Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Top Austin mechanics in Loddon Mallee

Echuca Performance

ECHUCA CBD
star star star star star_border

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star star star star star_border

"Great to have pick up service. Very reasonable rates."

Heather, Toyota Corolla

King Bear Auto

EAST BENDIGO
star star star star star_half

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star star star star star

It was great! Friendly, did what they said they would do and my car was finished...

It was great! Friendly, did what they said they would do and my car was finished at the time I requested. This is the first place that has taken the time to explain everything to me about the work they have done and future work that will be required. Will definitely go back 👌

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Sally, BMW 3 Series

MRT Automotive

MOAMA
star star star star star

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A major service dealt with efficiently and promptly. Price MUCH LESS than car ...

A major service dealt with efficiently and promptly. Price MUCH LESS than car dealership.

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Trevor, Volkswagen Polo

Bravo Race Engineering

MILDURA
star star star star star

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star star star star star

"Great job and advice from Tony. Car running great."

Graham, BMW 3 Series

Other Austin mechanics in Loddon Mallee

Ultra Tune Melton

MELTON
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"Paul was great! Fast and professional!"

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Midas Sunbury

SUNBURY
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"Good didn't get drop off as shortage of staff."

Jasmina, Toyota Camry

Charge Less Autos

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Excellent service. Explained everything to me clearly with a friendly manner. Gr...

Excellent service. Explained everything to me clearly with a friendly manner. Great price. Will definitely be going back there!

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Kay, Holden Cruze

Bendigo Complete Auto Care

IRONBARK
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"very courteous,prompt service"

Colleen, Holden Commodore

Marsh Mechanics

MADDINGLEY
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"Great friendly service"

Col, Audi A4

SVM Automotive

EPPING
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The mechanic help finding the root cause of noisy sound from my car which is not...

The mechanic help finding the root cause of noisy sound from my car which is not part of task to do. And he didn't charge me.

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Dimas, Honda Jazz

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Have had a number of cars serviced. Always happy with job. On time completion. H...

Have had a number of cars serviced. Always happy with job. On time completion. Helpful staff. Will continue to use.

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Robert, Mitsubishi Lancer

Princes Motor Repairs

BRUNSWICK EAST
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Great customer service and 100 percent work done in time and got a loan car for ...

Great customer service and 100 percent work done in time and got a loan car for a day. Good on ya mate ..!

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Abdul, Holden Cruze

Rapid Tune Epping

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"Fantastic customer service, communication and my car is running like a dream."

Dani, Subaru Forester

Rapid Tune Greensborough

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"Did everything they could to keep me informed and let me know whats happening"

Jaydyn, Holden Commodore

Perfect Auto Service

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"Staff at Perfect Auto were professional and efficient."

Shoana, Mazda 3

Ultra Tune Diamond Creek

DIAMOND CREEK
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"Great mechanics! Highly recommend. Will be going back again :)"

Jess, Mazda 2

Midas Sunshine

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Midas (Sunshine) did a great job on the car and were honest and suggestive. Defi...

Midas (Sunshine) did a great job on the car and were honest and suggestive. Definitely recommended.

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Kamal, Holden Commodore

* Minimum service amounts apply

Satguru Motors

CAMPBELLFIELD
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Person who did the service see describe what he was doing and was very friendly....

Person who did the service see describe what he was doing and was very friendly. I saw what he was doing and how well the service been carried out. Good job guys.

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Thilanga, Toyota Corolla

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Excellent service, fast and efficient. I took in my Holden commodore 2008 to have the front break pads and 2 disk changed for $370 they installed brand new disks and pads. Very happy with the service and will highly recommend MC auto to family and friends.

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Liva, Holden Commodore

Custom Body & Automotive

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Great service and thorough inspection of the car, advised me of issues that need...

Great service and thorough inspection of the car, advised me of issues that need to be addressed.

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Daniel, Ford Falcon

Velocity Tyre & Auto

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Guys were friendly, workshop was clean & tidy, good prices. Will definitely use ...

Guys were friendly, workshop was clean & tidy, good prices. Will definitely use & recommend again.

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Paula, Toyota RAV4

Northern Automotive Heidelberg

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Close by, tidy, professional, friendly, timely,and contacted me as soon as the car was ready. I have subsequently booked my other car in. Very pleased with the whole experience.

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Lia, Ford Escape

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Very good, customer service was really helpful identifying overall condition of ...

Very good, customer service was really helpful identifying overall condition of the car

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Trama, Peugeot 207 CC

Midas Hoppers Crossing

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Shawn from Midas Hoppers Crossing provided a great service for my car! Quick Efficient and quality for a great price as well. Got to my car after the service and the added value of the nice air freshener inside it was great. Definitely recommend this place.

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Jonathan, Holden Cruze

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"Awesome very helpful"

Alexander, Holden Commodore

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Fast and friendly customer service. Was very happy with the options to have the loan car which made it easier with work and car wash and clean which made it such a great experience. Will definitely return.

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VW service, breaks, spark plugs and rotary done. They did an amazing job and didn't just try to rip me off like some mechanics. Would highly recommend

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Midas Auto Service Centre Ballarat

DELACOMBE
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The service was great and they were consultative regarding all that was done. The service extras were a bonus, including a wash and detail and the final charges were reasonable. All in all a very positive experience.

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Brad, Mazda Tribute

Star Auto Group Pty Ltd

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Very happy with the service that has been given. Very honest n reliable. Booked in my second car on the spot :-) n recommended to 2 of my colleagues. Thank you from a very satisfied customer.

