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Bulleen VIC 31052.5km
Our reputation as a reliable automotive repairer has grown within the Bulleen community and surrounding suburbs. Since establishing ourselves we have focused on customer service and professional repairs. The success of our business has been heavily influenced by our business focus. We are proud that our customers keep returning, time and time again because they know they’ll get a repairer that they can trust. We will go the extra mile for you, involving you throughout the repair process and keeping you updated. Drop in today and we can provide you with a detailed quote on repair and explain it to you in simple terms. At Wallard Automotive, we are also a proud environmentally friendly business. Our team ensures all old tyres and oil filters are passed on to be recycled instead of disposed.
• Jun 2020
Although significantly more expensive, I selected this automotive business expecting a superior service and was very disappointed. There were no detailed records or feedback provided on the work that was performed (as per the customer information service booklet/logbook). For example, I inquired about my remaining brakes life and was advised - they should be okay, this car generally last for 60,000 km. When challenged further for my vehicle specifics the manager spoke to the mechanic and came back with comments supporting his findings - this is not what I was wanting. The manager failed to understand I wanted something recorded as a percentage as many other businesses freely provide. The mechanic also failed to reset my service display inside the car and sign my logbook. The business has a lot to learn about providing adequate records and documentation as part of the service cost. Finally, my included vacuum could only be summarised as a token clean job.
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