Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Bravo Race Engineering

MILDURA
star star star star star

LATEST REVIEW

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star star star star star

"Great job and advice from Tony. Car running great."

Graham, BMW 3 Series

MRT Automotive

MOAMA
star star star star star

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star star star star star

A major service dealt with efficiently and promptly. Price MUCH LESS than car ...

A major service dealt with efficiently and promptly. Price MUCH LESS than car dealership.

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Trevor, Volkswagen Polo

Echuca Performance

ECHUCA CBD
star star star star star_border

LATEST REVIEW

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star star star star star_border

"Great to have pick up service. Very reasonable rates."

Heather, Toyota Corolla

Bendigo Complete Auto Care

IRONBARK
star star star star star_half

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star star star star star

"Honest ,prompt service awesome team of mechanics wouldn't go anywhere else"

Jai, Nissan Navara/Pick-up

Charge Less Autos

KANGAROO FLAT
star star star star star

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star star star star star

Excellent service. Explained everything to me clearly with a friendly manner. Gr...

Excellent service. Explained everything to me clearly with a friendly manner. Great price. Will definitely be going back there!

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Kay, Holden Cruze

No deposit & interest free

BOOK NOW, PAY LATER

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King Bear Auto

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Very helpful staff. Excellent customer service in letting you know what their do...

Very helpful staff. Excellent customer service in letting you know what their doing have done etc.

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Barry, Ssangyong Korando

Natrad Ballarat

WENDOUREE
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Dropped me home when I took the car in, done in a few hours. Broke down all the ...

Dropped me home when I took the car in, done in a few hours. Broke down all the work for me to check out and had a list of things to keep an eye on etc.

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Mykel, Holden Calais

Edan Cassell Edge Automotive

WENDOUREE
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Very open, honest and well presented service facility and personnel. Will defini...

Very open, honest and well presented service facility and personnel. Will definitely use them again.

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Andrew, NISSAN PATHFINDER

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It was okay. It wasn’t bad or anything, they couldn’t get to one of the filters,...

It was okay. It wasn’t bad or anything, they couldn’t get to one of the filters, but didn’t charge me for it.

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Peta, Ford Fiesta

Approved Automotive Services

NEWTON
star star star star star

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Fantastic. They cover all Euro cars, even new ones and provide in warranty servi...

Fantastic. They cover all Euro cars, even new ones and provide in warranty servicing. My car came back with full safety report, RAA towing voucher for $100, clean, and also smelling nice. All software and service updates done on the computer too for my Audi A5. Friendly staff. I would highly recommend coming here to service your car!

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Drew, Audi A5 Sportback

ABS Ridgehaven

RIDGEHAVEN
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"Good service fast and attentive"

Hani, MAZDA 2

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The overall customer service was fine but i was told i would be called when my ...

The overall customer service was fine but i was told i would be called when my car was ready to be picked up and i was not so after 3 hours i went back myself. For a minor service this is really too long. I should have been given an estimated wait time at least. This factor will affect my decision to use this business again.

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Katie, SUZUKI ALTO

Midas Magill

MAGILL
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"Relatively good service but as is the case with so many of them very pricey."

Paul, Ford Territory

ABS Glynde

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"Efficient and didn't push to have extra work done on the car."

Ozolins, Suzuki Grand Vitara

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"Very professional"

Dado, Mazda CX-7

* Minimum service amounts apply

Jai's Auto Garage

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"Good vibes, was honest and straightforward."

James, Subaru Impreza

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Midas Para Hills

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Very friendly and helpful, the fixed price was excellent and easy to book online...

Very friendly and helpful, the fixed price was excellent and easy to book online especially being so close to xmas , very happy, thank you

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Darren, RENAULT MEGANE

Gepps Cross Exhaust & Autocare

POORAKA
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Fastest, cheapest, friendliest and best service around, great work on my 2nd ser...

Fastest, cheapest, friendliest and best service around, great work on my 2nd service here this year

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Dominic, HYUNDAI ACCENT

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Easy online booking. Staff friendly and efficient with good communication. A1......

Easy online booking. Staff friendly and efficient with good communication. A1... I'll be back.

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Robert, SUBARU OUTBACK

ABS Salisbury

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"Good value in price performance."

Thomas, Mitsubishi 380

Bridgestone Select Norwood

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"Fantastic customer service!! Highly recommend"

Terri, Toyota Corolla

B & R Automotive

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Workshop frontage is not fancy but the service was quick and the staff friendly....

Workshop frontage is not fancy but the service was quick and the staff friendly. Will definitely use them again for future car services. Plus they have a loan car, again nothing fancy but is only $15. Considering Steinborner Holden in Nuriootpa charge more for a loan car, B&R loan car is much better. Plus you get a free car (hand wash) and inside vacuum - again you have to pay $40 for this at the dealer.

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Uschi, MAZDA 3

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My car was a tough one to fix but they kept me updated and did everything they c...

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Kirsten, Ford Falcon

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Had the car serviced and then 3 days later drove 2000 km to Brisbane didn't miss...

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David, Nissan X-Trail

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Excellent service. Very friendly staff. Felt right at home. All was explained...

Excellent service. Very friendly staff. Felt right at home. All was explained before and after the job. Will definitely return and recommend to others. This is what customer service should be. Keep up the great work guys!

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Andrew, Toyota Kluger

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Goodyear Autocare Hawthorn

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Very happy with the service and price (compared to what Dealers wanted). Free loan car provided.

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Simon, Toyota Landcruiser/Prado

Midas Prospect

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Gary, Toyota Hilux

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Service was above my expectation. It was a positive experience. Service was quic...

