Hi Rommel, thank you very much for your valuable feedback and at the same time we are really sorry to hear about your bad experience with us. We know that the reception area is untidy as we had flood damaged in our workshop and it has damaged completely upstairs and downstairs area as well as behind our working area.Currently the insurance company are doing the repairs and therefore we couldn't offer a nice and tidy reception area but we hope we will get a brand new nice and tidy reception soon. In regards to the diagnosis of your car, we did diagnose your car with the compatible scan tools and at the same time we did re-set your car's service reminder. Without scan tools - oil re-set cannot be done so therefore we definitely did connect the OBD connection on your car but I am happy to re-diagnose again for you without any cost, if you would like us to do so. Regarding tyre rotation, we found your front tyre a bit better than the rear one and it is good to have the better tyre at the front and therefore the tyre rotation hasn't been done but again I am happy to rotate the tyres with no cost. Regarding test drive, our mechanic did a test drive around the block which was less then a kilometer. We go for a longer drive if we have found something wrong but we found everything was fine with your car. Regarding the brand of the product, we just mentioned on the invoice about what grade oil we have used, but if you want I can re-write the invoice and send it to you? Apart from that, I am really sorry for all the inconvenience such as parking and the cleanliness of your key, card and invoice. We always try to provide our best service to our customers with the best price and our priority is to make our customers get the right service and make them happy. Therefore I would love to re-do the job again which you are concerned about without any cost. Again we are sorry for the inconvenience and we hope we will hear from you soon. Please ask for myself Riaj.. Thanks ... view more

thank you very much for your review and we really appreciate your time.

Thanks for the review and we really appreciate that.. please let us know if any concern about anything of your car, we always here to help you out.. thanks again and see you in next service..

Thanks for your positive review and we really appreciate that. we will look forward to see you next time again. Thanks again

Thank for your review and we really appreciate that. Thanks again

Thanks for your positive feedback. We always try to provide our best service and quality work to our valuable customer. We really appreciate your feedback. Thank you

Dear Vinay, I’m so sorry to hear about your unfortunate experience. We really appreciate your feedback and hope you do give us the chance to make it right. I would also like to take this chance to comments about the job that I have done on your car According to our record shows that you have booked your car for inspection only. What we have done on your car, we have scan the car, reset the fault code, have been test drive twice, put the car on the hoist twice and spend almost an hour and next day we have organize a booking with Toyota on behalf of you just to save your money and all those job that we have done, you have paid only $35 plus 2 star with VERY POOR comment. I would be more than happy to talk with you and resolve any issues which make you upset and also I would like to offer you a free diagnosis of your car. Please give us call at any time. Thank you ... view more

Thanks for your positive review and we appreciate that. We are really sorry that we couldn't give you a nice and clean loan car. As mentioned the loan car was parked under the tree and in the morning I seen the bird make my car disaster and I didn't get enough time to clean the car on that day. I hope next time I will give you a nice and clean good loan car make sure you not feel embarrassing. We are working very hard to make our all customer happy and be honest with them. We will happy to see you again and please feel free to contact us at any time if you need any assistance or any concern about your car. ... view more

Thanks for your positive feedback. Western Auto Services always try to provide high quality service to our valuable customer. We are always keen to deliver the vehicle to our customer with nice and clean car but unfortunately we do not have any car wash facility in our workshop and also don't have any car wash place near by the workshop either. we are really sorry for not to full fill your expectation. We currently try to introduce car wash section just waiting for the decision from the owner. Hopefully Next time you won't be disappointed... I will looking forward to see you again... thanks again... ... view more

Thank you for your positive feedback we really appreciate that. Western Auto Services always try to provide better service with comparative price our customer. Looking forward to see you in the future. Thanks

Thank you very much for your positive feedback. Western Auto Services pty ltd always try to give better service with competitive price. Thanks again and we look forward to hear you soon again.

Thanks for your positive feedback. Western Auto Services pty ltd always try to give quality service with better price to our valuable customer. We really appreciated you feedback and we will look forward to see you again. Thank you ... view more