Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Best mechanics in Alma open Saturday

Bendigo Complete Auto Care

IRONBARK
star star star star star_half

LATEST REVIEW

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star star star star star

So quick and easy...from the initial search on Sunday to confirmation of booking...

So quick and easy...from the initial search on Sunday to confirmation of booking being logged took minutes. Confirmation of booking from the service provider of my choice came to me early on Monday - too easy!

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Anton, Volkswagen Tiguan

Marsh Mechanics

MADDINGLEY
star star star star star_half

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star star star star star

"Great friendly service"

Col, Audi A4

Ultra Tune Melton

MELTON
star star star star star

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star star star star star

"Very professional and courteous"

Rajnesh, Hyundai ix35

Acetune Mobile Mechanics

airport_shuttle Mobile Mechanic

star star star star star_half

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star star star star star

Customer service was great right from the start and they went out of their way t...

Customer service was great right from the start and they went out of their way to fit me in. Alan was fantastic in servicing the car and the repairs the car needed were reasonably priced.

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Michelle, Kia Grand Carnival

Midas Sunbury

SUNBURY
star star star star star_half

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star star star star star

They are always understanding, as due to overdue service , but they understand a...

They are always understanding, as due to overdue service , but they understand and don't hassle you if you can't make it. I did make it this time round as I had the money which is a bonus, and they were great. Great pleasure to do business with them, thank you once again for understanding.

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Sandra, FORD FOCUS

No deposit & interest free

BOOK NOW, PAY LATER

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Fix All Automotive

RAVENHALL
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Value for money. Easy to talk to. Very informative. Highly recommended. Well def...

Value for money. Easy to talk to. Very informative. Highly recommended. Well definitely will call again.

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Tito, HOLDEN BARINA

Velocity Tyre & Auto

CAROLINE SPRINGS
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"Well the service was okay"

Justin, Toyota Camry

Midas Caroline Springs

RAVENHALL
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They didn't include everything listed in the service book and listed on the webs...

They didn't include everything listed in the service book and listed on the website for a standard service such as checking breaks and rotating my tires not sure the reason why so I will give them a call tomorrow.

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Krista, Mazda 3

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Thank you Con.very impressed with the job and very friendly and easy to deal wit...

Thank you Con.very impressed with the job and very friendly and easy to deal with.most important thing is honest assessment of my car.

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Prabin, Mazda 6

Rapid Tune Derrimut

DERRIMUT
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Pretty good. I've also had my previous service in this place and the result was ...

Pretty good. I've also had my previous service in this place and the result was good. Had one significant problem before but the people solved it professionally

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Krisna, Ford Focus

Westmeadows Service Centre

WESTMEADOWS
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Westmeadows Service Centre is the best place for your car. Great customer servic...

Westmeadows Service Centre is the best place for your car. Great customer service. No wating and the mechanics are always happy to help. No matter how busy they are, they always keep smiling! Thank you to all the professional mechanics for their services for many years. 😀

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Mina, Holden Barina

Car Servicing & You Keilor Park

KEILOR PARK
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"Excellent service and very friendly. Highly recommend!"

Emily, Kia Sportage

Moving Motors Pty Ltd

TULLAMARINE
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"Ninos was very helpful. Thx for the service"

Glen, Audi A3/A3 Sportback

Star Auto Group Pty Ltd

SUNSHINE NORTH
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Very honest & reliable professional service for my Jeep. Recommend for anyone to...

Very honest & reliable professional service for my Jeep. Recommend for anyone to try them.

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Rasen, Jeep Compass

Midas Werribee Plaza

WERRIBEE
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Car needed service... car got serviced in a timely manner Price is good, way le...

Car needed service... car got serviced in a timely manner Price is good, way less money/time than the dealership People are nice aswell, ill be back for next service :)

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Brendan, Holden Commodore

Midas Sunshine

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"Happy to go back again ."

Joe, Holden Commodore

Fred's Auto Mechanic Repairs

WERRIBEE
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Work completed satisfactory with a prompt service. Felt that owner should provid...

Work completed satisfactory with a prompt service. Felt that owner should provide a complete list of work done, instead of a hand scribbled invoice. Needs to be more professional with paperwork with use of computer Peter Stephenson

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Peter, Subaru Outback

Midas Hoppers Crossing

HOPPERS CROSSING
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"works well good people good work just for regas too expensive they charged $240"

Thaya, Toyota Corolla

Safe Lube Mobile Mechanics

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Chris was very professional and was happy to answer my million and one questions...

Chris was very professional and was happy to answer my million and one questions. would definitely refer a friend and use this service again!

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Trish, Kia Cerato

Satguru Motors

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They are efficient and went above and beyond what I expected fixing long term is...

They are efficient and went above and beyond what I expected fixing long term issues that have been misdiagnosed with my car! They are extremely accomodating and are very help. My car now runs like it is brand new :)

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Emma, Holden Astra

Tyreforce

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Good service, rang me within 3 hours to say it was ready for collection. Would c...

Good service, rang me within 3 hours to say it was ready for collection. Would come again.

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Erin, Kia Rio

Goodyear Autocare Airport West

AIRPORT WEST
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Genuine mechanics, service done on time and was satisfied with the service done,...

Genuine mechanics, service done on time and was satisfied with the service done, all options for further work given, I will recommend Goodyear

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Craig, Subaru Impreza

Kings Autocare Pty Ltd

COOLAROO
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"Good service...friendly."

