Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Angela, MERCEDES B - CLASS

TWT Auto Group

BURWOOD
star star star star star_border

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star star star star star

"Friendly helpful, and flexible. Will return."

Nabil, Toyota Camry

Star Auto Group Pty Ltd

SUNSHINE NORTH
star star star star star_half

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star star star star star_border

The guys were very efficient and performed the service in a expediant manner eve...

The guys were very efficient and performed the service in a expediant manner even though they were very busy

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Dave, Toyota Camry

Cleijne Motors

RINGWOOD EAST
star star star star star_border

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star star star star star

Fast and professional service. Kept me up to date with work progress and was fai...

Fast and professional service. Kept me up to date with work progress and was fairly priced.

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Damien, Ford Falcon

ABS Mornington

MORNINGTON
star star star star star

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star star star star star

The logbook service on my Jeep Grand Cherokee was carried out on time and on pri...

The logbook service on my Jeep Grand Cherokee was carried out on time and on price. I was treated courteously and the explanation of the work done was carefully explained. All in all an excellent experience.

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Ian, Jeep Grand Cherokee

Midas Werribee Plaza

WERRIBEE
star star star star star

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star star star star star

Service was completed very thoroughly and a full report was given at the end. Al...

Service was completed very thoroughly and a full report was given at the end. All for the agreed price. Great work !!

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ben, Toyota Landcruiser Prado

Bridgestone Select Fountain Gate

NARRE WARREN
star star star star star_border

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star star star star star

Very polite customer service when you walked in the door, greeted with a smile. ...

Very polite customer service when you walked in the door, greeted with a smile. Good workmanship and appreciated the complimentary car wash.

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Jodi, Holden Commodore

Autotech Service Centre

SUNSHINE WEST
star star star star star

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star star star star star

"Fast service"

Trinh, TOYOTA KLUGER

Goodyear Autocare Chelsea

CHELSEA
star star star star star

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star star star star star

"Excellent service and a good price"

Dean, TOYOTA HI-LUX

The Tyre Place Mornington

MORNINGTON
star star star star star

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star star star star star

Very well run efficient centre with friendly staff and very pleasant to deal wit...

Very well run efficient centre with friendly staff and very pleasant to deal with. Very happy with the service.

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Michael, Toyota COROLLA

Euro Auto Care

HOPPERS CROSSING
star star star star star

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star star star star star

"Honestly the best bloke to work on a car, attention to detail, honest guy."

Jonathan, Volkswagen Golf

Rapid Tune Langwarrin

LANGWARRIN
star star star star star

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star star star star star

Very happy with my service! Will definitely be back for my next service. Thanks ...

Very happy with my service! Will definitely be back for my next service. Thanks :)

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Kelsey, Mitsubishi Lancer

Midas Yarraville

YARRAVILLE
star star star star star_half

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star star star star star

Fantastic service, very helpfull. explained all work completed on the car. Will ...

Fantastic service, very helpfull. explained all work completed on the car. Will be using again for sure.

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Nicholas, Volkswagen Golf VII

Coburg Tyres & Auto Service

COBURG NORTH
star star star star_border star_border

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star star star star star

"Lovely service. Fantastic price!!!"

Leana, Ford Fiesta

Brakes Plus Mordialloc

MORDIALLOC
star star star star star_half

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star star star star star

"Friendly staff and excellent service"

Mariette, Volkswagen Eos

Fred's Auto Mechanic Repairs

WERRIBEE
star star star star star_border

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star star star star star_border

Work completed satisfactory with a prompt service. Felt that owner should provid...

Work completed satisfactory with a prompt service. Felt that owner should provide a complete list of work done, instead of a hand scribbled invoice. Needs to be more professional with paperwork with use of computer Peter Stephenson

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Peter, Subaru Outback

Ultra Tune Preston

PRESTON
star star star star star

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star star star star star

Great service. Very timely and offered advice on what still needs to be done in ...

Great service. Very timely and offered advice on what still needs to be done in the future Kept in contact through the day.

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David, Audi A7

Moving Motors Pty Ltd

TULLAMARINE
star star star star star

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star star star star star

"Ninos was very helpful. Thx for the service"

Glen, Audi A3/A3 Sportback

M1 Motors

NUNAWADING
star star star star star

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star star star star star

"Great job with a competitive price."

