Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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ABS Collingwood

ABBOTSFORD
star star star star star_half

LATEST REVIEW

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"Great service on my Alfa! Will be back"

Bruce, Alfa Romeo Giulietta

Midas South Melbourne

SOUTH MELBOURNE
star star star star star_half

LATEST REVIEW

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star star star star star

The team were very easy to deal with and explained all items clearly. No surpris...

The team were very easy to deal with and explained all items clearly. No surprises. Happy to return again.

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Kyle, MAZDA Mazda6

Karworx Vehicle Service Centre Collingwood

COLLINGWOOD
star star star star_half star_border

LATEST REVIEW

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star star star star star

I was really impressed with the team at Karworx. From drop off until pick up, th...

I was really impressed with the team at Karworx. From drop off until pick up, they undertook everything my car required and more.

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Scott, Jaguar X-Type

ABS South Melbourne

SOUTH MELBOURNE
star star star star star

LATEST REVIEW

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This was a trouble free and rewarding experience. I will be back. Trust me you w...

This was a trouble free and rewarding experience. I will be back. Trust me you will be happy with this guy

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Sue, Audi A4

Malvern Auto Services. Bosch Car Service.

MALVERN
star star star star star

LATEST REVIEW

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I asked for the air filter to be changed, however the service was limited to "in...

I asked for the air filter to be changed, however the service was limited to "inspect air filter". I will now need to have the air filter changed separately.

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Alexander, SUBARU FORESTER

Recently requested quotes for Burnley mechanics

Average quote price in Melbourne

$451.47

Toyota Yaris

TASKS QUOTED

Basic Service

$195.59

Volvo XC90

TASKS QUOTED

Logbook Service - 120000 kms / 96 months

$518.96

Volvo XC90

TASKS QUOTED

Basic Service

$294.64

Nissan Pulsar

TASKS QUOTED

Basic Service

$181.42

Nissan Pulsar

TASKS QUOTED

Front wheel alignment

$85.00

Toyota Hiace

TASKS QUOTED

Logbook Service - 320000 kms / 192 months , Clutch Replacement , Front brake pad and rotor replacement , Tyre Rotation Service , Brake System Flush and Front wheel alignment

$2,420.87

BMW 1 Series

TASKS QUOTED

Logbook Service - Condition Based Service

$529.21

Volkswagen Passat

TASKS QUOTED

Logbook Service - 135000 kms / 108 months

$367.14

BMW 3 Series

TASKS QUOTED

Logbook Service - Condition Based Service

$602.80

Holden Colorado

TASKS QUOTED

Logbook Service - 90000 kms / 54 months

$606.93

Nissan Pulsar

TASKS QUOTED

$30.00

Holden Barina

TASKS QUOTED

Basic Service

$99.00

Toyota Hiace

TASKS QUOTED

Basic Service

$169.00

Honda Jazz

TASKS QUOTED

Basic Service

$179.13

No deposit & interest free

BOOK NOW, PAY LATER

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1. Good customer care and service on the day of servicing 2. However for any extra repairs don't forget to shop around for a quote. You will get a better deal. Minus 1 star for it 3. After servicing support was a mixed bag. Minus 1 star for it. I had a follow-up query about my car a few days after the servicing. The guy on the phone got a bit aggressive in his tone and started asking questions which were irrelevant like what was the name of the last person from Cox I spoke with and why I have reported the issue after few days and not immediately ( as if I have to verify everything in a car in a few seconds they gave me after handing over my keys). He said that the issue maybe a serious problem with the car. Anyways I brought the car in the next day and it was just a simple fix that took couple of mins without any labour or cost. Just needed someone who knew about cars. In short you need people on the phone who either know about the cars and are atleast courteous.

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David, Volkswagen Tiguan

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Keith, Mitsubishi Pajero

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"Excellent service"

Helen, TOYOTA YARIS

Ultra Tune North Melbourne

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Midas Service Centre Brighton

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"Friendly staff, reasonably priced and fast service."

Christie, Audi A3/A3 Sportback

Superior Tyres

KENSINGTON
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"No problem with my appointment. Friendly staff, job was done quickly."

Louis, Mazda 3

ABS Brunswick

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"Good service"

Ash, Hyundai iLoad/iMax

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THORNBURY
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John, Toyota Corolla

* Minimum service amounts apply

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"Michael was very accommodating, will recommend to others."

George, MAZDA CX7

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Book trusted and local mechanics with AutoGuru.

You’ll always find the right Burnley mechanics & car services here at AutoGuru! Just fill in our ‘Instant Quotes’ form, browse the quotes from the Melbourne mechanics closest to you and book in. All the quotes are fixed, so you’ll always know ahead of time how much you’ll pay.

By using AutoGuru, you’ll be able to view fixed price quotes from mechanics in Burnley and other nearby Melbourne suburbs. Instant online quotes mean you can compare costs for labour and parts and book online straight away!

We source services for Audi's, Holden's, Suzuki's and more, whatever vehicle you drive, we’ve got a mechanic in Burnley who can service it for you. From simple safety checks to milestone services, we can help you out. Settle on price up front, and book it in.

Do you lead a busy lifestyle? Whether it be kids, work, activities or sport it seems our lives as getting busier and busier. Easily and conveniently keep on top of your car maintenance and repairs with a mobile mechanic in Burnley.

Really wanted to go to that Saturday BBQ but need to service your car? We've got you sorted. Book trusted local mechanics in Burnley that are open on Saturday and also offer a loan car and a drop off service! Don't let the boring adult stuff get in the way of your weekend. Get instant quotes on AutoGuru and we can help you save money and let you get back to the things you really enjoy!

Questions? Speak with a Service Advisor
1300 655 661