Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Charge Less Autos

KANGAROO FLAT
star star star star star

LATEST REVIEW

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star star star star star

Excellent service. Explained everything to me clearly with a friendly manner. Gr...

Excellent service. Explained everything to me clearly with a friendly manner. Great price. Will definitely be going back there!

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Kay, Holden Cruze

Bendigo Complete Auto Care

IRONBARK
star star star star star_half

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star star star star star

"very courteous,prompt service"

Colleen, Holden Commodore

King Bear Auto

EAST BENDIGO
star star star star star_half

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star star star star star

"Work finished promptly and professionally."

Gayle, Hyundai Accent/Excel

Natrad Ballarat

WENDOUREE
star star star star star_half

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star star star star star

Dropped me home when I took the car in, done in a few hours. Broke down all the ...

Dropped me home when I took the car in, done in a few hours. Broke down all the work for me to check out and had a list of things to keep an eye on etc.

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Mykel, Holden Calais

Edan Cassell Edge Automotive

WENDOUREE
star star star star star

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Lovely people, great service!!!!! Friendly receptionist and a quick and easy se...

Lovely people, great service!!!!! Friendly receptionist and a quick and easy service!

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Brooke, Mercedes-Benz B-Class

Midas Auto Service Centre Ballarat

DELACOMBE
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star star star star star

Service carried out was excellent and I was advised promptly if additional works...

Service carried out was excellent and I was advised promptly if additional works were required on the vehicle. They also took the initiative and attended to a number of other items which were required.

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Kevyn, Land Rover Discovery 3

No deposit & interest free

BOOK NOW, PAY LATER

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Echuca Performance

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"Great to have pick up service. Very reasonable rates."

Heather, Toyota Corolla

MRT Automotive

MOAMA
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A major service dealt with efficiently and promptly. Price MUCH LESS than car ...

A major service dealt with efficiently and promptly. Price MUCH LESS than car dealership.

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Marsh Mechanics

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"Great friendly service"

Col, Audi A4

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"Good didn't get drop off as shortage of staff."

Jasmina, Toyota Camry

Ultra Tune Melton

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"Best mechanic ever in my life"

Sean, Fiat 500/500C

Goodyear Autocare WaterGardens

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Fairly good service. Had to call back as invoice was not emailed as promised and...

Fairly good service. Had to call back as invoice was not emailed as promised and address was written incorrectly

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Abraham, Nissan Pulsar

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I found my experience to be seamless and efficient. Fixedprice Car Services org...

I found my experience to be seamless and efficient. Fixedprice Car Services organised everything! Matt from Fix All Auto Mechanics provided a great service and was both courteous and professional. I would use this service again.

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Sofia, Volkswagen Tiguan

Velocity Tyre & Auto

CAROLINE SPRINGS
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The service was excellent and the mechanic was very honest about the details of ...

The service was excellent and the mechanic was very honest about the details of service.

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Ronald, Holden Cruze

* Minimum service amounts apply

Midas Caroline Springs

RAVENHALL
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They did not rotate tyres and the sales man said they did that but they did not....

They did not rotate tyres and the sales man said they did that but they did not. They did not vacuum the car. They did not wash the car. Not happy at all.

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Wael, Mazda 3

Westmeadows Service Centre

WESTMEADOWS
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Westmeadows Service Centre is the best place for your car. Great customer servic...

Westmeadows Service Centre is the best place for your car. Great customer service. No wating and the mechanics are always happy to help. No matter how busy they are, they always keep smiling! Thank you to all the professional mechanics for their services for many years. 😀

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Mina, Holden Barina

Rapid Tune Derrimut

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Great communication. Told me exactly what work needed to be done and was transpa...

Great communication. Told me exactly what work needed to be done and was transparent with the costs. Friendly team at Rapid Tune Derrimut, will be going there again!

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Chris, Ford Falcon

Car Servicing & You Keilor Park

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They were able to lend me a courtesy car which made my day much easier. They also texted me when my car was ready, which was sooner than I expected.

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Eleanor, Mazda 2

Moving Motors Pty Ltd

TULLAMARINE
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Gregor, MAZDA CX7

Star Auto Group Pty Ltd

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Excellent Service. Great price. They seem very trustworthy. I'll definitely ...

Excellent Service. Great price. They seem very trustworthy. I'll definitely be taking my car back here for my next service.

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Debbie, Volkswagen Golf VI Cabrio

* Minimum service amounts apply

Satguru Motors

CAMPBELLFIELD
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Could of not asked for a better place to of gone by far the best customer servic...

Could of not asked for a better place to of gone by far the best customer service and the quality of the workmenship that was provided was excellent will be returning with friends

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corey, Holden Ute

Tyreforce

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Good service, rang me within 3 hours to say it was ready for collection. Would c...

Good service, rang me within 3 hours to say it was ready for collection. Would come again.

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Erin, Kia Rio

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Steven, TOYOTA KLUGER

Kings Autocare Pty Ltd

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"Good service...friendly."

Adam, Toyota Camry

Goodyear Autocare Airport West

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Service was prompt and they phoned me before doing any extra work needed. When i...

Service was prompt and they phoned me before doing any extra work needed. When i picked up car they advised of est. costs that should be addressed at next service.