Simon, BMW 1 Series

Mr Car Clinic

CROYDON
star star star star star

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star star star star star

"He isolated the problem in under an hour and solved it to."

Niels, Ford Falcon

Apple Auto Care

CLAYTON SOUTH
star star star star star_half

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star star star star_border star_border

If they see something wrong, they do it at once ,no need the customer to tell th...

If they see something wrong, they do it at once ,no need the customer to tell them to do it . Like a little rubbish in the tail light,when they change globe just take out because that’s Wrong and they saw it straight away

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Thi, Mazda CX-7

ABS Heidelberg

HEIDELBERG WEST
star star star star star_border

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star star star star star_border

A good team of mechanics who know what they are doing and recommend anything tha...

A good team of mechanics who know what they are doing and recommend anything that needs to be repaired. When the car came back it drove well and that is all you can ask for.

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David, TOYOTA CAMRY

Midas Caroline Springs

RAVENHALL
star star star star star_border

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star star star star_border star_border

They did not rotate tyres and the sales man said they did that but they did not....

They did not rotate tyres and the sales man said they did that but they did not. They did not vacuum the car. They did not wash the car. Not happy at all.

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Wael, Mazda 3

A 'n' E Automotive Hallam

HALLAM
star star star star star

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star star star star star

"friendly and professional. will go there again with other cars"

jason, Mazda 2

Fix All Automotive

RAVENHALL
star star star star star

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star star star star star

Prompt service.Very thorough.Lets you know of anything that needs doing ie Batte...

Prompt service.Very thorough.Lets you know of anything that needs doing ie Battery.Will use again

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Daisy, Mazda 2

Monash Automotive

CLAYTON
star star star star star

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star star star star star

"Friendly service and good communication"

Lionel, Mitsubishi ASX

ABS Eltham

ELTHAM
star star star star star_half

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star star star star star

The team at ABS Eltham, were very helpful, knowledgable, punctual and efficient....

The team at ABS Eltham, were very helpful, knowledgable, punctual and efficient. I will be back again.

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Andrew, Jeep Grand Cherokee

Bridgestone Select Chirnside Park

CHIRNSIDE PARK
star star star star star_half

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star star star star star

Service carried out as per manufacturers handbook, I'm happy with the service re...

Service carried out as per manufacturers handbook, I'm happy with the service received.

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Edward, HOLDEN COMMODORE

Grand Tyre & Service Center

DANDENONG
star star star star_half star_border

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star star star star star

The team did the job in a good time, and were very helpful with a further issue ...

The team did the job in a good time, and were very helpful with a further issue I had. Good customer service. Cheers guys

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Roy, Mitsubishi Pajero

The Corner Garage

RESERVOIR
star star star star star_half

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star star star star star

"Great service and great price. Recommended."

Edwin, Holden Viva

Sureshift Automatics

FRANKSTON
star star star star star_half

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star star star star star

This is an owner run and managed service which is good if like me, you want to k...

This is an owner run and managed service which is good if like me, you want to keep small businesses in the community alive. My car was ready when I was told it would be, the mechanic was honest and open about what work may need to be completed in the future. Very fair pricing and a trustworthy person. Will be returning to the same place for my next service.

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Sarah, Mitsubishi 380

Garage Full Throttle

CAMPBELLFIELD
star star star star star_half

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star star star star star

"Service was done quickly and efficiently"

Hardy, Honda Jazz

Midas Essendon

ESSENDON
star star star star star_border

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star star star star star

I had one of those non-specific intermittent error messages occur with my Europe...

I had one of those non-specific intermittent error messages occur with my European car. One of those issues that the dealer usually strings me along for thousands of dollars. I was put on to an independent mechanic that had all the diagnosis equipment and who provided a pragmatic no-nonsense analysis. Within 24hrs I was off and running for under $200 with peace of mind restored and guarantees of resolution.

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Michael, Peugeot 407

Top Speed Motor Group Pty Ltd

COBURG NORTH
star star star star star

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star star star star star

Very pleasant people, did their best to accommodate my tight schedule and budget...

