Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

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Top BMW mechanics in Loddon Mallee

Echuca Performance

ECHUCA CBD
star star star star star_border

LATEST REVIEW

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star star star star star

The motor mechanic asked if I had any conerns n followed the one. He reported hi...

The motor mechanic asked if I had any conerns n followed the one. He reported his concerns to me for review. Very professional service done according to service guidelines.

Read more

Heather, Toyota Corolla

King Bear Auto

EAST BENDIGO
star star star star star_half

LATEST REVIEW

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star star star star star

It was great! Friendly, did what they said they would do and my car was finished...

It was great! Friendly, did what they said they would do and my car was finished at the time I requested. This is the first place that has taken the time to explain everything to me about the work they have done and future work that will be required. Will definitely go back 👌

Read more

Sally, BMW 3 Series

MRT Automotive

MOAMA
star star star star star

LATEST REVIEW

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star star star star star

A major service dealt with efficiently and promptly. Price MUCH LESS than car ...

A major service dealt with efficiently and promptly. Price MUCH LESS than car dealership.

Read more

Trevor, Volkswagen Polo

Bravo Race Engineering

MILDURA
star star star star star

LATEST REVIEW

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star star star star star

"Great job and advice from Tony. Car running great."

Graham, BMW 3 Series

Other BMW mechanics in Loddon Mallee

Ultra Tune Melton

MELTON
star star star star star

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star star star star star

"Very friendly and professional, and also provide great advice and affordable"

Wallace Tai, Mercedes-Benz E-Class

Midas Sunbury

SUNBURY
star star star star star_half

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star star star star star

"Detailed safety report - very thorough"

David, Peugeot 206

Charge Less Autos

KANGAROO FLAT
star star star star star

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star star star star star

"Great service, well detailed with all charges and aditional extras explained"

Jaimi, Mitsubishi Lancer

Bendigo Complete Auto Care

IRONBARK
star star star star star_half

LATEST REVIEW

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star star star star star

So quick and easy...from the initial search on Sunday to confirmation of booking...

So quick and easy...from the initial search on Sunday to confirmation of booking being logged took minutes. Confirmation of booking from the service provider of my choice came to me early on Monday - too easy!

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Anton, Volkswagen Tiguan

Marsh Mechanics

MADDINGLEY
star star star star star_half

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star star star star star

"Great friendly service"

Col, Audi A4

SVM Automotive

EPPING
star star star star star

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star star star star star

I only wanted a basic service but Steve was able to help me identify all that wa...

I only wanted a basic service but Steve was able to help me identify all that was needed for my car to be fixed so I got to pay a bit more than what I had expected. But it was good cause now my car feels all brand new and also I asked if I was able to have it before 3 and he was able to do that without any hesitations. Thank you so much for giving life back to my car, couldn’t thank you enough will be back for more servicing in future.

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KingKing, Holden Barina

Tyrepower Werribee

HOPPERS CROSSING
star star star star star

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star star star star star

"Fantastic service highly recommend"

Gavin, Jeep Compass

Princes Motor Repairs

BRUNSWICK EAST
star star star star star_half

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star star star star star

"Went the extra mile, communication was good, price as quoted. Highly recommend."

Dave, Toyota Camry

Goodyear Autocare Essendon

ESSENDON
star star star star star

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star star star star star

Brought in my Subaru for a service and was very satisfied with the fix. 10/10 wo...

Brought in my Subaru for a service and was very satisfied with the fix. 10/10 would recommend.

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Darren, SUBARU LIBERTY

Western Auto Services Pty Ltd

TOTTENHAM
star star star star star_half

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star star star star star

"Works performed well and on time. Would recommend to others."

Mick, Toyota Landcruiser Prado

Rapid Tune Epping

EPPING
star star star star star_half

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star star star star star_border

"Good service and friendly staff, but supposed to wash my car, they forgot."

Jimmy, Suzuki Swift

Rapid Tune Greensborough

GREENSBOROUGH
star star star star star_half

LATEST REVIEW

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star star star star star

Friendly staff and efficient. Stuck to the quoted price and didn't add on unnece...