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Anne, Subaru Impreza

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Service was completed very thoroughly and a full report was given at the end. Al...

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ben, Toyota Landcruiser Prado

Fred's Auto Mechanic Repairs

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Fred’s auto was a great and seamless experience. I definitely appreciated the fr...

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Arbi, Jeep Patriot

Seal Motors

AIRPORT WEST
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Not a Melbournite.... staying down here for family reasons.... car overdue for a...

Not a Melbournite.... staying down here for family reasons.... car overdue for a service. Paul provided excellent service and showed great, old fashioned courtesy. Couldn't be happier! Will definitely come back again for future services. Great customer service and follow up. Thank you. Lois

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Lois, Audi Q5

Midas Hoppers Crossing

HOPPERS CROSSING
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The staff were very nice and quick. They offered saturday services which made it...

The staff were very nice and quick. They offered saturday services which made it easy as i work Monday to Friday.

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Matthew, Holden Sportwagon

Goodyear Autocare Glenroy

GLENROY
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"Good customer service and job well done."

Manish, Mitsubishi Lancer

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"Sammy is very helpful and easy to deal with. Highly recommended 5 stars"

Zaheer, Honda Accord Euro

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Izet, Honda Accord

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Upendra, Nissan X-Trail

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Great knowledge and able to relay in simple language what has to be done. Any mechanic who suggests to leave the car for an extra day must be in love with the job.

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Glenn, HOLDEN CALAIS

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THE BEST MECHANIC IN THE WEST! You will be IMPRESSED! I was originally booked ...

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Luisa, Toyota Echo

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"Good service and done on time very happy......would recommend this service☺"

Joanne, Mazda 3

Autotech Service Centre

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Autotech are a family owned and run business. The customer service was wonderful...

Autotech are a family owned and run business. The customer service was wonderful, they are very professional and ethical. My car is now running like a dream. I would highly reccommend them. They checked in with me before doing any work, providing quotes and seeking approval each step of the way. My car will now only be serviced at Autotech, it's great to find honest mechanics I can trust.

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Taryn, Mazda 121 Metro

Protune Automotive

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"Friendly and excellent service from Andrew"

Nick, Mazda CX-5

Best Way Mechanical and Tyre Repairs

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The service team were great. They provided a prompt service and my car ran smoot...

The service team were great. They provided a prompt service and my car ran smoothly after it. I will definitely get my car serviced at Best Way again. Thanks guys!! Nick

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Nick, Ford Focus

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Was well informed of the the work undertaken and any possible issues for future ...

Was well informed of the the work undertaken and any possible issues for future reference. Happy to go back

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Daniel, Holden Cruze

Midas Essendon

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Narak, Toyota Corolla

Autolube

airport_shuttle Mobile Mechanic

star star star star star

Acetune Mobile Mechanics

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Customer service was great right from the start and they went out of their way t...

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Michelle, Kia Grand Carnival

Custom Body & Automotive Mobile Division

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Mal is knowledgeable and easy to deal with. He gave me honest advice on what I s...

Mal is knowledgeable and easy to deal with. He gave me honest advice on what I should consider repair and the alternatives knowing the parts and repairs could be expensive. Highly recommend.

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Vincent, Land Rover Freelander 2

Hutchins MobilTech

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Paul was very friendly and professional, will definitely call him for my next se...

Paul was very friendly and professional, will definitely call him for my next service.

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Monica, VOLKSWAGEN TIGUAN

Safe Lube Mobile Mechanics

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So quick and easy. All work done to a high standard, easy pay options. came onsi...

So quick and easy. All work done to a high standard, easy pay options. came onsite at required time and advised of future requirements for next services and potential costs for that. really nice and friendly - would use again.

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sarah, Mazda 3

Car Club Mobile Mechanic

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Very smooth. Very convenient. I was able to get the car serviced without leaving...

Very smooth. Very convenient. I was able to get the car serviced without leaving my office.

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Mark, MITSUBISHI OUTLANDER

Book trusted and local mechanics with AutoGuru.

Booking your next car service? Compare the top rated mechanics in your area of Loddon Mallee in one place. We combine the best mechanics in Emu and surrounding suburbs offering the service options you need. Prices are set up front, so there are no nasty surprises. Book online now, or call 1300 655 661.

When you book a service through us, you know exactly what you’re getting and for what price. We show results for mechanics in and around Emu offering the exact scheduled service tasks you need; so all that varies is the parts and labour cost from mechanic to mechanic. Search, book, happy days.

Our trusted mechanics in Emu and the surrounding area service all types of vehicle marks and models. From simple safety services to major logbook checks, compare the market to choose the right service for you and your vehicle.

Don't forget you can also compare and book local mobile mechanics in Emu through AutoGuru! Whether you need a standard oil chance, 90,000km logbook service, timing belt replacement or a roadworthy certificate, mobile mechanics in Emu have the tools to do the job.

Find trusted mechanics that are open on Saturday. Whatever your budget is - we've teamed up with ZipPay to offer you flexible, interest free payments. Don't let life get in the way of your car. book your car service or repair now!

Questions? Speak with a Service Advisor
1300 655 661