Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Top Asia mechanics in Loddon Mallee

Echuca Performance

ECHUCA CBD
star star star star star_border

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star star star star star_border

A good summary on the invoice (of what they did). However I booked a drop off se...

A good summary on the invoice (of what they did). However I booked a drop off service (for FREE) which they tried to charge me for. They did get a staff member to drop me off and pick me up in the end but this damaged the experience somewhat.

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Heather, Toyota Corolla

King Bear Auto

EAST BENDIGO
star star star star star_half

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star star star star star

It was great! Friendly, did what they said they would do and my car was finished...

It was great! Friendly, did what they said they would do and my car was finished at the time I requested. This is the first place that has taken the time to explain everything to me about the work they have done and future work that will be required. Will definitely go back 👌

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Sally, BMW 3 Series

MRT Automotive

MOAMA
star star star star star

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A major service dealt with efficiently and promptly. Price MUCH LESS than car ...

A major service dealt with efficiently and promptly. Price MUCH LESS than car dealership.

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Trevor, Volkswagen Polo

Bravo Race Engineering

MILDURA
star star star star star

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star star star star star

"Great job and advice from Tony. Car running great."

Graham, BMW 3 Series

Other Asia mechanics in Loddon Mallee

Ultra Tune Melton

MELTON
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Ultra Tune Melton serviced my car! The staff were magnificent & even though I do...

Ultra Tune Melton serviced my car! The staff were magnificent & even though I don't understand much about cars, Paul showed me everything that was done & explained it all to me

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Chloe, Honda Jazz

Midas Sunbury

SUNBURY
star star star star star_half

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They are always understanding, as due to overdue service , but they understand a...

They are always understanding, as due to overdue service , but they understand and don't hassle you if you can't make it. I did make it this time round as I had the money which is a bonus, and they were great. Great pleasure to do business with them, thank you once again for understanding.

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Sandra, FORD FOCUS

Charge Less Autos

KANGAROO FLAT
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They where friendly helpful didn't do anything without asking. Will go back for ...

They where friendly helpful didn't do anything without asking. Will go back for sure. Highly recommended

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Catherine, Mitsubishi ASX

Bendigo Complete Auto Care

IRONBARK
star star star star star_half

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"Honest ,prompt service awesome team of mechanics wouldn't go anywhere else"

Jai, Nissan Navara/Pick-up

Marsh Mechanics

MADDINGLEY
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"Great friendly service"

Col, Audi A4

SVM Automotive

EPPING
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Steve was amazing came on time and gave me advise on how to keep my car maintain...

Steve was amazing came on time and gave me advise on how to keep my car maintained. I will be defiantly be using Steve again.

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Paul, Mitsubishi Triton

Tyrepower Werribee

HOPPERS CROSSING
star star star star star

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Fast and friendly service. They even re-scheduled their work to work on my car s...

Fast and friendly service. They even re-scheduled their work to work on my car so that it can be ready earlier. Well done and will be back again. Highly recommended.

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Sai, Honda Civic

Princes Motor Repairs

BRUNSWICK EAST
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Great customer service and 100 percent work done in time and got a loan car for ...

Great customer service and 100 percent work done in time and got a loan car for a day. Good on ya mate ..!

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Abdul, Holden Cruze

Rapid Tune Epping

EPPING
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"Punctual and informative diagnosis for problem."

Peggy, Ford Territory

Rapid Tune Greensborough

GREENSBOROUGH
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"The staff was sup let friendly and they did a great job."

Talha, Jeep Wrangler

Perfect Auto Service

HOPPERS CROSSING
star star star star star_border

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star star star star star

Seemingly solid company who serviced my car for a good price and was prompt with...

Seemingly solid company who serviced my car for a good price and was prompt with returning me to my car. Only negative I can fault with the experience was the fixedprice car service telling me to drop off my car at 8:30am when perfect auto service actually opened at 9:00am. All in all I am happy with the experience and will take my car back when its due.