Friendly staff and efficient. Stuck to the quoted price and didn't add on unnecessary costs

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Patrick, Peugeot 407

Perfect Auto Service

HOPPERS CROSSING
star star star star star_border

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star star star star star_border

"I found the experience good, only time will tell, to see how my car travels"

Bev, Holden Epica

Ultra Tune Diamond Creek

DIAMOND CREEK
star star star star star

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star star star star star

All good...but should open at 7am or at least 7.30 ...8am too late for a work da...

All good...but should open at 7am or at least 7.30 ...8am too late for a work day

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Ernie, Toyota Hilux

Midas Sunshine

SUNSHINE NORTH
star star star star star_half

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star star star star star

"Happy to go back again ."

Joe, Holden Commodore

ABS Brunswick

BRUNSWICK EAST
star star star star star

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star star star star star

It's my first time coming to ABS Brunswick and it' won't be the last. It's reall...

It's my first time coming to ABS Brunswick and it' won't be the last. It's really worth my money. Tim looked after my car and explained everything to me since I'am a girl who doesn't much about cars. Most mechanics don't treat women well, but this place respected me as a person and very honest to me. The service was perfection with reasonable price. I'll keep coming back to this place and recommend to all my friends. The location is easy to find to. I'm 100% satisfied with this place.

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Sasitsaya, HOLDEN CRUZE

Markden Auto Repair

THORNBURY
star star star star star

LATEST REVIEW

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star star star star star

Recommended.. it was a good experience regardless my first time for my first ca...

Recommended.. it was a good experience regardless my first time for my first car.. was wondering every where trustwothy enough and local mechanic to get my car serviced.. very satisfied with the service..

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Rajiv, NISSAN PULSAR

* Minimum service amounts apply

Satguru Motors

CAMPBELLFIELD
star star star star star_half

LATEST REVIEW

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star star star star star

First time to do a service outside the dealer but im satisfied with their job, t...

First time to do a service outside the dealer but im satisfied with their job, they are easy to deal with and have affordable price service. I will highly recommend them to my friends in the area.

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Jay, HONDA ODYSSEY

MC Auto Service Centre

HOPPERS CROSSING
star star star star star_border

LATEST REVIEW

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star star star star star

"Great service! They are honest and do their job correctly at a good price."

Paige, Toyota Corolla

Custom Body & Automotive

RESERVOIR
star star star star star_half

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star star star star star

"Took the time to explain things in detail, affordable and friendly."

Jodie, Suzuki Alto

Velocity Tyre & Auto

CAROLINE SPRINGS
star star star star star

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star star star star star

The service was excellent and the mechanic was very honest about the details of ...

The service was excellent and the mechanic was very honest about the details of service.

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Ronald, Holden Cruze

Northern Automotive Heidelberg

HEIDELBERG WEST
star star star star star

LATEST REVIEW

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star star star star star

Great experience. Highly recommend. Honest and very reasonably priced and most i...

Great experience. Highly recommend. Honest and very reasonably priced and most importantly very time efficient with service and repairs. I will definitely be returning here from now on.

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Carla, Honda Jazz

Goodyear Autocare Airport West

AIRPORT WEST
star star star star star

LATEST REVIEW

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star star star star star

Took my car in for a much needed service.. Chris was fantastic and looked after ...

Took my car in for a much needed service.. Chris was fantastic and looked after me and my car.. I would highly recommend taking your car in if you want great customer service and honestly.

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Troy, Holden Berlina

Midas Hoppers Crossing

HOPPERS CROSSING
star star star star star_half

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star star star star star

"Great customer service and work."

Matthew, Holden Sportwagon

MKT Automotive

ALTONA NORTH
star star star star star

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star star star star star

Easy to book. The mechanic was very helpful and answered all our questions. Than...

Easy to book. The mechanic was very helpful and answered all our questions. Thanks!

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Tina, NISSAN MICRA

Edan Cassell Edge Automotive

WENDOUREE
star star star star star

LATEST REVIEW

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star star star star star

Edan Cassell was a fantastic auto workshop to deal with. My first service with t...

Edan Cassell was a fantastic auto workshop to deal with. My first service with them and I will be going back. The staff were friendly and very helpful. I am extremely happy with service that I recieved. Would recommend.