Service was above my expectation. It was a positive experience. Service was quick and very efficient, and most importantly well within my budget. I will definitely come back to them again on my future car service bookings, and will recommend them to my husband to have his car serviced there too.

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Catherine, HOLDEN COMMODORE

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I am happy to be served by the nice people. They are good, take good care and finally they are customers side.

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Mohammed, Holden Caprice

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Warren, Great Wall Motors X Series

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Daniel was great pointed out problems with the car quickly and good customer ser...

Daniel was great pointed out problems with the car quickly and good customer service!

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Timothy, Chrysler Grand Voyager

Angus Mitchell Automotive

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"very good specialist workshop "

John, HONDA JAZZ

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Croft Automotive & LPG Pty Ltd

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I was a bit disappointed with not being contacted for authorisation which I woul...

I was a bit disappointed with not being contacted for authorisation which I would have given. Instead on my invoice there are several things that needed attention and weren’t attended to. A wheel alignment among other things. Had they contacted me and asked if they could do it I would have welcomed that as I expected a full service.

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Charlotte, Toyota Yaris

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Very pleased with service and report on my car, things I need to look out for. Lovely people to deal with, very polite and welcoming. I will be using this company again.

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Susan, MAZDA Mazda3

Viva Auto Repairs

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"They were very good. Thanks."

Ali, Ford Falcon

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Midas Darlington

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Very helpful and courteous service done on time and vehicle left in a clean s...

Very helpful and courteous service done on time and vehicle left in a clean state Only problem was battery had a discharge test and failed but mechanic did not write the results on service sheet

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John, Ssangyong Kyron

* Minimum service amounts apply

Goodyear Autocare Richmond

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Delivered the car at the designated time met by the owner who promptly went thro...

Delivered the car at the designated time met by the owner who promptly went through what was required. I asked for a report on any issues likely to need attention in the near future for this vehicle. Picked up the car following courtesy call and received an update on issues that will need attention along with likely verbal quote for repairs.

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Nigel, HOLDEN COMMODORE

SM Auto Repair Centre

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"Well done!! Good work, cheers 👍"

Paresh, Holden Caprice

SAI Mechanical Repairs

KILKENNY
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I've been taking my car to SAI for about a year now, and they're always much che...

I've been taking my car to SAI for about a year now, and they're always much cheaper and friendlier than anywhere else I've been.

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Eric, NISSAN PULSAR

South Adelaide Autogas & Mechanical

MORPHETT VALE
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All seemed good with replacing shockers. Auto Electrical work for driving light...

All seemed good with replacing shockers. Auto Electrical work for driving lights done and working, , but not able to complete as I desired , possibly due to driving kit cable I supplied.

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Graeme, Toyota RAV4

ABS Morphett Vale

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star star star star star

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Good communication and work completed at set time. Would come here again for ser...

Good communication and work completed at set time. Would come here again for service - also got my front brakes done and price competitive.

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Wendy, Kia Cerato

* Minimum service amounts apply

Midas Morphett Vale

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Car was serviced well, Mechanics were friendly and helpful. i would recommend th...

Car was serviced well, Mechanics were friendly and helpful. i would recommend this service in the future.

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Daryl, Renault Kangoo II/Kangoo Maxi

Tyreright Woodville

WOODVILLE SOUTH
star star star star star_border

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Wayne is an Honest Professional that does his best to provide excellent Service,...

Wayne is an Honest Professional that does his best to provide excellent Service, Advice and a great job. He was courteous, prompt and a pleasure to deal with.

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Leath, Subaru Forester

ABS Rosewater

OTTOWAY
star star star star star

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"Very helpful"

PAULA, Mitsubishi Lancer

Aldershot Service Centre

LONSDALE
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"honest professional and good price."

darren, Ford Falcon

Southern Performance Centre

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"Good knowledgeable mechanics, very thorough and reasonably priced."

Nick, Great Wall Motors X Series

Edge Auto Solutions

airport_shuttle Mobile Mechanic

star star star star star

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"Good and friendly service!"

Jenny, Toyota Echo

BTE Tony Fickling

airport_shuttle Mobile Mechanic

star star star star star

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I had Tony come and service my daughters Mitsubishi Colt. He is a mobile mechan...

I had Tony come and service my daughters Mitsubishi Colt. He is a mobile mechanic and was thorough, took the time to rotate the front wheels to the back and vice versa, and told me of other items I may want to replace at the next service (ie. brake pads on the rear etc..). Will definitely keep Tony in mind for servicing our other cars.

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Sue, Mitsubishi Colt

Book trusted and local mechanics with AutoGuru.

Looking for a mechanic in Big Desert? AutoGuru finds your closest quality car mechanics for you to compare all in one place. We combine Loddon Mallee’s best car service options for your vehicle and location; so you can book with the click of a button, and one fixed price.

AutoGuru help you find the best mechanics in Big Desert and beyond, in Loddon Mallee. We allow you to search for the closest workshops with the fixed price that suits your individual budget. The results you’ll see are for the same scheduled service task, with just parts and labour costs varying, depending on mechanic.

We source car services for all types of vehicle makes and models from Toyota and Mitsubishi to Audi and Mercedes Benz. Whether you need a standard safety service or a major milestone service, we’ll find the best mechanics close to Big Desert. Compare your options, book online and pay after your service.

Why not have a mobile mechanic come to your home to complete your next service. Carry on with your day while a mobile mechanic carries out the service at a convenient location. Your day isn't interrupted, so you can carry on with the important things in life.

Find trusted mechanics that are open on Saturday. Whatever your budget is - we've teamed up with ZipPay to offer you flexible, interest free payments. Don't let life get in the way of your car. book your car service or repair now!

Questions? Speak with a Service Advisor
1300 655 661