Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Top Cadillac mechanics in Loddon Mallee

Echuca Performance

ECHUCA CBD
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A good summary on the invoice (of what they did). However I booked a drop off se...

A good summary on the invoice (of what they did). However I booked a drop off service (for FREE) which they tried to charge me for. They did get a staff member to drop me off and pick me up in the end but this damaged the experience somewhat.

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Heather, Toyota Corolla

King Bear Auto

EAST BENDIGO
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It was great! Friendly, did what they said they would do and my car was finished...

It was great! Friendly, did what they said they would do and my car was finished at the time I requested. This is the first place that has taken the time to explain everything to me about the work they have done and future work that will be required. Will definitely go back 👌

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Sally, BMW 3 Series

MRT Automotive

MOAMA
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A major service dealt with efficiently and promptly. Price MUCH LESS than car ...

A major service dealt with efficiently and promptly. Price MUCH LESS than car dealership.

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Trevor, Volkswagen Polo

Bravo Race Engineering

MILDURA
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"Great job and advice from Tony. Car running great."

Graham, BMW 3 Series

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Ultra Tune Melton

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Paul is a reliable and Honest Mechanic..I have also recommend him to friends and...

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Misipa, Holden Captiva

Midas Sunbury

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David, Peugeot 206

Charge Less Autos

KANGAROO FLAT
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Carly, Honda Civic

Bendigo Complete Auto Care

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So quick and easy...from the initial search on Sunday to confirmation of booking...

So quick and easy...from the initial search on Sunday to confirmation of booking being logged took minutes. Confirmation of booking from the service provider of my choice came to me early on Monday - too easy!

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Anton, Volkswagen Tiguan

Marsh Mechanics

MADDINGLEY
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"Great friendly service"

Col, Audi A4

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Ted, Mazda 3

Tyrepower Werribee

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Everything about this workshop is excellent, from the time you arrive until you ...

Everything about this workshop is excellent, from the time you arrive until you leave, satisfied that the job has been done efficiently.

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Owen, Mitsubishi Challenger

Princes Motor Repairs

BRUNSWICK EAST
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Understanding, friendly and great value mechanic. Was able to complete the repai...

Understanding, friendly and great value mechanic. Was able to complete the repair while we waited and stayed true to his quote which is a rarity these days! Thanks.

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Theo, Holden Astra

Rapid Tune Epping

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"Punctual and informative diagnosis for problem."

Peggy, Ford Territory

Rapid Tune Greensborough

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"Did everything they could to keep me informed and let me know whats happening"

Jaydyn, Holden Commodore

Perfect Auto Service

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"Good service and done on time very happy......would recommend this service☺"

Joanne, Mazda 3

Ultra Tune Diamond Creek

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"Fast and cheap"

Zoran, Toyota Corolla

Midas Sunshine

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Easy, no fuss, and everything was explained to me. Dropped off my car, received ...

Easy, no fuss, and everything was explained to me. Dropped off my car, received a call from the guys with their genuine recommendations of what the car needed, and completed in timely manner. Most importantly the price point was affordable and competitive. More than happy to get my car serviced there again and to recommend it to my family and friends.

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Christian, TOYOTA COROLLA

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Satguru Motors

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First time to do a service outside the dealer but im satisfied with their job, t...

First time to do a service outside the dealer but im satisfied with their job, they are easy to deal with and have affordable price service. I will highly recommend them to my friends in the area.

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Jay, HONDA ODYSSEY

MC Auto Service Centre

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"All work completed in a timely fashion, well priced and car is handling well."

Tim, Toyota Starlet

Custom Body & Automotive

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"Great service."

Mohammad, Ford Falcon

Velocity Tyre & Auto

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Car was serviced as per manufacturers log book. Didn't try to run the price up from the original quote. Very happy with service and will return for the next service.

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Jason, Jeep Compass

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Genuine mechanics, service done on time and was satisfied with the service done, all options for further work given, I will recommend Goodyear

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Craig, Subaru Impreza

Northern Automotive Heidelberg

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I'm very happy with the service I received. The staff were helpful and accommoda...

I'm very happy with the service I received. The staff were helpful and accommodating and the job was done to my satisfaction.

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Tony, Volkswagen Caddy/Caddy Maxi

Midas Hoppers Crossing

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"Great customer service and work."