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Rachel, Holden Ute

ABS Epping

EPPING
star star star star star

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star star star star star

I didn’t had to tell them what to do, They knew what was to be done. Perfect ser...

I didn’t had to tell them what to do, They knew what was to be done. Perfect servicing experience , I am fully satisfied.

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Sunil, Toyota Corolla

Sydney Rd Auto Repairs

COBURG NORTH
star star star star star

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star star star star star

"Really friendly and helpful"

melissa, Hyundai i30

Car Servicing & You Keilor Park

KEILOR PARK
star star star star star_half

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star star star star star_border

They were able to lend me a courtesy car which made my day much easier. They als...

They were able to lend me a courtesy car which made my day much easier. They also texted me when my car was ready, which was sooner than I expected.

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Eleanor, Mazda 2

Star Auto Group Pty Ltd

SUNSHINE NORTH
star star star star star_half

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Very honest & reliable professional service for my Jeep. Recommend for anyone to...

Very honest & reliable professional service for my Jeep. Recommend for anyone to try them.

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Rasen, Jeep Compass

Autotech Service Centre

SUNSHINE WEST
star star star star star

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star star star star star

"Excellent service."

Baris, MAZDA 2

Midas Werribee Plaza

WERRIBEE
star star star star star

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star star star star star

Car needed service... car got serviced in a timely manner Price is good, way le...

Car needed service... car got serviced in a timely manner Price is good, way less money/time than the dealership People are nice aswell, ill be back for next service :)

Read more

Brendan, Holden Commodore

* Minimum service amounts apply

Midas Highpoint

MARIBYRNONG
star star star star star_half

LATEST REVIEW

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star star star star star

Experience was good. Staff was very nice. Explained everything to me. He service...

Experience was good. Staff was very nice. Explained everything to me. He serviced the car in three hours and it was simple. Dropped down my car and picked up and paid.

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Angela, MERCEDES B - CLASS

Highpoint Mufflers & Service Centre

MARIBYRNONG
star star star star star_half

LATEST REVIEW

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star star star star star

Top marks - pick up, drop off and clean the car inside and out. That is a great ...

Top marks - pick up, drop off and clean the car inside and out. That is a great customer experience!

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Ash, Jeep Grand Cherokee

Coburg Tyres & Auto Service

COBURG NORTH
star star star star_border star_border

LATEST REVIEW

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star star star star star

I took my car there for general service. They were very fast and they finish it ...

I took my car there for general service. They were very fast and they finish it less than 2 hours and the price was really good .

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Shabnam, Toyota Yaris

Natrad Ballarat

WENDOUREE
star star star star star_half

LATEST REVIEW

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star star star star star

Very friendly and great customer service. Thoroughly looked over my car and told...

Very friendly and great customer service. Thoroughly looked over my car and told me what they would be keeping a look out for on the next service. I was very happy with the price and the friendly staff at Duo Mobile. Thanks Jack.

Read more

Brad, Hyundai Tucson

* Minimum service amounts apply

Euro Auto Care

HOPPERS CROSSING
star star star star star

LATEST REVIEW

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star star star star star_border

Friendly staff and done safety check in the whole car. Suggested key things and ...

Friendly staff and done safety check in the whole car. Suggested key things and state of other components that possibly needs serving in future. Overall its a good experience and will recommend

Read more

linodh, Toyota Camry

Moving Motors Pty Ltd

TULLAMARINE
star star star star star

LATEST REVIEW

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star star star star star

"Ninos was very helpful. Thx for the service"

Glen, Audi A3/A3 Sportback

* Minimum service amounts apply

ABS Heidelberg

HEIDELBERG WEST
star star star star star_border

LATEST REVIEW

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star star star star star_border

A good team of mechanics who know what they are doing and recommend anything tha...

A good team of mechanics who know what they are doing and recommend anything that needs to be repaired. When the car came back it drove well and that is all you can ask for.

Read more

David, TOYOTA CAMRY

* Minimum service amounts apply

Midas Caroline Springs

RAVENHALL
star star star star star_border

LATEST REVIEW

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star star star star_border star_border

They did not rotate tyres and the sales man said they did that but they did not....

