Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

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Top Chery mechanics in Loddon Mallee

Echuca Performance

ECHUCA CBD
star star star star star_border

LATEST REVIEW

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star star star star star

The motor mechanic asked if I had any conerns n followed the one. He reported hi...

The motor mechanic asked if I had any conerns n followed the one. He reported his concerns to me for review. Very professional service done according to service guidelines.

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Heather, Toyota Corolla

King Bear Auto

EAST BENDIGO
star star star star star_half

LATEST REVIEW

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star star star star star

Very helpful staff. Excellent customer service in letting you know what their do...

Very helpful staff. Excellent customer service in letting you know what their doing have done etc.

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Barry, Ssangyong Korando

MRT Automotive

MOAMA
star star star star star

LATEST REVIEW

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star star star star star

Great service, friendly and informative. Would recommend to anyone needing a fas...

Great service, friendly and informative. Would recommend to anyone needing a fast, thorough car service.

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Craig, TOYOTA RAV4

Bravo Race Engineering

MILDURA
star star star star star

LATEST REVIEW

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star star star star star

"Great job and advice from Tony. Car running great."

Graham, BMW 3 Series

Other Chery mechanics in Loddon Mallee

Ultra Tune Melton

MELTON
star star star star star

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"Very friendly and professional, and also provide great advice and affordable"

Wallace Tai, Mercedes-Benz E-Class

Midas Sunbury

SUNBURY
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star star star star_border star_border

"Not bad"

Leila, Mazda 3

Charge Less Autos

KANGAROO FLAT
star star star star star

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"great service, very quick and reliable and no hassles will return again"

Tyler, Ford Falcon

Bendigo Complete Auto Care

IRONBARK
star star star star star_half

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star star star star star

"Honest ,prompt service awesome team of mechanics wouldn't go anywhere else"

Jai, Nissan Navara/Pick-up

Marsh Mechanics

MADDINGLEY
star star star star star_half

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star star star star star

"Great friendly service"

Col, Audi A4

SVM Automotive

EPPING
star star star star star

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star star star star star_border

"Steve was very friendly and did a very good job on my car."

Suraj, Mazda 3

Tyrepower Werribee

HOPPERS CROSSING
star star star star star

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star star star star star

Good prompt service. Rear brake pads replaced and disc machined as the discs are...

Good prompt service. Rear brake pads replaced and disc machined as the discs are still thick enough. Other workshop wanted to replace the disc without even measuring the thickness.

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Johan, Ssangyong Stavic

Princes Motor Repairs

BRUNSWICK EAST
star star star star star_half

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"Great service and communication"

Kieran, Mazda 3

Goodyear Autocare Essendon

ESSENDON
star star star star star

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star star star star star

Major scheduled service was carried out. Additional repairs were recommended and...

Major scheduled service was carried out. Additional repairs were recommended and carried out. Cost me more that I was hoping due to additional repairs, but my car was brought up to tip-top condition and noticeably drove better.

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Brent, SUBARU OUTBACK

Rapid Tune Epping

EPPING
star star star star star_half

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star star star star star

"Good service all people are very accommodating..good job"

Willie, Honda Civic

Rapid Tune Greensborough

GREENSBOROUGH
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star star star star star

"Good service! Honest people!"

Lee, Toyota Corolla

Karworx Vehicle Service Centre Essendon

ESSENDON
star star star star star_border

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star star star star star

Awesome service, they were real helpful through the whole process and quick as w...

Awesome service, they were real helpful through the whole process and quick as well

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Danny, Holden Barina/Barina Classic

Perfect Auto Service

HOPPERS CROSSING
star star star star star_border

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star star star star star_border

Honest mechanic, very trustworthy. Would defiantly recommend to friends and fami...

Honest mechanic, very trustworthy. Would defiantly recommend to friends and family

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Maryam, Holden Commodore

Ultra Tune Diamond Creek

DIAMOND CREEK
star star star star star

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star star star star star

The service was excellent apart from a sensor in the car that was damaged by Ult...

The service was excellent apart from a sensor in the car that was damaged by Ultra Tune. The sensor was replaced free of charge.

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Petrus, Hyundai ix35

Midas Sunshine

SUNSHINE NORTH
star star star star star_half

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star star star star_border star_border

I thought it was expensive for the work that was done. An oil flush and change r...

