris & his team at midland auto did the job at the fixed price & even dropped me off at work & picked me up again & did a complete look through the Toyota Tarago that i had only owned for 2 weeks. This gives me peace of mind so i don't have any problems with the car down the track, awesome job & see you again on the next service!

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Richard, Toyota Tarago

Bridgestone Select Kingsway

MADELEY
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"Fair pay for fair work. Really good. Will be back!"

Chris, Volkswagen Golf VII

Woodvale Autocare

WOODVALE
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Very happy with the service carried out on my D Max. Additional items were requi...

Very happy with the service carried out on my D Max. Additional items were required and carried out on the same day. Communication was good and vehicle clean and tidy on collection. Thankyou!

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Ross, Isuzu Rodeo/D-Max

Ultra Lube

MIDLAND
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"very efficient"

Malcolm, Volkswagen Amarok

BJ's Car Care Centre

WANGARA
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"Great people to deal with. Great billing explains everything. Will use again."

Geraldine, Kia Sportage

* Minimum service amounts apply

SanCo Mechanical Services

WANGARA
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We were very impressed with how clean and organised the workshop was. Lou is gr...

We were very impressed with how clean and organised the workshop was. Lou is great and easy to talk to and appeared to be non judgemental offering loads of advice. I will recommend SanCo Mechanical services as we will definitely be using them again. Thank you for Great Service Lou. - (already recommended them to our friends)

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Jamie, Mercedes-Benz Vito

Killarney Autos

WANGARA
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Extremely happy with our 30k service, and it was a lot cheaper than the dealer.....

Extremely happy with our 30k service, and it was a lot cheaper than the dealer.. Win win!

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Lisa, VOLKSWAGEN GOLF

Noranda Service Centre

NORANDA
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Adrian is an excellent mechanic. Very happy with the customer service and the ca...

Adrian is an excellent mechanic. Very happy with the customer service and the car service.

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Thalia, Jeep Patriot

Midas Midland

MIDLAND
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Got my car serviced there. Staff were very courteous and did great job. I would ...

Got my car serviced there. Staff were very courteous and did great job. I would definitely recommend them to others.

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Rav, MITSUBISHI LANCER

1st Call Automotive

WANNEROO
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"The customer service was perfect and now my car runs better then ever."

Sally, MAZDA 3

JRP Automotives

LANDSDALE
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"Great job"

Vik, Toyota Camry

* Minimum service amounts apply

Autoresponse

STRATTON
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Autoresponse are fantastic. They always go above and beyond, excellent customer ...

Autoresponse are fantastic. They always go above and beyond, excellent customer service, top quality work and super reliable.

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Hayley, Hyundai Getz

Fleet Pro Service Centre

OSBORNE PARK
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"Fantastic company who are personable and honest. Highly reconmend"

Oliver, Volkswagen Tiguan

Ultra Tune Belmont

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Not the cheapest, however exceptional service and excellent workmanship which is...

Not the cheapest, however exceptional service and excellent workmanship which is definitely worth a few extra dollars. Highly recommend. Fyi when going to this place type UltraTune Belmont into google maps not 135 Great Eastern Highway or you'll end up in South Guilford.

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Jess, Toyota Corolla

Day Auto Electrical Service

MIDVALE
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They did all the work quickly, dropped me off and picked me up and left me with ...

They did all the work quickly, dropped me off and picked me up and left me with a lovely clean car. Friendly good service, thanks Murray and team.

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Amanda, Mitsubishi Colt CZC

Outlaw Performance and Automotive

MALAGA
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Great guys and quality service. If you're in need of a no-nonsense policy then t...

Great guys and quality service. If you're in need of a no-nonsense policy then these are the guys

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Tim, NISSAN PATROL

Carcare Joondalup

JOONDALUP
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Good experience when delivering the vehicle. Reasonable price for manufacturer ...

Good experience when delivering the vehicle. Reasonable price for manufacturer service and timely return of the vehicle. Additional report on items found which require attention.

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Sandy, Nissan Pathfinder

Racing Dynamics

MALAGA
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"Very attentive, friendly staff who took good care of my car. Happy customer!"

Elma, Toyota Landcruiser/Prado

Neerabup Diesel Services

NEERABUP
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"Quick and easy servicing with honest and reliable staff at a reasonable price."

colin, Mercedes-Benz R-Class

Wangara Honda

WANGARA
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"“Great Customer Service” Thank You"

karamjit, Hyundai i45

Midland 4WD Centre

MIDLAND
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Not enough flexibility in daily schedule to adjust for the unexpected. I request...

Not enough flexibility in daily schedule to adjust for the unexpected. I requested they change oils rather than top up, an extra 30 mins total work, and they couldn't do it. Disappointing.

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Alan, Nissan Patrol

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Questions? Speak with a Service Advisor
1300 655 661