They did not rotate tyres and the sales man said they did that but they did not. They did not vacuum the car. They did not wash the car. Not happy at all.

Read more

Wael, Mazda 3

Fix All Automotive

RAVENHALL
star star star star star

LATEST REVIEW

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star star star star star

I found my experience to be seamless and efficient. Fixedprice Car Services org...

I found my experience to be seamless and efficient. Fixedprice Car Services organised everything! Matt from Fix All Auto Mechanics provided a great service and was both courteous and professional. I would use this service again.

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Sofia, Volkswagen Tiguan

Ultra Tune Preston

PRESTON
star star star star star

LATEST REVIEW

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star star star star star

"Great service, quick turnaround and Simon was very helpful."

Jim, Mitsubishi Outlander

The Corner Garage

RESERVOIR
star star star star star_half

LATEST REVIEW

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star star star star star

The Corner Garage has to be the best mechanics out there. Best ever experience. ...

The Corner Garage has to be the best mechanics out there. Best ever experience. Gabriel is the most honest mechanic you'll ever meet. A real down to earth guy. Very Professional and well priced. I've already recommended The Corner Garage to family and friends. 10/10

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Frank, Mitsubishi Express Van

Garage Full Throttle

CAMPBELLFIELD
star star star star star_half

LATEST REVIEW

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star star star star star

"Service was done quickly and efficiently"

Hardy, Honda Jazz

Midas Essendon

ESSENDON
star star star star star_border

LATEST REVIEW

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star star star star star

Bill and his team provided an excellent service and Bill's customer service is e...

Bill and his team provided an excellent service and Bill's customer service is excellent. I will definitely be recommending to friends and family and returning to this workshop in the future .

Read more

Tonella, Volkswagen Golf

Top Speed Motor Group Pty Ltd

COBURG NORTH
star star star star star

LATEST REVIEW

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star star star star star

Top speed motors did an amazing job! On the top is service they did change where...

Top speed motors did an amazing job! On the top is service they did change where bearing and drive belt cheaper than I thought. Thumbs up!

Read more

Adarsh, Holden Barina

Supertech Automotive Repairs

THOMASTOWN
star star star star star

LATEST REVIEW

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star star star star star

Friendly and excellent service. I would certainly go back and happy to recommend...

Friendly and excellent service. I would certainly go back and happy to recommend to my friends

Read more

karen, Volkswagen Golf V

* Minimum service amounts apply

Azzco Mechanical Service

HOPPERS CROSSING
star star star star star

LATEST REVIEW

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star star star star star

My experience with the machanic was A++ He made my husband and I very welcome a...

My experience with the machanic was A++ He made my husband and I very welcome and even offered to take us to the shopping center. My windscreen was replaced sooner than the expected time and the workshop experience was excellent. I would definitely use Azzco mechanical service again.

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Lisa, Nissan X-Trail

Goodyear Autocare Glenroy

GLENROY
star star star star star

LATEST REVIEW

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star star star star star

"Communicated clearly what was going on at all times."

Rory, Mazda 323

SNG Automotive Pty Ltd

THOMASTOWN
star star star star star

LATEST REVIEW

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star star star star star

You guys provide professional service. I am thankful for your right advice for m...

You guys provide professional service. I am thankful for your right advice for my car . Easy to get appointment and job well done. I am suggesting your services to my mates. Cheers !

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Sam, Holden Cruze

Protune Automotive

LAVERTON NORTH
star star star star star

LATEST REVIEW

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star star star star star

"Good friendly knew what he was talking about would recommend to anyone"

Jody, Mitsubishi Triton

Exceltune

BRAYBROOK
star star star star star_half

LATEST REVIEW

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star star star star star

Great knowledge and able to relay in simple language what has to be done. Any me...

Great knowledge and able to relay in simple language what has to be done. Any mechanic who suggests to leave the car for an extra day must be in love with the job.

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Glenn, HOLDEN CALAIS

Prestock Motors Pty Ltd Australian LPG Service

BRUNSWICK
star star star star star_half

LATEST REVIEW

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star star star star star_border

Everyone was very friendly & helpful. The workshop looked like a typical mechani...

