Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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MRT Automotive

MOAMA
star star star star star

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A major service dealt with efficiently and promptly. Price MUCH LESS than car ...

A major service dealt with efficiently and promptly. Price MUCH LESS than car dealership.

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Trevor, Volkswagen Polo

Echuca Performance

ECHUCA CBD
star star star star star_border

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"Great to have pick up service. Very reasonable rates."

Heather, Toyota Corolla

Bendigo Complete Auto Care

IRONBARK
star star star star star_half

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star star star star star

"Honest ,prompt service awesome team of mechanics wouldn't go anywhere else"

Jai, Nissan Navara/Pick-up

King Bear Auto

EAST BENDIGO
star star star star star_half

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star star star star star

It was great! Friendly, did what they said they would do and my car was finished...

It was great! Friendly, did what they said they would do and my car was finished at the time I requested. This is the first place that has taken the time to explain everything to me about the work they have done and future work that will be required. Will definitely go back 👌

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Sally, BMW 3 Series

Charge Less Autos

KANGAROO FLAT
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"Excellent customer service.... Very happy 10/10"

Carly, Honda Civic

No deposit & interest free

BOOK NOW, PAY LATER

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Bravo Race Engineering

MILDURA
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"Great job and advice from Tony. Car running great."

Graham, BMW 3 Series

ABS Shepparton

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It was okay. It wasn’t bad or anything, they couldn’t get to one of the filters,...

It was okay. It wasn’t bad or anything, they couldn’t get to one of the filters, but didn’t charge me for it.

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Peta, Ford Fiesta

Natrad Ballarat

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"All good Jack was great as usual"

Wayne, BMW 5 Series

Edan Cassell Edge Automotive

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Very happy with the team at EDGE AUTOMOTIVE. The service was done fast and at ve...

Very happy with the team at EDGE AUTOMOTIVE. The service was done fast and at very good rate. Gave me a lift to my workplace and offered to also pick me up once the car was ready.

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Luc, Toyota Corolla

Midas Sunbury

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They are always understanding, as due to overdue service , but they understand a...

They are always understanding, as due to overdue service , but they understand and don't hassle you if you can't make it. I did make it this time round as I had the money which is a bonus, and they were great. Great pleasure to do business with them, thank you once again for understanding.

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Sandra, FORD FOCUS

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"Great friendly service"

Col, Audi A4

Ultra Tune Melton

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"They were very helpful explained everything really well"

Pam, Mazda 2

Goodyear Autocare WaterGardens

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Fairly good service. Had to call back as invoice was not emailed as promised and...

Fairly good service. Had to call back as invoice was not emailed as promised and address was written incorrectly

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Abraham, Nissan Pulsar

* Minimum service amounts apply

Satguru Motors

CAMPBELLFIELD
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Great car and customer service. The mechanic was really explanatory and friendly...

Great car and customer service. The mechanic was really explanatory and friendly. Great, highly recommended.

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Sam, HONDA CR-V

Tyreforce

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Good service, rang me within 3 hours to say it was ready for collection. Would c...

Good service, rang me within 3 hours to say it was ready for collection. Would come again.

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Erin, Kia Rio

Westmeadows Service Centre

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Westmeadows Service Centre is the best place for your car. Great customer servic...

Westmeadows Service Centre is the best place for your car. Great customer service. No wating and the mechanics are always happy to help. No matter how busy they are, they always keep smiling! Thank you to all the professional mechanics for their services for many years. 😀

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Mina, Holden Barina

Kings Autocare Pty Ltd

COOLAROO
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"Good service...friendly."

Adam, Toyota Camry

Garage Full Throttle

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"Sammy is very helpful and easy to deal with. Highly recommended 5 stars"

Zaheer, Honda Accord Euro

Moving Motors Pty Ltd

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"Ninos was very helpful. Thx for the service"

Glen, Audi A3/A3 Sportback

Fix All Automotive

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Prompt service. Friendly and lets you know of any issues for the following servi...

Prompt service. Friendly and lets you know of any issues for the following service. Will use again.

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Daisy, Toyota Echo

Velocity Tyre & Auto

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"The guys there were very friendly. And the work performed was as described."

Daniel, Volkswagen Polo

Anands Autos

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"Amazing work."

Roshan, Toyota Yaris

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Midas Caroline Springs

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They didn't include everything listed in the service book and listed on the webs...

They didn't include everything listed in the service book and listed on the website for a standard service such as checking breaks and rotating my tires not sure the reason why so I will give them a call tomorrow.

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Krista, Mazda 3

Car Servicing & You Keilor Park

KEILOR PARK
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My car had a major issue that was very expensive and a big job but the guys kept...

My car had a major issue that was very expensive and a big job but the guys kept me up to date all the way through and when it took longer than expected they organised a car for a few days. Extremely happy

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Michelle, Holden Captiva

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"My experience was great....Ken was very informative and great mechanic"

Shirshik, Holden Jackaroo

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"Thanks guys :) really happy "

Nicolle, MITSUBISHI LANCER

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Very good, customer service was really helpful identifying overall condition of ...