I thought it was expensive for the work that was done. An oil flush and change rotate my wheels and 2 parking globes that I had to replace due to they were replaced with ordinary globes and I have blue lights

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Chris, Kia Cerato

ABS Brunswick

BRUNSWICK EAST
star star star star star

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star star star star star

Tim did the services for my car. He is friendly and helpful. Very patient to exp...

Tim did the services for my car. He is friendly and helpful. Very patient to explain everything for me.

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Zhongyuan, MITSUBISHI LANCER

* Minimum service amounts apply

Satguru Motors

CAMPBELLFIELD
star star star star star_half

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star star star star star

The staff were friendly, helpful and knowledgeable. The staff provided good cust...

The staff were friendly, helpful and knowledgeable. The staff provided good customer service and conducted themselves in a professional manner at all times.

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Baijid, KIA CERATO

MC Auto Service Centre

HOPPERS CROSSING
star star star star star_border

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star star star star star

"All work completed in a timely fashion, well priced and car is handling well."

Tim, Toyota Starlet

Custom Body & Automotive

RESERVOIR
star star star star star_half

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star star star star star

Great service and thorough inspection of the car, advised me of issues that need...

Great service and thorough inspection of the car, advised me of issues that need to be addressed.

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Daniel, Ford Falcon

Velocity Tyre & Auto

CAROLINE SPRINGS
star star star star star

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star star star star star

We weren't charged extra for looking into a screeching noise coming from the dri...

We weren't charged extra for looking into a screeching noise coming from the drivers front wheel, rather the problem was identified and easily fixed.

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Jamie, Mazda CX-5

Goodyear Autocare Airport West

AIRPORT WEST
star star star star star

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star star star star star

"major service done on time fully satisfied. I will recommend Goodyear"

Faisal, Honda Accord Euro

Northern Automotive Heidelberg

HEIDELBERG WEST
star star star star star

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star star star star star

This was my first time at Northern Automotive, I work at La Trobe uni so it was ...

This was my first time at Northern Automotive, I work at La Trobe uni so it was a 5 min walk. The guys were great, they kept in touch with me letting me know what was happening with my car. It was good value and all very easy. I paid with my motor pass card which saved me even more money.

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Karen, HYUNDAI SANTA FE

Midas Hoppers Crossing

HOPPERS CROSSING
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Booked my Toyota Kluger for 110,000km Log Book Service on Saturday 8.00am on 11/...

Booked my Toyota Kluger for 110,000km Log Book Service on Saturday 8.00am on 11/03/2017. It was very good experience, on time and, very honest feedback was given about queries.

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MOHAMMED FAIZAL, Toyota Kluger

MKT Automotive

ALTONA NORTH
star star star star star

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star star star star star

Fast, efficient, realiable & at a great price. Happy with the service & will be ...

Fast, efficient, realiable & at a great price. Happy with the service & will be going back.

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Julian, Honda Accord Euro

Edan Cassell Edge Automotive

WENDOUREE
star star star star star

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great service explained everything friendly and contact was great will definatel...

great service explained everything friendly and contact was great will definately be back and have already recommended to others to take car to Edan Cassell Edge Automotive...

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Melinda, Holden Barina Spark

Sydney Rd Auto Repairs

COBURG NORTH
star star star star star

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"Awesome very helpful"

Alexander, Holden Commodore

Car Servicing & You Keilor Park

KEILOR PARK
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They were able to lend me a courtesy car which made my day much easier. They als...

They were able to lend me a courtesy car which made my day much easier. They also texted me when my car was ready, which was sooner than I expected.

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Eleanor, Mazda 2

Rapid Tune Derrimut

DERRIMUT
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VW service, breaks, spark plugs and rotary done. They did an amazing job and did...

VW service, breaks, spark plugs and rotary done. They did an amazing job and didn't just try to rip me off like some mechanics. Would highly recommend

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Montana, Volkswagen Golf V

Midas Auto Service Centre Ballarat

DELACOMBE
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"Excellent service! Friendly staff, I'd suggest others to go this workshop."

Vince, Holden Astra

Star Auto Group Pty Ltd

SUNSHINE NORTH
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I recently had my car serviced at this wonderful and very clean workshop. It is ...

