Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

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Top Alfa Romeo mechanics in Wodonga

ABS Wodonga

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Great service and met time requirements , was able to leave with them overnight ...

Great service and met time requirements , was able to leave with them overnight , great service centre sets a high standard

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Ben, Holden Ute

ABS Albury

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Very friendly staff, log book service completed without any issues. Would recommend and use again.

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Liz, Jeep Grand Cherokee

The Car Doctor

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Felt very comfortable with Greg the mechanic. They organised pick up and drop of...

Felt very comfortable with Greg the mechanic. They organised pick up and drop off which was super helpful. Will definitely return.

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SVM Automotive

EPPING
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Steve was very thorough and helpful. Explained all the work that had to be done ...

Steve was very thorough and helpful. Explained all the work that had to be done and made sure I was happy with the job. Definitely coming back.

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Laurence, Ford Falcon

NRMA Car Servicing Majura Park

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Robin, Hyundai Elantra

Rapid Tune Epping

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Customer service was fantastic and the way the worked out a plan to squeeze me i...

Customer service was fantastic and the way the worked out a plan to squeeze me in at such a busy time of year was greatly appreciated. Will definitely be my mechanic of choice in the future.

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Joel, Jeep Wrangler

Rapid Tune Greensborough

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"Very helpful and affordable. Friendly manager too!!!"

Jennylyn, Holden Astra

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"Great service and felt the difference the performance of my vehicle."

Janelle, Hyundai Accent

Carco Exhaust & Automotive

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Work was done perfectly. Explained the issue correctly. Provides more related in...

Work was done perfectly. Explained the issue correctly. Provides more related info regarding the issue. Therefore, I could take proactive measurement.

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Imtiaz, Holden Astra

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"good service. good price. im happy"

Rowena, Honda Integra

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All good...but should open at 7am or at least 7.30 ...8am too late for a work da...

All good...but should open at 7am or at least 7.30 ...8am too late for a work day

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Ernie, Toyota Hilux

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My car got the alert message asking me to check tyre pressure after I left the service center for 50meters. I drove back and they fix it, stating it is the setting that they forgot to change. But this just makes me wonder whether my tyre pressure is properly checked. Will not go back to this place again.

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Bob, Mercedes-Benz C-Class

Paul Whyte Automotive

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Booking in was easy and efficient, the car is running very well, and it was note...

Booking in was easy and efficient, the car is running very well, and it was noted that I need to replace my tyres in a couple of months. Service at Paul Whyte Automotive was friendly. Would definitely go back.

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Jane, SUBARU LIBERTY

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Ted, Volkswagen Passat

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"Great service! Really friendly staff! Car wash included which was unexpected."

Irwin, Mazda 3

5A Mechanical Repair

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I was very happy with the overall customer service provided by 5A. They rung me ...

I was very happy with the overall customer service provided by 5A. They rung me up about two hours after I left the vehicle to explain what needed to be done and the associated costs and it was very reasonable compared to the competitors around. The mechanics once again advised me of what needed to be done at my next service when I went to pick up the vehicle.

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Rahul, Volkswagen Passat

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"Excellent customer service. Car very clean on my return."

JULIE, Honda Accord

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Tony was very honest and straight forward with my service. Will recommend and us...

Tony was very honest and straight forward with my service. Will recommend and use his services next time. Cheers

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Alex, MITSUBISHI TRITON

Cleijne Motors

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I had a good experience with them. They did not try to rip off. The guy was very...

I had a good experience with them. They did not try to rip off. The guy was very honest. Overall satisfied with the service I got. Note that I went there only for an oil change. I do not know their capabilities about other mechanical repairs. The only thing they could improve is the time taken to perform the service. I have never spent more than 30 mins for an oil change in my life and here I was asked to leave the car and come back after two hours when I was the only person there and no other cars in the workshop.

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Salman, Toyota Camry

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prem, Honda Jazz

Mr Car Clinic

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Kevin was fantastic. I booked my daughter's car in for a service and possible brake replacement, which he told me she did not need. I appreciated his honesty as he could have replaced them and charms and l wouldn't have been any the wiser. Prompt service. I will be back

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Anne, Volkswagen Up!

ABS Eltham

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Heather, Toyota Corolla

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Simmone, Holden Commodore

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"Very happy customer"

Lee, Mitsubishi Pajero

Goodyear Autocare Croydon

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Fixed price, free loan car for the day, my car came back to me in the same condition I left it and was noticeably better to drive. I will continue to service my car with Goodyear as it was easy and stress free.

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Rebecca, MAZDA 2

MRT Automotive

MOAMA
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A major service dealt with efficiently and promptly. Price MUCH LESS than car ...

A major service dealt with efficiently and promptly. Price MUCH LESS than car dealership.

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Trevor, Volkswagen Polo

Rapid Tune Lilydale

LILYDALE
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Workshop & front office very clean & tidy. Friendly helpful service face to face...

Workshop & front office very clean & tidy. Friendly helpful service face to face. Great price & lovely to have my car washed too. Highly recommend.

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Steph, Toyota Kluger

Ultra Tune Fyshwick

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"Great service"

Joel, Nissan Navara

Autotest Service Centre

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Charlie and his team at AutoTest look after both our cars. You pay a fraction mo...

Charlie and his team at AutoTest look after both our cars. You pay a fraction more for a quality service

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Chris, Mitsubishi Outlander

J Smith Motors

MORWELL
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First time using J.Smith motors and i couldn't speak highly enough of them. Fast...

First time using J.Smith motors and i couldn't speak highly enough of them. Fast reliable service, lovely staff and so affordable!

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Shannon, Ssangyong Korando

J Star Automotive

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Friendly,no fuss, simple process, good service, right price and done on time. What more could you want from a car service.

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Jack, Nissan X-Trail

Le Mans Automotive

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Shane was helpful in every way possible, and finished his service by washing my ...

Shane was helpful in every way possible, and finished his service by washing my car.

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philip, PEUGEOT 308

Innovate Performance

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Staff were very friendly & informative & drove me to & from the local shopping c...

Staff were very friendly & informative & drove me to & from the local shopping centre while my car was being serviced.

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Dianne, HOLDEN COMMODORE

One Stop Tyres

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"Car's going great!"

Tim, Peugeot 307

Anands Autos

EPPING
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"Amazing work."

Roshan, Toyota Yaris

Yarra Valley Autocare

LILYDALE
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Great mechanic. Fast, friendly and efficient service. Honest and very competitiv...

Great mechanic. Fast, friendly and efficient service. Honest and very competitive pricing. Will be taking our cars here in future.

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Sarah, Subaru Liberty

Garage Apex

EPPING
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"My experience was great....Ken was very informative and great mechanic"

Shirshik, Holden Jackaroo

ABS Morwell

MORWELL
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No deposit & interest free

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Questions? Speak with a Service Advisor
1300 655 661