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Sheba, Holden Viva

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"Not really a waiting room provided, no bathrooms or tea/cofee"

Sally, MITSUBISHI OUTLANDER

Midas Werribee Plaza

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Car needed service... car got serviced in a timely manner Price is good, way less money/time than the dealership People are nice aswell, ill be back for next service :)

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Brendan, Holden Commodore

* Minimum service amounts apply

Midas Highpoint

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Experience was good. Staff was very nice. Explained everything to me. He serviced the car in three hours and it was simple. Dropped down my car and picked up and paid.

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Angela, MERCEDES B - CLASS

Highpoint Mufflers & Service Centre

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No nonsense and honest approach to service and RWC for my VW Golf. Even washed my car which was a nice touch. Well priced and did a good job. No complaints and would return again. Thanks guys

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Lee, Volkswagen Golf VII

Coburg Tyres & Auto Service

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I took my car there for general service. They were very fast and they finish it ...

I took my car there for general service. They were very fast and they finish it less than 2 hours and the price was really good .

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Shabnam, Toyota Yaris

Natrad Ballarat

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"All good Jack was great as usual"

Wayne, BMW 5 Series

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Euro Auto Care

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"Good value and quality service. Highly recommended"

Witner, Lexus RX

Moving Motors Pty Ltd

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Great customer service and fast! Went above and beyond to get me a courtesy car ...

Great customer service and fast! Went above and beyond to get me a courtesy car and stayed late to fix my car! Will be back :)

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jess, Holden Astra

* Minimum service amounts apply

Midas Caroline Springs

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They didn't include everything listed in the service book and listed on the webs...

They didn't include everything listed in the service book and listed on the website for a standard service such as checking breaks and rotating my tires not sure the reason why so I will give them a call tomorrow.

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Krista, Mazda 3

Ultra Tune Preston

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"Great service, quick turnaround and Simon was very helpful."

Jim, Mitsubishi Outlander

The Corner Garage

RESERVOIR
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The Corner Garage has to be the best mechanics out there. Best ever experience. ...

The Corner Garage has to be the best mechanics out there. Best ever experience. Gabriel is the most honest mechanic you'll ever meet. A real down to earth guy. Very Professional and well priced. I've already recommended The Corner Garage to family and friends. 10/10

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Frank, Mitsubishi Express Van

Midas Essendon

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Had a virgin velocity point offer that wasn't honoured. No points. Also telling ...

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Narak, Toyota Corolla

Top Speed Motor Group Pty Ltd

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Great mechanic, very friendly and professional. Dropped vehicle in the morning a...

Great mechanic, very friendly and professional. Dropped vehicle in the morning and all works completed by the afternoon. Prompt and reliable will definitely use Top Speed Motor Group more often!!

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Oliver, Honda Jazz

Supertech Automotive Repairs

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"Very good customer service!!!I will go back soon"

Daniel, Peugeot 206 CC

* Minimum service amounts apply

Azzco Mechanical Service

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Extremely happy with the work carried out. The staff were helpful & friendly. Wo...

Extremely happy with the work carried out. The staff were helpful & friendly. Would not hesitate to return for future servicing & work.

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Margaret, Nissan Pulsar

SNG Automotive Pty Ltd

THOMASTOWN
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Garry & Singh were absolutely lovely. Great mechanic, trustworthy and reliable ...

Garry & Singh were absolutely lovely. Great mechanic, trustworthy and reliable people. They took time to explain you everything. Good price. 1st and amazing experience at SNG Automotive. Thank you.

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Thibault, Mazda E Series

Protune Automotive

LAVERTON NORTH
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"Great service, quick and easy. Friendly mechanic"

Jesse, Ford Focus

All Tune Motors Service Centre Pty Ltd

PRESTON
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Christian was helpful, thorough and all in all great mechanic to deal with. Will...

Christian was helpful, thorough and all in all great mechanic to deal with. Will be going back for sure!

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Skye, Kia K2900

Tyreforce

CAMPBELLFIELD
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Good service, rang me within 3 hours to say it was ready for collection. Would c...

Good service, rang me within 3 hours to say it was ready for collection. Would come again.

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Erin, Kia Rio

Pro-Tek Automotive

THORNBURY
star star star star star

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Good clean workshop. Friendly staff. Delivered what they said. Would recommend t...

Good clean workshop. Friendly staff. Delivered what they said. Would recommend them.

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Darcy, VOLKSWAGEN TIGUAN

J Star Automotive

DIAMOND CREEK
star star star star star_half

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80000 km book service Nissan Xtrail TL diesel. This is a major service priced at...

80000 km book service Nissan Xtrail TL diesel. This is a major service priced at approx. $840.00 by Nissan dealerships. Worked out about the same as genuine Nissan parts were used but much closer to home than the nearest Nissan dealership. The garage had the vehicle all day probably to get the parts in, but because it was reasonably close to home it wasn't a problem.

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Jack, Nissan X-Trail

Kings Autocare Pty Ltd

COOLAROO
star star star star star

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star star star star star

"Good service...friendly."

Adam, Toyota Camry

One Stop Tyres

BRIAR HILL
star star star star star

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star star star star star

"Car's going great!"

Tim, Peugeot 307

Thien An Automotive

COBURG NORTH
star star star star star

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"Kim went above and beyond his duty, I was very pleased with the service."

Jamie, Kia Rio

Anands Autos

EPPING
star star star star star

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star star star star star

"Amazing work."

Roshan, Toyota Yaris

Repair Right Auto Mechanics

LAVERTON NORTH
star star star star star

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star star star star star

Was well informed of the the work undertaken and any possible issues for future ...

Was well informed of the the work undertaken and any possible issues for future reference. Happy to go back

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Daniel, Holden Cruze

Garage Apex

EPPING
star star star star star

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star star star star star

"My experience was great....Ken was very informative and great mechanic"

Shirshik, Holden Jackaroo

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Questions? Speak with a Service Advisor
1300 655 661