I recently had my car serviced at this wonderful and very clean workshop. It is the cleanest workshop that I have ever been in, this includes the customer waiting room and facilities. I was personally greeted on my arrival where I discussed my requirements. The greeting was warm and friendly. Prior to completing any extra work required I was given a comprehensive overview of the requirements and the costing. I must add that at no stage was any pressure applied to have these additional works carried out. I viewed this more as a precautionary measure highlighting safety and engine issues. Thanks guys for the fantastic service and might I say prompt. When my service was completed the guys had to wake me from the comfort of the waiting room. My mechanics forever.

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Terry, Holden Astra

Highpoint Mufflers & Service Centre

MARIBYRNONG
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"Good honest guys that were upfront with total costs"

Rhiannon, Subaru Forester

Autotech Service Centre

SUNSHINE WEST
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"Excellent service."

Baris, MAZDA 2

* Minimum service amounts apply

Midas Highpoint

MARIBYRNONG
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Fast and friendly service with a smile with plenty of extras provided. Would rec...

Fast and friendly service with a smile with plenty of extras provided. Would recommend.

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Suzie, JEEP PATRIOT

Coburg Tyres & Auto Service

COBURG NORTH
star star star star_border star_border

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I took my car there for general service. They were very fast and they finish it ...

I took my car there for general service. They were very fast and they finish it less than 2 hours and the price was really good .

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Shabnam, Toyota Yaris

Natrad Ballarat

WENDOUREE
star star star star star_half

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star star star star star

"All good Jack was great as usual"

Wayne, BMW 5 Series

* Minimum service amounts apply

Euro Auto Care

HOPPERS CROSSING
star star star star star

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star star star star star_border

Friendly staff and done safety check in the whole car. Suggested key things and ...

Friendly staff and done safety check in the whole car. Suggested key things and state of other components that possibly needs serving in future. Overall its a good experience and will recommend

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linodh, Toyota Camry

Moving Motors Pty Ltd

TULLAMARINE
star star star star star

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star star star star star

"Good job, exactly how they promised to be"

Gregor, MAZDA CX7

* Minimum service amounts apply

ABS Heidelberg

HEIDELBERG WEST
star star star star star_border

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star star star star star_border

"fast service got my car back around 12 oclock"

Michael, Toyota Aurion

* Minimum service amounts apply

Midas Caroline Springs

RAVENHALL
star star star star star_border

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star star star star_border star_border

They did not rotate tyres and the sales man said they did that but they did not....

They did not rotate tyres and the sales man said they did that but they did not. They did not vacuum the car. They did not wash the car. Not happy at all.

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Wael, Mazda 3

Ultra Tune Preston

PRESTON
star star star star star

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star star star star star

"Great service at affordable price"

Jagadish, BMW 3 Series

The Corner Garage

RESERVOIR
star star star star star_half

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star star star star star

"The Corner Garage was great to deal with."

David, Audi A4

Midas Essendon

ESSENDON
star star star star star_border

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star star star star star

Bill and his team provided an excellent service and Bill's customer service is e...

Bill and his team provided an excellent service and Bill's customer service is excellent. I will definitely be recommending to friends and family and returning to this workshop in the future .

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Tonella, Volkswagen Golf

Top Speed Motor Group Pty Ltd

COBURG NORTH
star star star star star

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star star star star star

Very pleasant people, did their best to accommodate my tight schedule and budget...

Very pleasant people, did their best to accommodate my tight schedule and budget. Will be returning.

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Alexander, Toyota Yaris

* Minimum service amounts apply

Azzco Mechanical Service

HOPPERS CROSSING
star star star star star

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star star star star star

My experience with the machanic was A++ He made my husband and I very welcome a...

My experience with the machanic was A++ He made my husband and I very welcome and even offered to take us to the shopping center. My windscreen was replaced sooner than the expected time and the workshop experience was excellent. I would definitely use Azzco mechanical service again.

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Lisa, Nissan X-Trail

Supertech Automotive Repairs

THOMASTOWN
star star star star star

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star star star star star

Friendly and excellent service. I would certainly go back and happy to recommend...