Matthew, Holden Sportwagon

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Justin, HONDA ACCORD

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"Affordable and very customer friendly. Thank you for such a great service :)"

Monica, Honda Civic

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Fast and friendly customer service. Was very happy with the options to have the ...

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Mary, Holden Commodore

Rapid Tune Derrimut

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"Honest work and transperent communication."

Aaron, Subaru Liberty

Star Auto Group Pty Ltd

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Very honest & reliable professional service for my Jeep. Recommend for anyone to...

Very honest & reliable professional service for my Jeep. Recommend for anyone to try them.

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Rasen, Jeep Compass

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Rehan, Nissan Pulsar

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"great service and nice people."

David, Fiat Ducato

Midas Werribee Plaza

WERRIBEE
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Car needed service... car got serviced in a timely manner Price is good, way less money/time than the dealership People are nice aswell, ill be back for next service :)

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Brendan, Holden Commodore

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Midas Highpoint

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Angela, MERCEDES B - CLASS

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"Lovely service. Fantastic price!!!"

Leana, Ford Fiesta

Natrad Ballarat

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Very friendly and great customer service. Thoroughly looked over my car and told me what they would be keeping a look out for on the next service. I was very happy with the price and the friendly staff at Duo Mobile. Thanks Jack.

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Brad, Hyundai Tucson

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Euro Auto Care

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"Honestly the best bloke to work on a car, attention to detail, honest guy."

Jonathan, Volkswagen Golf

Moving Motors Pty Ltd

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Excellent customer service and very professional. Very detailed with everything ...

Excellent customer service and very professional. Very detailed with everything that was done or needed to be done to my vehicle.

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petelo, Holden Sportwagon

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Midas Caroline Springs

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Krista, Mazda 3

Ultra Tune Preston

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"Always a quick and friendly service. Thanks Ultra Tune Preston."

Jim, Ford Focus

The Corner Garage

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"The Corner Garage was great to deal with."

David, Audi A4

Midas Essendon

ESSENDON
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Narak, Toyota Corolla

Top Speed Motor Group Pty Ltd

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Great mechanic, very friendly and professional. Dropped vehicle in the morning and all works completed by the afternoon. Prompt and reliable will definitely use Top Speed Motor Group more often!!

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Oliver, Honda Jazz

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Azzco Mechanical Service

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My experience with the machanic was A++ He made my husband and I very welcome a...

My experience with the machanic was A++ He made my husband and I very welcome and even offered to take us to the shopping center. My windscreen was replaced sooner than the expected time and the workshop experience was excellent. I would definitely use Azzco mechanical service again.

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Lisa, Nissan X-Trail

SNG Automotive Pty Ltd

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You guys provide professional service. I am thankful for your right advice for m...

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Sam, Holden Cruze

Protune Automotive

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Jesse, Ford Focus

All Tune Motors Service Centre Pty Ltd

PRESTON
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Christian was helpful, thorough and all in all great mechanic to deal with. Will...

Christian was helpful, thorough and all in all great mechanic to deal with. Will be going back for sure!

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Skye, Kia K2900

Tyreforce

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Good service, rang me within 3 hours to say it was ready for collection. Would c...

Good service, rang me within 3 hours to say it was ready for collection. Would come again.

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Erin, Kia Rio

Pro-Tek Automotive

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Good clean workshop. Friendly staff. Delivered what they said. Would recommend t...

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Darcy, VOLKSWAGEN TIGUAN

J Star Automotive

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Jack, Nissan X-Trail

Kings Autocare Pty Ltd

COOLAROO
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"Good service...friendly."

Adam, Toyota Camry

One Stop Tyres

BRIAR HILL
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"Car's going great!"

Tim, Peugeot 307

Thien An Automotive

COBURG NORTH
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"Kim went above and beyond his duty, I was very pleased with the service."

Jamie, Kia Rio

Anands Autos

EPPING
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"Amazing work."

Roshan, Toyota Yaris

Repair Right Auto Mechanics

LAVERTON NORTH
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Was well informed of the the work undertaken and any possible issues for future ...

Was well informed of the the work undertaken and any possible issues for future reference. Happy to go back

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Daniel, Holden Cruze

Garage Apex

EPPING
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"My experience was great....Ken was very informative and great mechanic"

Shirshik, Holden Jackaroo

No deposit & interest free

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Questions? Speak with a Service Advisor
1300 655 661