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Don, Toyota Corolla

Ultra Tune Diamond Creek

DIAMOND CREEK
star star star star star

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I obtained a very competitive quote and the service received from Diamond Valle...

I obtained a very competitive quote and the service received from Diamond Valley AutoTune was excellent. The quality of the workmanship, customer service and mechanical advice will have me coming back and recommending to family and friends. Mark

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Mark, Honda Accord

Midas Sunshine

SUNSHINE NORTH
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Excellent customer service and mechanical. I recommend Sunshine Midas for car se...

Excellent customer service and mechanical. I recommend Sunshine Midas for car service.

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Zerihun, Toyota Kluger

ABS Brunswick

BRUNSWICK EAST
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"Good professional service. Good communication."

Fiona, Hyundai Accent

* Minimum service amounts apply

Satguru Motors

CAMPBELLFIELD
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The service was very efficient. The staff were friendly and the work was excelle...

The service was very efficient. The staff were friendly and the work was excellently done. I gave my bmw 320i for servicing. They got it done in 2.5 hours. I would highly recommend these guys.

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Sharon, BMW 320i

MC Auto Service Centre

HOPPERS CROSSING
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"Very happy with the work ! Genuine rates ! Honest & Friendly staff !"

Shankar, Hyundai Getz

Custom Body & Automotive

RESERVOIR
star star star star star_half

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Very friendly mechanic with excellent communication skills. Small but efficient ...

Very friendly mechanic with excellent communication skills. Small but efficient business clearly helps to keep costs down for the customer. I saved almost 50% for the same logbook service quoted by Toyota. Have already told my friends about this place.

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Susan, Toyota Landcruiser/Prado

Velocity Tyre & Auto

CAROLINE SPRINGS
star star star star star

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Car was serviced as per manufacturers log book. Didn't try to run the price up f...

Car was serviced as per manufacturers log book. Didn't try to run the price up from the original quote. Very happy with service and will return for the next service.

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Jason, Jeep Compass

Goodyear Autocare Airport West

AIRPORT WEST
star star star star star

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Genuine mechanics, service done on time and was satisfied with the service done,...

Genuine mechanics, service done on time and was satisfied with the service done, all options for further work given, I will recommend Goodyear

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Craig, Subaru Impreza

Northern Automotive Heidelberg

HEIDELBERG WEST
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I'm very happy with the service I received. The staff were helpful and accommoda...

I'm very happy with the service I received. The staff were helpful and accommodating and the job was done to my satisfaction.

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Tony, Volkswagen Caddy/Caddy Maxi

Midas Hoppers Crossing

HOPPERS CROSSING
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+ Servicing on a Saturday + Fast and quality service + Service excellence from ...

+ Servicing on a Saturday + Fast and quality service + Service excellence from Tim and the team - they're easy to talk to and didn't keep me waiting

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Jeano, Holden Commodore

MKT Automotive

ALTONA NORTH
star star star star star

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Michael is a great mechanic and really friendly. We will not be going anywhere e...

Michael is a great mechanic and really friendly. We will not be going anywhere else to get our car serviced!

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Mark, Mitsubishi Colt

Sydney Rd Auto Repairs

COBURG NORTH
star star star star star

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star star star star_border star_border

"Its ok"

Tah, Audi A4

Car Servicing & You Keilor Park

KEILOR PARK
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Fast and friendly customer service. Was very happy with the options to have the ...

Fast and friendly customer service. Was very happy with the options to have the loan car which made it easier with work and car wash and clean which made it such a great experience. Will definitely return.

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Mary, Holden Commodore

Rapid Tune Derrimut

DERRIMUT
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The staff were friendly and the work was done on time as planned and in a profes...

The staff were friendly and the work was done on time as planned and in a professional manner. Would definitely go back to them.

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Chantelle, Hyundai ix35

Star Auto Group Pty Ltd

SUNSHINE NORTH
star star star star star_half

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Very happy with the service that has been given. Very honest n reliable. Booked ...

