Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Best mechanics in Altona Gate open Saturday

MKT Automotive

ALTONA NORTH
star star star star star

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star star star star star

Michael is a great mechanic and really friendly. We will not be going anywhere e...

Michael is a great mechanic and really friendly. We will not be going anywhere else to get our car serviced!

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Mark, Mitsubishi Colt

Repair Right Auto Mechanics

LAVERTON NORTH
star star star star star

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star star star star star

Was well informed of the the work undertaken and any possible issues for future ...

Was well informed of the the work undertaken and any possible issues for future reference. Happy to go back

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Daniel, Holden Cruze

Protune Automotive

LAVERTON NORTH
star star star star star

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"Great service, quick and easy. Friendly mechanic"

Jesse, Ford Focus

Autotech Service Centre

SUNSHINE WEST
star star star star star

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star star star star star

"Not really a waiting room provided, no bathrooms or tea/cofee"

Sally, MITSUBISHI OUTLANDER

Best Way Mechanical and Tyre Repairs

SUNSHINE
star star star star star

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star star star star star

The service team were great. They provided a prompt service and my car ran smoot...

The service team were great. They provided a prompt service and my car ran smoothly after it. I will definitely get my car serviced at Best Way again. Thanks guys!! Nick

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Nick, Ford Focus

Recently requested quotes for Altona Gate mechanics

Average quote price in Melbourne

$451.47

Hyundai Getz

TASKS QUOTED

Basic Service

$165.40

Honda Civic

TASKS QUOTED

Logbook Service - 160000 kms / 96 months

$600.37

No deposit & interest free

BOOK NOW, PAY LATER

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Lisa, Nissan X-Trail

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"Moe the owner was fantastic knew what he was doing and customer focused"

Harold, Holden Captiva

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Awesome service, took it in at 9am and it was finished at 11.15am... will go bac...

Awesome service, took it in at 9am and it was finished at 11.15am... will go back again

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Jamie, Hyundai Getz

Euro Auto Care

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"Honestly the best bloke to work on a car, attention to detail, honest guy."

Jonathan, Volkswagen Golf

Star Auto Group Pty Ltd

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Very honest & reliable professional service for my Jeep. Recommend for anyone to...

Very honest & reliable professional service for my Jeep. Recommend for anyone to try them.

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Rasen, Jeep Compass

Midas Caroline Springs

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They did not rotate tyres and the sales man said they did that but they did not....

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Wael, Mazda 3

Velocity Tyre & Auto

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We weren't charged extra for looking into a screeching noise coming from the dri...

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Jamie, Mazda CX-5

Fix All Automotive

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Prompt service.Very thorough.Lets you know of anything that needs doing ie Batte...

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Daisy, Mazda 2

Ultra Tune North Melbourne

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"Open, honest and reliable."

Penelope, Toyota Corolla

Midas Hoppers Crossing

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"works well good people good work just for regas too expensive they charged $240"

Thaya, Toyota Corolla

Goodyear Autocare Essendon

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Service was quick, called b4 any work was done then also called once the service...

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Duncan, JEEP PATRIOT

Midas South Melbourne

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"Chris is a genuine mechanic. Good work Chris"

Moni, Toyota Corolla

Custom Body & Automotive Mobile Division

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Matt, Nissan Pulsar

Midas Essendon

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Had a virgin velocity point offer that wasn't honoured. No points. Also telling ...

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Narak, Toyota Corolla

Car Servicing & You Keilor Park

KEILOR PARK
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Michelle, Holden Captiva

Karworx Vehicle Service Centre Essendon

ESSENDON
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Professional and friendly staffs. Good workmanship at a cheap price. Recommended...

Professional and friendly staffs. Good workmanship at a cheap price. Recommended.

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Jong, Nissan Dualis/Dualis+2

Midas Werribee Plaza

WERRIBEE
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Car needed service... car got serviced in a timely manner Price is good, way le...

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Brendan, Holden Commodore

Goodyear Autocare Airport West

AIRPORT WEST
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Took my car in for a much needed service.. Chris was fantastic and looked after ...

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Troy, Holden Berlina

Prestock Motors Pty Ltd Australian LPG Service

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Sam (the mechanic) was very helpful and informative by explaining the issues wit...

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James, TOYOTA RAV4

Moving Motors Pty Ltd

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"Ninos was very helpful. Thx for the service"

Glen, Audi A3/A3 Sportback

Fred's Auto Mechanic Repairs

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June, Hyundai Accent

Australian Mobile Mechanics

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Jamie is a fantastic, polite mechanic with lots of experience. He described in ...