Everyone was very friendly & helpful. The workshop looked like a typical mechanic shop. I wouldn't say it was clean & organised though.

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Samantha, SUZUKI SWIFT

All Tune Motors Service Centre Pty Ltd

PRESTON
star star star star star_half

LATEST REVIEW

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star star star star star

Christian was helpful, thorough and all in all great mechanic to deal with. Will...

Christian was helpful, thorough and all in all great mechanic to deal with. Will be going back for sure!

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Skye, Kia K2900

Tyreforce

CAMPBELLFIELD
star star star star star_half

LATEST REVIEW

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star star star star star_border

Good service, rang me within 3 hours to say it was ready for collection. Would c...

Good service, rang me within 3 hours to say it was ready for collection. Would come again.

Read more

Erin, Kia Rio

Pro-Tek Automotive

THORNBURY
star star star star star

LATEST REVIEW

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star star star star star

Good clean workshop. Friendly staff. Delivered what they said. Would recommend t...

Good clean workshop. Friendly staff. Delivered what they said. Would recommend them.

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Darcy, VOLKSWAGEN TIGUAN

J Star Automotive

DIAMOND CREEK
star star star star star_half

LATEST REVIEW

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star star star star star_border

80000 km book service Nissan Xtrail TL diesel. This is a major service priced at...

80000 km book service Nissan Xtrail TL diesel. This is a major service priced at approx. $840.00 by Nissan dealerships. Worked out about the same as genuine Nissan parts were used but much closer to home than the nearest Nissan dealership. The garage had the vehicle all day probably to get the parts in, but because it was reasonably close to home it wasn't a problem.

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Jack, Nissan X-Trail

Highpoint Automotive Repairs

MARIBYRNONG
star star star star star_half

LATEST REVIEW

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star star star star star

"Excellent service will be returning in the future."

Kristy, Subaru Impreza

Seal Motors

AIRPORT WEST
star star star star star

LATEST REVIEW

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star star star star star

Not a Melbournite.... staying down here for family reasons.... car overdue for a...

Not a Melbournite.... staying down here for family reasons.... car overdue for a service. Paul provided excellent service and showed great, old fashioned courtesy. Couldn't be happier! Will definitely come back again for future services. Great customer service and follow up. Thank you. Lois

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Lois, Audi Q5

Kings Autocare Pty Ltd

COOLAROO
star star star star star

LATEST REVIEW

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star star star star star

"Good service...friendly."

Adam, Toyota Camry

Best Way Mechanical and Tyre Repairs

SUNSHINE
star star star star star

LATEST REVIEW

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star star star star star

The service team were great. They provided a prompt service and my car ran smoot...

The service team were great. They provided a prompt service and my car ran smoothly after it. I will definitely get my car serviced at Best Way again. Thanks guys!! Nick

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Nick, Ford Focus

One Stop Tyres

BRIAR HILL
star star star star star

LATEST REVIEW

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star star star star star

"Car's going great!"

Tim, Peugeot 307

Thien An Automotive

COBURG NORTH
star star star star star

LATEST REVIEW

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star star star star star

"Kim went above and beyond his duty, I was very pleased with the service."

Jamie, Kia Rio

Westmeadows Service Centre

WESTMEADOWS
star star star star star

LATEST REVIEW

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star star star star star

Westmeadows Service Centre is the best place for your car. Great customer servic...

Westmeadows Service Centre is the best place for your car. Great customer service. No wating and the mechanics are always happy to help. No matter how busy they are, they always keep smiling! Thank you to all the professional mechanics for their services for many years. 😀

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Mina, Holden Barina

Repair Right Auto Mechanics

LAVERTON NORTH
star star star star star

LATEST REVIEW

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star star star star star

Was well informed of the the work undertaken and any possible issues for future ...

Was well informed of the the work undertaken and any possible issues for future reference. Happy to go back

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Daniel, Holden Cruze

Garage Apex

EPPING
star star star star star

LATEST REVIEW

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star star star star star

"My experience was great....Ken was very informative and great mechanic"

Shirshik, Holden Jackaroo

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Questions? Speak with a Service Advisor
1300 655 661