Very pleasant people, did their best to accommodate my tight schedule and budget. Will be returning.

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Alexander, Toyota Yaris

ACE Mechanics

airport_shuttle Mobile Mechanic

star star star star star

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star star star star star_border

"The mechanic was friendly and did a good job. Happy with the service."

Kim, Mitsubishi Triton

Goodyear Autocare Croydon

CROYDON
star star star star star_half

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star star star star star

"Very friendly staff. Great service."

Penelope, HOLDEN BARINA

Real Automotive

OAKLEIGH
star star star star star

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star star star star star

He (The Mechanic) does exactly what is required for your car! Nice person and ex...

He (The Mechanic) does exactly what is required for your car! Nice person and excellent service. Definitely recommended!

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Chandrasekar, TOYOTA YARIS

Seaside Auto Care

MORNINGTON
star star star star star

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star star star star star

"👍 😀"

Deb, Toyota RAV4

Hallam Road Automotive

HALLAM
star star star star star

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star star star star star

Excellent service and their communication on issues that they found while conduc...

Excellent service and their communication on issues that they found while conducting the service was first class. Only minor negative was that there was no attempt to give the car a wash (which other customers prior to me received), but this won't stop me from using them in the future.

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Andrew, FORD FALCON

Ultra Tune Malvern East

MALVERN EAST
star star star star star

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star star star star star

"Excellent service"

Helen, TOYOTA YARIS

Supertech Automotive Repairs

THOMASTOWN
star star star star star

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star star star star star

"Very good customer service!!!I will go back soon"

Daniel, Peugeot 206 CC

Goodyear Autocare Glenroy

GLENROY
star star star star star

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star star star star star

"Communicated clearly what was going on at all times."

Rory, Mazda 323

ABC Mobile Mechanic Nick

airport_shuttle Mobile Mechanic

star star star star star

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star star star star star

"Very efficient & professional. We were very impressed."

Therese, Mazda 626

Malvern Tyre & Service

MALVERN EAST
star star star star star_half

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star star star star star

Michael and the team were extremely friendly and helpful. This is a business you...

Michael and the team were extremely friendly and helpful. This is a business you can trust.

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Garth, Subaru Forester

Acetune Mobile Mechanics

airport_shuttle Mobile Mechanic

star star star star star_half

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star star star star star

Customer service was great right from the start and they went out of their way t...

Customer service was great right from the start and they went out of their way to fit me in. Alan was fantastic in servicing the car and the repairs the car needed were reasonably priced.

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Michelle, Kia Grand Carnival

Ultra Tune North Melbourne

NORTH MELBOURNE
star star star star star_border

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star star star star star

Sam was genuine and trustworthy, everything you need in a mechanic! Completely r...

Sam was genuine and trustworthy, everything you need in a mechanic! Completely reliable service was completed well before I anticipated an entirely pleasant experience.Great customer service.

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arsh, Toyota Corolla

ABS Ferntree Gully

FERNTREE GULLY
star star star star star

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star star star star star

"Very good"

Dan, Ford Falcon

A1 Tyres & More

CHELSEA HEIGHTS
star star star star star

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star star star star star

"The guys at A1 Tyres are fantastic!."

Madelaine, Suzuki Swift

Protune Automotive

LAVERTON NORTH
star star star star star

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star star star star star

"Great service, quick and easy. Friendly mechanic"

Jesse, Ford Focus

Asap Mob Mobile Mechanic

airport_shuttle Mobile Mechanic

star star star star star

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star star star star star

"Very professional"

Jonathan, BMW X1

SNG Automotive Pty Ltd

THOMASTOWN
star star star star star

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star star star star star

Garry & Singh were absolutely lovely. Great mechanic, trustworthy and reliable ...

Garry & Singh were absolutely lovely. Great mechanic, trustworthy and reliable people. They took time to explain you everything. Good price. 1st and amazing experience at SNG Automotive. Thank you.

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Thibault, Mazda E Series

SVM Automotive Mobile

airport_shuttle Mobile Mechanic

star star star star star

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star star star star star

"Top bloke"

Sharon, Peugeot 308 CC

Prestock Motors Pty Ltd Australian LPG Service

BRUNSWICK
star star star star star_half

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star star star star star

Sam (the mechanic) was very helpful and informative by explaining the issues wit...