Jamie is a fantastic, polite mechanic with lots of experience. He described in detail my car issues and how to fix it. Definitely recommended !!

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Iker, BMW 1 Series

Safe Lube Mobile Mechanics

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Chris was very prompt and he knows what he’s doing. Managed to quickly find the problem with my car and did a quick service!

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Diana, Jeep Grand Cherokee

SVM Automotive Mobile

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"Top bloke"

Sharon, Peugeot 308 CC

Acetune Mobile Mechanics

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"Very friendly helpful and efficient mechanic a credit to your company!"

Gordon, Volkswagen Golf

Exceltune

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Great knowledge and able to relay in simple language what has to be done. Any me...

Great knowledge and able to relay in simple language what has to be done. Any mechanic who suggests to leave the car for an extra day must be in love with the job.

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Glenn, HOLDEN CALAIS

Highpoint Automotive Repairs

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"Excellent service will be returning in the future."

Kristy, Subaru Impreza

Tyrepower Werribee

HOPPERS CROSSING
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"Good service. Very helpful."

Dawn, Holden Barina

Trade Workshop

PORT MELBOURNE
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"Professional quality work...highly recommend"

Justine, Alfa Romeo Giulietta

Superior Tyres

KENSINGTON
star star star star star

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star star star star star

Friendly staff kept in touch throughout the day, informed me of cost before star...

Friendly staff kept in touch throughout the day, informed me of cost before starting any work and had my car ready at the expected time. Happy with service and convenient location, will use again.

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Sarah, MAZDA 3

Tyrepower & Repco Service Centre Port Melbourne

PORT MELBOURNE
star star star star star

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I received excellent service. The mechanic was friendly and courteous. Told me u...

I received excellent service. The mechanic was friendly and courteous. Told me upfront exactly what needed to be done and how much it would cost. Prices were very reasonable and the service was performed well. I'm extremely happy with the service and I will definitely be back.

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Ian, Toyota Yaris

Cox Auto Service Centre

SOUTH MELBOURNE
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"The crew at Cox Auto were really professional and prompt with the service."

Scott, Mazda 3

Melbourne North Service Centre

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Very informative, friendly, helpful. The car was serviced well and in a timely ...

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Buddhi, Subaru Liberty

ABS South Melbourne

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Terrific. Very happy with detailed attention to logbook service. Efficient and ...

Terrific. Very happy with detailed attention to logbook service. Efficient and excellent

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Jenny, Mazda 2

Hutchins MobilTech

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Mechanic arrived on time in the morning and took about 1.5 hours for a basic ser...

Mechanic arrived on time in the morning and took about 1.5 hours for a basic service. Was very professional, let me know that how much I had left on the brakes and wheels and assured me they would be fine until it was time for the next service. Would definitely recommend them as it was a great price and very convenient with them coming to me.

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Alan, TOYOTA COROLLA

Seal Motors

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Not a Melbournite.... staying down here for family reasons.... car overdue for a service. Paul provided excellent service and showed great, old fashioned courtesy. Couldn't be happier! Will definitely come back again for future services. Great customer service and follow up. Thank you. Lois

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Lois, Audi Q5

All Care Automotive

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The service at All Care Automotive was no fuss. The report back was clear, thoro...

The service at All Care Automotive was no fuss. The report back was clear, thorough and Jean took time to take me through each item to understand the next steps in order of urgency, even though they were closing up. Car runs so much better.

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Sara, Volkswagen Golf

Car Club Mobile Mechanic

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Very smooth. Very convenient. I was able to get the car serviced without leaving...

Very smooth. Very convenient. I was able to get the car serviced without leaving my office.

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Mark, MITSUBISHI OUTLANDER

Auto Wizard Automotive

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Excellent service, punctual and explained everything to me about what was wrong ...

Excellent service, punctual and explained everything to me about what was wrong with the car, very experienced mechanic and would highly recommend him. Definitely use this service again

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Darrell, Mazda 626

Book trusted and local mechanics with AutoGuru.

With AutoGuru, you can search, compare and book mechanics all in one place online. We have mechanics who are open on Saturday's, just to make your life that little bit easier.

So we can provide you with accurate quotes, let us know your details and we'll populate competitive quotes from mechanics who are open on a Saturday in your area. You can then book and pay online. All you have to do is turn up on the day you nominated then its happy days!

Not only do we have trusted mechanics open on a Saturday in your area, they also have amazing reviews from real customers! You know you're getting the best of the best when booking with AutoGuru.

Questions? Speak with a Service Advisor
1300 655 661