Adam, Toyota Camry

MC Auto Service Centre

HOPPERS CROSSING
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"Moe the owner was fantastic knew what he was doing and customer focused"

Harold, Holden Captiva

Euro Auto Care

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Great attention to detail and very accomodating. Very knowledgeable, especially ...

Great attention to detail and very accomodating. Very knowledgeable, especially with European vehicles. Everything promised was delivered on time and within budget. Highly recommended! Would definitely go back and get my car repaired or serviced in the future.

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Yasser, Volkswagen Polo

Perfect Auto Service

HOPPERS CROSSING
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Awesome service, took it in at 9am and it was finished at 11.15am... will go bac...

Awesome service, took it in at 9am and it was finished at 11.15am... will go back again

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Jamie, Hyundai Getz

Autotech Service Centre

SUNSHINE WEST
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Autotech are a family owned and run business. The customer service was wonderful...

Autotech are a family owned and run business. The customer service was wonderful, they are very professional and ethical. My car is now running like a dream. I would highly reccommend them. They checked in with me before doing any work, providing quotes and seeking approval each step of the way. My car will now only be serviced at Autotech, it's great to find honest mechanics I can trust.

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Taryn, Mazda 121 Metro

Protune Automotive

LAVERTON NORTH
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"Good friendly knew what he was talking about would recommend to anyone"

Jody, Mitsubishi Triton

Goodyear Autocare Glenroy

GLENROY
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"Good customer service and job well done."

Manish, Mitsubishi Lancer

Repair Right Auto Mechanics

LAVERTON NORTH
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Was well informed of the the work undertaken and any possible issues for future ...

Was well informed of the the work undertaken and any possible issues for future reference. Happy to go back

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Daniel, Holden Cruze

Best Way Mechanical and Tyre Repairs

SUNSHINE
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The service team were great. They provided a prompt service and my car ran smoot...

The service team were great. They provided a prompt service and my car ran smoothly after it. I will definitely get my car serviced at Best Way again. Thanks guys!! Nick

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Nick, Ford Focus

Express Auto and Mechanical Service Centre

LAVERTON
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Mechanic was professional and kept to time lines. His work was of a very good st...

Mechanic was professional and kept to time lines. His work was of a very good standard and clearly explained the work he had done.

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Shoana, Mazda 3

Garage Full Throttle

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"Sammy is very helpful and easy to deal with. Highly recommended 5 stars"

Zaheer, Honda Accord Euro

Charge Less Autos

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"Great service, well detailed with all charges and aditional extras explained"

Jaimi, Mitsubishi Lancer

Natrad Ballarat

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Dropped me home when I took the car in, done in a few hours. Broke down all the ...

Dropped me home when I took the car in, done in a few hours. Broke down all the work for me to check out and had a list of things to keep an eye on etc.

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Mykel, Holden Calais

Edan Cassell Edge Automotive

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Excellent service, they drove me to the nearest shopping centre so I didn't have...

Excellent service, they drove me to the nearest shopping centre so I didn't have to wait in office then came & collected me when car was finished. And they were very quick and friendly.

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Ken, MAZDA CX5

Midas Auto Service Centre Ballarat

DELACOMBE
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The service was great and they were consultative regarding all that was done. Th...

The service was great and they were consultative regarding all that was done. The service extras were a bonus, including a wash and detail and the final charges were reasonable. All in all a very positive experience.

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Brad, Mazda Tribute

King Bear Auto

EAST BENDIGO
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"Work finished promptly and professionally."

Gayle, Hyundai Accent/Excel

Autolube

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Hutchins MobilTech

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"Fantastic car service and customer service. 100% recommend. Also best price!"

Quang Minh, NISSAN X-TRAIL

Tyrepower Werribee

HOPPERS CROSSING
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Great shop with friendly staff who always complete servicing quickly and with qu...

Great shop with friendly staff who always complete servicing quickly and with quality, highly recommended

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Bradley, Hyundai i20

Seal Motors

AIRPORT WEST
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Not a Melbournite.... staying down here for family reasons.... car overdue for a...

Not a Melbournite.... staying down here for family reasons.... car overdue for a service. Paul provided excellent service and showed great, old fashioned courtesy. Couldn't be happier! Will definitely come back again for future services. Great customer service and follow up. Thank you. Lois

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Lois, Audi Q5

Car Club Mobile Mechanic

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A guy (Michael) turned up on time, fixed and serviced the car, cheerful and happ...

A guy (Michael) turned up on time, fixed and serviced the car, cheerful and happy, and more than welcome to come again.

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David, HONDA JAZZ

Exceltune

BRAYBROOK
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Great knowledge and able to relay in simple language what has to be done. Any me...

Great knowledge and able to relay in simple language what has to be done. Any mechanic who suggests to leave the car for an extra day must be in love with the job.

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Glenn, HOLDEN CALAIS

Book trusted and local mechanics with AutoGuru.

Looking to get your car serviced on a Saturday? AutoGuru has mechanics open on a Saturday. You can compare and book these mechanics online... too easy! We allow you to pay upfront via credit card, via PayPal, interest-free with ZipPay or to pay on pickup.

So we can provide you with accurate quotes, let us know your details and we'll populate competitive quotes from mechanics who are open on a Saturday in your area. You can then book and pay online. All you have to do is turn up on the day you nominated then its happy days!

Not only do we have trusted mechanics open on a Saturday in your area, they also have amazing reviews from real customers! You know you're getting the best of the best when booking with AutoGuru.

Questions? Speak with a Service Advisor
1300 655 661