Friendly and excellent service. I would certainly go back and happy to recommend to my friends

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karen, Volkswagen Golf V

Goodyear Autocare Glenroy

GLENROY
star star star star star

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star star star star star

"Communicated clearly what was going on at all times."

Rory, Mazda 323

All Care Automotive

BRUNSWICK
star star star star star

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star star star star star

The service at All Care Automotive was no fuss. The report back was clear, thoro...

The service at All Care Automotive was no fuss. The report back was clear, thorough and Jean took time to take me through each item to understand the next steps in order of urgency, even though they were closing up. Car runs so much better.

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Sara, Volkswagen Golf

SNG Automotive Pty Ltd

THOMASTOWN
star star star star star

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star star star star star

You guys provide professional service. I am thankful for your right advice for m...

You guys provide professional service. I am thankful for your right advice for my car . Easy to get appointment and job well done. I am suggesting your services to my mates. Cheers !

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Sam, Holden Cruze

Protune Automotive

LAVERTON NORTH
star star star star star

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star star star star star

"Great service, quick and easy. Friendly mechanic"

Jesse, Ford Focus

Exceltune

BRAYBROOK
star star star star star_half

LATEST REVIEW

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star star star star star

Great knowledge and able to relay in simple language what has to be done. Any me...

Great knowledge and able to relay in simple language what has to be done. Any mechanic who suggests to leave the car for an extra day must be in love with the job.

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Glenn, HOLDEN CALAIS

All Tune Motors Service Centre Pty Ltd

PRESTON
star star star star star_half

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star star star star star

Christian was helpful, thorough and all in all great mechanic to deal with. Will...

Christian was helpful, thorough and all in all great mechanic to deal with. Will be going back for sure!

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Skye, Kia K2900

Tyreforce

CAMPBELLFIELD
star star star star star_half

LATEST REVIEW

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star star star star star_border

Good service, rang me within 3 hours to say it was ready for collection. Would c...

Good service, rang me within 3 hours to say it was ready for collection. Would come again.

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Erin, Kia Rio

Pro-Tek Automotive

THORNBURY
star star star star star

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star star star star star

Good clean workshop. Friendly staff. Delivered what they said. Would recommend t...

Good clean workshop. Friendly staff. Delivered what they said. Would recommend them.

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Darcy, VOLKSWAGEN TIGUAN

J Star Automotive

DIAMOND CREEK
star star star star star_half

LATEST REVIEW

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star star star star star

Friendly,no fuss, simple process, good service, right price and done on time. Wh...

Friendly,no fuss, simple process, good service, right price and done on time. What more could you want from a car service.

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Jack, Nissan X-Trail

Highpoint Automotive Repairs

MARIBYRNONG
star star star star star_half

LATEST REVIEW

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star star star star star

"Excellent service will be returning in the future."

Kristy, Subaru Impreza

Kings Autocare Pty Ltd

COOLAROO
star star star star star

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star star star star star

"Good service...friendly."

Adam, Toyota Camry

One Stop Tyres

BRIAR HILL
star star star star star

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star star star star star

"Car's going great!"

Tim, Peugeot 307

Thien An Automotive

COBURG NORTH
star star star star star

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star star star star star

"Kim went above and beyond his duty, I was very pleased with the service."

Jamie, Kia Rio

Westmeadows Service Centre

WESTMEADOWS
star star star star star

LATEST REVIEW

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star star star star star

Westmeadows Service Centre is the best place for your car. Great customer servic...

Westmeadows Service Centre is the best place for your car. Great customer service. No wating and the mechanics are always happy to help. No matter how busy they are, they always keep smiling! Thank you to all the professional mechanics for their services for many years. 😀

Read more

Mina, Holden Barina

Anands Autos

EPPING
star star star star star

LATEST REVIEW

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star star star star star

"Amazing work."

Roshan, Toyota Yaris

Repair Right Auto Mechanics

LAVERTON NORTH
star star star star star

LATEST REVIEW

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star star star star star

Was well informed of the the work undertaken and any possible issues for future ...

Was well informed of the the work undertaken and any possible issues for future reference. Happy to go back

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Daniel, Holden Cruze

Garage Apex

EPPING
star star star star star

LATEST REVIEW

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star star star star star

"My experience was great....Ken was very informative and great mechanic"

Shirshik, Holden Jackaroo

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1300 655 661