Very happy with the service that has been given. Very honest n reliable. Booked in my second car on the spot :-) n recommended to 2 of my colleagues. Thank you from a very satisfied customer.

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Sheba, Holden Viva

Highpoint Mufflers & Service Centre

MARIBYRNONG
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"Good honest guys that were upfront with total costs"

Rhiannon, Subaru Forester

Autotech Service Centre

SUNSHINE WEST
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"Fast service"

Trinh, TOYOTA KLUGER

* Minimum service amounts apply

Midas Highpoint

MARIBYRNONG
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Experience was good. Staff was very nice. Explained everything to me. He service...

Experience was good. Staff was very nice. Explained everything to me. He serviced the car in three hours and it was simple. Dropped down my car and picked up and paid.

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Angela, MERCEDES B - CLASS

Coburg Tyres & Auto Service

COBURG NORTH
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I took my car there for general service. They were very fast and they finish it ...

I took my car there for general service. They were very fast and they finish it less than 2 hours and the price was really good .

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Shabnam, Toyota Yaris

Natrad Ballarat

WENDOUREE
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Jack was very helpful in showing the poor work done on the vehicle by a previous...

Jack was very helpful in showing the poor work done on the vehicle by a previous repairer.

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Paul, Mazda CX-9

* Minimum service amounts apply

Euro Auto Care

HOPPERS CROSSING
star star star star star

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"Honestly the best bloke to work on a car, attention to detail, honest guy."

Jonathan, Volkswagen Golf

Moving Motors Pty Ltd

TULLAMARINE
star star star star star

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Excellent customer service and very professional. Very detailed with everything ...

Excellent customer service and very professional. Very detailed with everything that was done or needed to be done to my vehicle.

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petelo, Holden Sportwagon

* Minimum service amounts apply

ABS Heidelberg

HEIDELBERG WEST
star star star star star_border

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star star star star star_border

"fast service got my car back around 12 oclock"

Michael, Toyota Aurion

* Minimum service amounts apply

Midas Caroline Springs

RAVENHALL
star star star star star_border

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star star star star_border star_border

They did not rotate tyres and the sales man said they did that but they did not....

They did not rotate tyres and the sales man said they did that but they did not. They did not vacuum the car. They did not wash the car. Not happy at all.

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Wael, Mazda 3

Ultra Tune Preston

PRESTON
star star star star star

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star star star star star

"Great service at affordable price"

Jagadish, BMW 3 Series

The Corner Garage

RESERVOIR
star star star star star_half

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star star star star star

"Friendly and informative staff. I will be retuning. Reasonable prices also."

Carli, Toyota Yaris

Garage Full Throttle

CAMPBELLFIELD
star star star star star_half

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"Sammy is very helpful and easy to deal with. Highly recommended 5 stars"

Zaheer, Honda Accord Euro

Midas Essendon

ESSENDON
star star star star star_border

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I had one of those non-specific intermittent error messages occur with my Europe...

I had one of those non-specific intermittent error messages occur with my European car. One of those issues that the dealer usually strings me along for thousands of dollars. I was put on to an independent mechanic that had all the diagnosis equipment and who provided a pragmatic no-nonsense analysis. Within 24hrs I was off and running for under $200 with peace of mind restored and guarantees of resolution.

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Michael, Peugeot 407

Top Speed Motor Group Pty Ltd

COBURG NORTH
star star star star star

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star star star star star

Very pleasant people, did their best to accommodate my tight schedule and budget...

Very pleasant people, did their best to accommodate my tight schedule and budget. Will be returning.

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Alexander, Toyota Yaris

Supertech Automotive Repairs

THOMASTOWN
star star star star star

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star star star star star

Friendly and excellent service. I would certainly go back and happy to recommend...

Friendly and excellent service. I would certainly go back and happy to recommend to my friends

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karen, Volkswagen Golf V

Goodyear Autocare Glenroy

GLENROY
star star star star star

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star star star star star

"Communicated clearly what was going on at all times."