Very good, customer service was really helpful identifying overall condition of the car

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Trama, Peugeot 207 CC

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"Good customer service and job well done."

Manish, Mitsubishi Lancer

SVM Automotive

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Steve was amazing came on time and gave me advise on how to keep my car maintain...

Steve was amazing came on time and gave me advise on how to keep my car maintained. I will be defiantly be using Steve again.

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Paul, Mitsubishi Triton

Rapid Tune Epping

EPPING
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Customer service was fantastic and the way the worked out a plan to squeeze me i...

Customer service was fantastic and the way the worked out a plan to squeeze me in at such a busy time of year was greatly appreciated. Will definitely be my mechanic of choice in the future.

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Joel, Jeep Wrangler

Seal Motors

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Not a Melbournite.... staying down here for family reasons.... car overdue for a...

Not a Melbournite.... staying down here for family reasons.... car overdue for a service. Paul provided excellent service and showed great, old fashioned courtesy. Couldn't be happier! Will definitely come back again for future services. Great customer service and follow up. Thank you. Lois

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Lois, Audi Q5

Star Auto Group Pty Ltd

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The guys were very efficient and performed the service in a expediant manner eve...

The guys were very efficient and performed the service in a expediant manner even though they were very busy

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Dave, Toyota Camry

Midas Sunshine

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What I paid I for, I got. My mate recommended this to me, and this is the first ...

What I paid I for, I got. My mate recommended this to me, and this is the first time I tried it, and I think it's worth it.

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You guys provide professional service. I am thankful for your right advice for m...

You guys provide professional service. I am thankful for your right advice for my car . Easy to get appointment and job well done. I am suggesting your services to my mates. Cheers !

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Whilst the service itself was completed satisfactorily I was left somewhat disap...

Whilst the service itself was completed satisfactorily I was left somewhat disappointed with the duty of care taken with various aspects of how my car was treated. Eg. Complimentary car wash aspect and log book not stamped. In spite of this the crew seemed pleasant.

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Giancarlo, Audi A5 Coupe

Midas Essendon

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I had one of those non-specific intermittent error messages occur with my Europe...

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Michael, Peugeot 407

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Friendly and excellent service. I would certainly go back and happy to recommend...

Friendly and excellent service. I would certainly go back and happy to recommend to my friends

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karen, Volkswagen Golf V

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"The Corner Garage was great to deal with."

David, Audi A4

Autolube

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Acetune Mobile Mechanics

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Customer service was great right from the start and they went out of their way t...

Customer service was great right from the start and they went out of their way to fit me in. Alan was fantastic in servicing the car and the repairs the car needed were reasonably priced.

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Michelle, Kia Grand Carnival

Safe Lube Mobile Mechanics

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Chris from Safe Lube was on time and did everything he needed to quickly so that...

Chris from Safe Lube was on time and did everything he needed to quickly so that I could get out and do my work! Fast, convenient and easy!

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Diana, Jeep Grand Cherokee

Hutchins MobilTech

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"Fantastic car service and customer service. 100% recommend. Also best price!"

Quang Minh, NISSAN X-TRAIL

Car Club Mobile Mechanic

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Excellent service, did a thorough job went threw everything in my car, will be ...

Excellent service, did a thorough job went threw everything in my car, will be definitely recommending the mobile mechanic and I will be using the them to service my husbands car.

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Irene, VOLKSWAGEN TIGUAN

SVM Automotive Mobile

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"Top bloke"

Sharon, Peugeot 308 CC

Custom Body & Automotive Mobile Division

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Such an easy way to book a service! I had lots of problems with fairly new 2014 ...

Such an easy way to book a service! I had lots of problems with fairly new 2014 Jeep. The problems only started after I kept returning to the dealership for service. Turns out the mechanics here figured out the reason and fixed it on the spot. Paid a fraction of the cost the dealership charged and caused more damage than good. I love that they actually come to your home to do everything.

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Stephanie, Jeep Patriot

Book trusted and local mechanics with AutoGuru.

It can be a daunting task to find the best mechanic quotes in your area of Loddon Mallee. Who has the time these days? Thankfully, AutoGuru can help you, by sourcing the most reliable Goschen mechanics & car services in a few easy steps. All our mechanics offer fixed price quotes, so it couldn’t be easier.

Forget nasty surprises with hidden costs, compare and book Loddon Mallee’s best mechanics for your car service in one place. We find top rated mechanics in the Goschen area so you can compare options for the same scheduled service tasks. The only variables are cost of parts and labour from mechanic to mechanic.

Regardless of whether you require a milestone logbook service, a 10,000 km safety service or something else, you’ll find the best Goschen mechanic for the best price here at AutoGuru. All our quotes are fixed and you can book online. All makes and models welcome!

Don't forget you can also compare and book local mobile mechanics in Goschen through AutoGuru! Whether you need a standard oil chance, 90,000km logbook service, timing belt replacement or a roadworthy certificate, mobile mechanics in Goschen have the tools to do the job.

Had another crazy week and forgot to organise the car service? We know plenty of trusted mechanics open on Saturday in Goschen. You can search instant quotes and book your car service or repair within minutes!

Questions? Speak with a Service Advisor
1300 655 661