Sam (the mechanic) was very helpful and informative by explaining the issues with my car and what I should look out for in future. Definitely will go back to them for my next service!

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James, TOYOTA RAV4

All Tune Motors Service Centre Pty Ltd

PRESTON
star star star star star_half

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star star star star star

Christian was helpful, thorough and all in all great mechanic to deal with. Will...

Christian was helpful, thorough and all in all great mechanic to deal with. Will be going back for sure!

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Skye, Kia K2900

Tyreforce

CAMPBELLFIELD
star star star star star_half

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star star star star star_border

Good service, rang me within 3 hours to say it was ready for collection. Would c...

Good service, rang me within 3 hours to say it was ready for collection. Would come again.

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Erin, Kia Rio

Marsh Mechanics

MADDINGLEY
star star star star star_half

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star star star star star

"Great friendly service"

Col, Audi A4

Tyre Spot

LYNBROOK
star star star star star_half

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star star star star star

Very good service and did extra service without charge. I also had a discount on...

Very good service and did extra service without charge. I also had a discount on my brake pads which was great. Clean the engine and tyres which was another bonus. They had just open for 2 months and are trying to gain customers. Keep up the good work and I'll be back for sure and will definitely recommend my friends to go there.

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Chuong, Holden Barina

Grease Monkey Autowerx Kumho Tyre

MOORABBIN
star star star star star_half

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star star star star star_border

Friendly staff. They make you feel welcome & explain everything they are going t...

Friendly staff. They make you feel welcome & explain everything they are going to do. The work on the car was done efficiently & on time. I've been in Melbourne for 9 months & I have found the mechanics I want to work on my car.

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John, Holden Astra

Rapid Tune Lilydale

LILYDALE
star star star star star_border

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star star star star star

Workshop & front office very clean & tidy. Friendly helpful service face to face...

Workshop & front office very clean & tidy. Friendly helpful service face to face. Great price & lovely to have my car washed too. Highly recommend.

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Steph, Toyota Kluger

Goodyear Autocare Boronia

BORONIA
star star star star star

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star star star star star

"Great service and I felt confident that my car was in good hands"

anne, Ford Focus

Autotest Service Centre

ELTHAM
star star star star star

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star star star star star

"Great service, kept me up to date with calls so there were no surprises."

Chris, Jeep Cherokee

Jax Tyres Caulfield

CAULFIELD SOUTH
star star star star star

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star star star star star

Entire process was seamlessly done, booking an appointment and the mechanic was ...

Entire process was seamlessly done, booking an appointment and the mechanic was excellent

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Satya, Volkswagen Passat

Call A Mechanic

airport_shuttle Mobile Mechanic

star star star star star

LATEST REVIEW

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star star star star star

Very meticulous and efficient in the work performed extremely knowledgeable and ...

Very meticulous and efficient in the work performed extremely knowledgeable and friendly, cares about my passion for cars and taught me little bits about engine care that I had no idea about would most certainly be a using his services again

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Jack, Holden Commodore

Bridgestone Select Oakleigh

OAKLEIGH
star star star star star_border

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star star star star star

"Very good job . The clutch behaves as new! Well done!"

Petyo, Volkswagen Polo

Tyreright Hastings

HASTINGS
star star star star star_border

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star star star star_border star_border

I drive a new vw it's serviced every 15 thousand km the next service should be 6...

I drive a new vw it's serviced every 15 thousand km the next service should be 60 thousand and not 55. So much for keeping the books up to date on my new car?.

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Andrew, Volkswagen Tiguan

M.S. One Stop Automotive

BENTLEIGH EAST
star star star star star

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star star star star star

"Clear explanation, friendly stuff."

Siyin, Toyota Aurion

Westmeadows Service Centre

WESTMEADOWS
star star star star star

LATEST REVIEW

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star star star star star

Westmeadows Service Centre is the best place for your car. Great customer servic...