Rory, Mazda 323

SNG Automotive Pty Ltd

THOMASTOWN
star star star star star

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star star star star star

Garry & Singh were absolutely lovely. Great mechanic, trustworthy and reliable ...

Garry & Singh were absolutely lovely. Great mechanic, trustworthy and reliable people. They took time to explain you everything. Good price. 1st and amazing experience at SNG Automotive. Thank you.

Read more

Thibault, Mazda E Series

Protune Automotive

LAVERTON NORTH
star star star star star

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star star star star star

"Friendly and excellent service from Andrew"

Nick, Mazda CX-5

Exceltune

BRAYBROOK
star star star star star_half

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star star star star star_border

I thought that the experience with Exceltune was good, they contacted me regardi...

I thought that the experience with Exceltune was good, they contacted me regarding other work needed, and kept the replaced pieces to show me on pickup so I could see they had done the work.

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Alan, HYUNDAI TUCSON

All Tune Motors Service Centre Pty Ltd

PRESTON
star star star star star_half

LATEST REVIEW

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star star star star star

Christian was helpful, thorough and all in all great mechanic to deal with. Will...

Christian was helpful, thorough and all in all great mechanic to deal with. Will be going back for sure!

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Skye, Kia K2900

Tyreforce

CAMPBELLFIELD
star star star star star_half

LATEST REVIEW

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star star star star star_border

Good service, rang me within 3 hours to say it was ready for collection. Would c...

Good service, rang me within 3 hours to say it was ready for collection. Would come again.

Read more

Erin, Kia Rio

Pro-Tek Automotive

THORNBURY
star star star star star

LATEST REVIEW

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star star star star star

Good clean workshop. Friendly staff. Delivered what they said. Would recommend t...

Good clean workshop. Friendly staff. Delivered what they said. Would recommend them.

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Darcy, VOLKSWAGEN TIGUAN

J Star Automotive

DIAMOND CREEK
star star star star star_half

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star star star star star

Friendly,no fuss, simple process, good service, right price and done on time. Wh...

Friendly,no fuss, simple process, good service, right price and done on time. What more could you want from a car service.

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Jack, Nissan X-Trail

Highpoint Automotive Repairs

MARIBYRNONG
star star star star star_half

LATEST REVIEW

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star star star star star

"Excellent service will be returning in the future."

Kristy, Subaru Impreza

Kings Autocare Pty Ltd

COOLAROO
star star star star star

LATEST REVIEW

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star star star star star

"Good service...friendly."

Adam, Toyota Camry

One Stop Tyres

BRIAR HILL
star star star star star

LATEST REVIEW

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star star star star star

"Car's going great!"

Tim, Peugeot 307

Thien An Automotive

COBURG NORTH
star star star star star

LATEST REVIEW

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star star star star star

"Kim went above and beyond his duty, I was very pleased with the service."

Jamie, Kia Rio

Westmeadows Service Centre

WESTMEADOWS
star star star star star

LATEST REVIEW

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star star star star star

Westmeadows Service Centre is the best place for your car. Great customer servic...

Westmeadows Service Centre is the best place for your car. Great customer service. No wating and the mechanics are always happy to help. No matter how busy they are, they always keep smiling! Thank you to all the professional mechanics for their services for many years. 😀

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Mina, Holden Barina

Anands Autos

EPPING
star star star star star

LATEST REVIEW

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star star star star star

"Amazing work."

Roshan, Toyota Yaris

Repair Right Auto Mechanics

LAVERTON NORTH
star star star star star

LATEST REVIEW

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star star star star star

Was well informed of the the work undertaken and any possible issues for future ...

Was well informed of the the work undertaken and any possible issues for future reference. Happy to go back

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Daniel, Holden Cruze

Garage Apex

EPPING
star star star star star

LATEST REVIEW

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star star star star star

"My experience was great....Ken was very informative and great mechanic"

Shirshik, Holden Jackaroo

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Questions? Speak with a Service Advisor
1300 655 661