Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal
2. Create an Afterpay account that allows you to pay now and make four, fortnightly interest-free payments
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time
3. Pay the workshop once your car service and/or repairs have been completed

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Natrad Ballarat

Wendouree
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"All good Jack was great as usual"

Wayne, BMW 5 Series

Midas Auto Service Centre Ballarat

Delacombe
star star star star star_half

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"would have got 5 stars if brake fluid wasn't service (never requested)"

Gerard, Holden Barina Spark

Charge Less Autos

Kangaroo Flat
star star star star star

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Really happy with my experience. Great communication, fantastic price and custom...

Really happy with my experience. Great communication, fantastic price and customer service. Will definitely recommend to family and friends

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Brooke, Volkswagen Golf

Bendigo Complete Auto Care

Ironbark
star star star star star_half

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"Honest ,prompt service awesome team of mechanics wouldn't go anywhere else"

Jai, Nissan Navara/Pick-up

King Bear Auto

East Bendigo
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Very helpful staff. Excellent customer service in letting you know what their do...

Very helpful staff. Excellent customer service in letting you know what their doing have done etc.

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Barry, Ssangyong Korando

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Marsh Mechanics

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"Great friendly service"

Col, Audi A4

Ultra Tune Melton

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Fantastic service, great price, friendly and helpful staff. Will definitely be m...

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Midas Sunbury

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Leila, Mazda 3

Goodyear Autocare WaterGardens

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Fairly good service. Had to call back as invoice was not emailed as promised and...

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Abraham, Nissan Pulsar

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Ichok, Mitsubishi ASX

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Krista, Mazda 3

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Great service, didn’t charge any extra for the additional work that needed doing on my brakes. Would happily recommend these guys!

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DAVE, Ford Transit Custom

Rapid Tune Derrimut

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Great communication. Told me exactly what work needed to be done and was transpa...

Great communication. Told me exactly what work needed to be done and was transparent with the costs. Friendly team at Rapid Tune Derrimut, will be going there again!

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Chris, Ford Falcon

Fred's Auto Mechanic Repairs

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Fred’s auto was a great and seamless experience. I definitely appreciated the fr...

Fred’s auto was a great and seamless experience. I definitely appreciated the free loan car. On return, I was billed exactly what I was quoted for the service and was surprised to find my car and engine washed as well! Will more than likely be back there for my next service.

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Arbi, Jeep Patriot

Midas Pacific Werribee

Werribee
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Brendan, Holden Commodore

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ray, Mercedes-Benz E-Class

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Matthew, Holden Sportwagon

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Westmeadows Service Centre

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Mina, Holden Barina

Star Auto Group Pty Ltd

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"All good"

Harawira, Holden Commodore

Midas Sunshine

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Christian, TOYOTA COROLLA

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"Good service and the car is running well."

Ruben, Toyota Kluger

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"All work completed in a timely fashion, well priced and car is handling well."

Tim, Toyota Starlet

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Extremely happy with the work carried out. The staff were helpful & friendly. Would not hesitate to return for future servicing & work.

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Margaret, Nissan Pulsar

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Efficient and knowledgeable. Dropped me off and picked me up at shopping centre ...

Efficient and knowledgeable. Dropped me off and picked me up at shopping centre so I didn't have to wait in their garage.

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Julie, Toyota Camry

Euro Auto Care

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"Very good and quick service as described in the quote"

Ali, Honda Civic

Perfect Auto Service

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The mechanics was good, they explained all the work done in detail and didn't do...

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Annette, Holden Commodore

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"Great service, quick and easy. Friendly mechanic"

Jesse, Ford Focus

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Mechanic was professional and kept to time lines. His work was of a very good st...

Mechanic was professional and kept to time lines. His work was of a very good standard and clearly explained the work he had done.

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Shoana, Mazda 3

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Trinh, TOYOTA KLUGER

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"Good service...friendly."

Adam, Toyota Camry

Tyreforce

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Good service, rang me within 3 hours to say it was ready for collection. Would come again.

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Best Way Mechanical and Tyre Repairs

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The service team were great. They provided a prompt service and my car ran smoot...

The service team were great. They provided a prompt service and my car ran smoothly after it. I will definitely get my car serviced at Best Way again. Thanks guys!! Nick

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Nick, Ford Focus

Goodyear Autocare Glenroy

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"Good customer service and job well done."

Manish, Mitsubishi Lancer

Acetune Mobile Mechanics

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"Very friendly helpful and efficient mechanic a credit to your company!"

Gordon, Volkswagen Golf

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Hutchins MobilTech

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Aamir, Mazda 6

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"👌"

manuel, Opel/Vauxhall Astra

Car Club Mobile Mechanic

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He was polite and very informative. Explained what was required and did a great ...

He was polite and very informative. Explained what was required and did a great job.

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Caroline, HOLDEN ASTRA

Book trusted and local mechanics with AutoGuru.

Need a Amherst mechanic for your car service? Use AutoGuru to compare the best mechanics and workshops in your area of Loddon Mallee. Simply find the mechanic you want to use, confirm the price upfront, and book.

Let AutoGuru compare the best results locally around Amherst. Find mechanics that can service your vehicle, compare their price and book, all in one place. It’s less work for you, with no nasty surprises, and quality service from the best mechanics in Loddon Mallee.

Regardless of whether you require a milestone logbook service, a 10,000 km safety service or something else, you’ll find the best Amherst mechanic for the best price here at AutoGuru. All our quotes are fixed and you can book online. All makes and models welcome!

Why not have a mobile mechanic come to your home to complete your next service. Carry on with your day while a mobile mechanic carries out the service at a convenient location. Your day isn't interrupted, so you can carry on with the important things in life.

Had another crazy week and forgot to organise the car service? We know plenty of trusted mechanics open on Saturday in Amherst. You can search instant quotes and book your car service or repair within minutes!

Questions? Speak with a Service Advisor
1300 655 661