Westmeadows Service Centre is the best place for your car. Great customer service. No wating and the mechanics are always happy to help. No matter how busy they are, they always keep smiling! Thank you to all the professional mechanics for their services for many years. 😀

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Mina, Holden Barina

Repair Right Auto Mechanics

LAVERTON NORTH
star star star star star

LATEST REVIEW

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star star star star star

Was well informed of the the work undertaken and any possible issues for future ...

Was well informed of the the work undertaken and any possible issues for future reference. Happy to go back

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Daniel, Holden Cruze

Garage Apex

EPPING
star star star star star

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star star star star star

"My experience was great....Ken was very informative and great mechanic"

Shirshik, Holden Jackaroo

Express Auto and Mechanical Service Centre

LAVERTON
star star star star star

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star star star star star

Mechanic was professional and kept to time lines. His work was of a very good st...

Mechanic was professional and kept to time lines. His work was of a very good standard and clearly explained the work he had done.

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Shoana, Mazda 3

Gregs Auto Care & Batteries

LANGWARRIN SOUTH
star star star star star

LATEST REVIEW

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star star star star star

Was a little concerned with the time spent to complete service, but when I arriv...

Was a little concerned with the time spent to complete service, but when I arrived to pick up a sparkling clean car, and realized the time was spent on my vehicle by a mechanic who takes pride in his work , I was totally blown away .Old school service not common any more Thanks Greg, son in laws car booked in next week .

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Gary, Jeep Grand Cherokee

Kings Autocare Pty Ltd

COOLAROO
star star star star star

LATEST REVIEW

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star star star star star

"Good service...friendly."

Adam, Toyota Camry

Best Way Mechanical and Tyre Repairs

SUNSHINE
star star star star star

LATEST REVIEW

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star star star star star

The service team were great. They provided a prompt service and my car ran smoot...

The service team were great. They provided a prompt service and my car ran smoothly after it. I will definitely get my car serviced at Best Way again. Thanks guys!! Nick

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Nick, Ford Focus

The Tyre Factory Ferntree Gully

FERNTREE GULLY
star star star star star

LATEST REVIEW

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star star star star star

Loved my experience with The Tyre Factory. Great guys, excellent and punctual se...

Loved my experience with The Tyre Factory. Great guys, excellent and punctual service plus a free loan car without any hassles. Everything was completed as expected with no surprises. Value was outstanding. Will be going back for my next service without a doubt.

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Michael, Holden Cruze

One Stop Tyres

BRIAR HILL
star star star star star

LATEST REVIEW

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star star star star star

"Car's going great!"

Tim, Peugeot 307

AllCars Cranbourne West

CRANBOURNE WEST
star star star star star

LATEST REVIEW

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star star star star star

"Good work. Friendly."

Neil, Holden Commodore

Glory Automotive

OAKLEIGH
star star star star star_border

LATEST REVIEW

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star star star star star_border

Seem to be well organised. They stuck to the time stated. We’ll see how the car ...

Seem to be well organised. They stuck to the time stated. We’ll see how the car goes over the next few months. Running well at the moment

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John, Toyota Corolla

Ambrose Motors

CLAYTON SOUTH
star star star star star_border

LATEST REVIEW

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star star star star star_border

I needed someplace to get my car serviced before the Xmas break with a decent pr...

I needed someplace to get my car serviced before the Xmas break with a decent price and got to say I got away with it! Thanks

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Ben, Holden Astra

Bridgestone Select Cranbourne

CRANBOURNE
star star star star_border star_border

LATEST REVIEW

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star star star star_border star_border

"Didnt see much difference..."

Ethan, Toyota Corolla

Book trusted and local mechanics with AutoGuru.

Looking to get your car serviced on a Saturday? AutoGuru has mechanics in your area that are open. You can compare and book mechanics online in an instant. We allow you to pay upfront via credit card, PayPal, interest-free with ZipPay or pay on pickup. Booking your service has never been easier!

Once you've put in all the important details, we'll populate competitive quotes from the 225 mechanics who are open on a Saturday in Melbourne. You can sort by price, nearest to you or highest rated. Once you've found the best mechanic for you, all you have to do is book online! You can pay via credit card or Paypal as well as interest-free payments via ZipPay! You can also pay on pick up. Too easy!

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