Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Top Alfa Romeo mechanics in Loddon Mallee

Echuca Performance

ECHUCA CBD
star star star star star_border

LATEST REVIEW

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star star star star star_border

"Great to have pick up service. Very reasonable rates."

Heather, Toyota Corolla

King Bear Auto

EAST BENDIGO
star star star star star_half

LATEST REVIEW

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star star star star star

It was great! Friendly, did what they said they would do and my car was finished...

It was great! Friendly, did what they said they would do and my car was finished at the time I requested. This is the first place that has taken the time to explain everything to me about the work they have done and future work that will be required. Will definitely go back 👌

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Sally, BMW 3 Series

MRT Automotive

MOAMA
star star star star star

LATEST REVIEW

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star star star star star

A major service dealt with efficiently and promptly. Price MUCH LESS than car ...

A major service dealt with efficiently and promptly. Price MUCH LESS than car dealership.

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Trevor, Volkswagen Polo

Bravo Race Engineering

MILDURA
star star star star star

LATEST REVIEW

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star star star star star

"Great job and advice from Tony. Car running great."

Graham, BMW 3 Series

Other Alfa Romeo mechanics in Loddon Mallee

Ultra Tune Melton

MELTON
star star star star star

LATEST REVIEW

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star star star star star

Superb excellent service by ultra tune they are very friendly and do excellent j...

Superb excellent service by ultra tune they are very friendly and do excellent job.

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Mohit, Mercedes-Benz E-Class

Midas Sunbury

SUNBURY
star star star star star_half

LATEST REVIEW

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star star star star star

Spiro was fantastic. Was able to explain clearly and work with me to discuss th...

Spiro was fantastic. Was able to explain clearly and work with me to discuss the next steps for my car. Would highly recommend to everyone to visit Midas Sunbury

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Kris, Peugeot 407

Charge Less Autos

KANGAROO FLAT
star star star star star

LATEST REVIEW

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star star star star star

"Received awesome service"

Shay, Holden Commodore

Bendigo Complete Auto Care

IRONBARK
star star star star star_half

LATEST REVIEW

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star star star star star

So quick and easy...from the initial search on Sunday to confirmation of booking...

So quick and easy...from the initial search on Sunday to confirmation of booking being logged took minutes. Confirmation of booking from the service provider of my choice came to me early on Monday - too easy!

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Anton, Volkswagen Tiguan

Marsh Mechanics

MADDINGLEY
star star star star star_half

LATEST REVIEW

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star star star star star

"Great friendly service"

Col, Audi A4

SVM Automotive

EPPING
star star star star star

LATEST REVIEW

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star star star star star

Steve was amazing came on time and gave me advise on how to keep my car maintain...

Steve was amazing came on time and gave me advise on how to keep my car maintained. I will be defiantly be using Steve again.

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Paul, Mitsubishi Triton

Tyrepower Werribee

HOPPERS CROSSING
star star star star star

LATEST REVIEW

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star star star star star

Andrew did a fabulous job. He called to let me know all was well and recommended...

Andrew did a fabulous job. He called to let me know all was well and recommended a tyre rotation. The job was done on time and very reasonably priced!!

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Deb, Ford Territory

Princes Motor Repairs

BRUNSWICK EAST
star star star star star_half

LATEST REVIEW

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star star star star star

"Service was fantastic just didn't get those perks selected at time of booking."

Astrid, Jeep Cherokee

Goodyear Autocare Essendon

ESSENDON
star star star star star

LATEST REVIEW

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star star star star star

"Prompt service, great communication"

Meredith, Toyota Corolla

Rapid Tune Epping

EPPING
star star star star star_half

LATEST REVIEW

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star star star star star

"Good service all people are very accommodating..good job"

Willie, Honda Civic

Rapid Tune Greensborough

GREENSBOROUGH
star star star star star_half

LATEST REVIEW

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star star star star star

Shayne and the team at Rapid Tune Greensborough could not have been more friendl...

Shayne and the team at Rapid Tune Greensborough could not have been more friendly, professional and eager to please. The work was done as quoted and completed on time. A courtesy car was provided and my car was spotless on collection. The team were even genuinely happy to have a look into another small issue I had at no extra cost. I would have no hesitation in using them again or in highly recommending them.

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Lindy, Hyundai i30

Karworx Vehicle Service Centre Essendon

ESSENDON
star star star star star_border

LATEST REVIEW

See all
star star star star_border star_border

Total it cost was $860 after being told it was $809, took two days to order in a...

Total it cost was $860 after being told it was $809, took two days to order in a $320 hose, they added silly little things like washer fluid, injector cleaner on top of a full tank of fuel, said they had done a transmission oil change but feel no difference at all, car exhaust now doesn't sound the best, and my car now idles irregular. VW Golf Mk iv manual.

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Jonathan, Volkswagen Golf IV

Perfect Auto Service

HOPPERS CROSSING
star star star star star_border

LATEST REVIEW

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star star star star_border star_border

Hi Too early to comment on workmanship. But the Front Desk area was dirty, poorl...

Hi Too early to comment on workmanship. But the Front Desk area was dirty, poorly arranged- oil & grease on microwave etc etc. Could be better.

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Anbu, Hyundai i30

Ultra Tune Diamond Creek

DIAMOND CREEK
star star star star star

LATEST REVIEW

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star star star star star

Their communication is very good. service done in timely manner. Job well done b...

Their communication is very good. service done in timely manner. Job well done by the crew!!

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Bhaumik, Toyota Corolla

Midas Sunshine

SUNSHINE NORTH
star star star star star_half

LATEST REVIEW

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star star star star star

Great service! Very friendly and welcoming. Let me know how long they would need...

Great service! Very friendly and welcoming. Let me know how long they would need it and finished on time!! First time I haven't had to waste the whole day waiting for my car.

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Joceline, Mercedes-Benz C-Class

ABS Brunswick

BRUNSWICK EAST
star star star star star

LATEST REVIEW

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star star star star star

Steve followed the service of my car. He was clear and helpful in explaining the...

Steve followed the service of my car. He was clear and helpful in explaining the overall condition of the car. He pointed out that tyres will soon need replacement without forcing into buying. My car had some noticeable oil leaks, which were during the service were identified as leftovers from previous engine works. When the next day the car was still leaking, I was told to drive the car over and Steve inspected the car again (free of charge) and once the problem was identified asked for a reasonable price to fix it. Overall, good mechanics and good service, honest prices. I'll go back for the next service.

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Matteo, HOLDEN VIVA

* Minimum service amounts apply

Satguru Motors

CAMPBELLFIELD
star star star star star_half

LATEST REVIEW

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star star star star star

The service given the company and mechanic was great and also help me to give th...

The service given the company and mechanic was great and also help me to give the information what I need to fix it my self just in case of emergency

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Prabhjot, Holden Commodore

MC Auto Service Centre

HOPPERS CROSSING
star star star star star_border

LATEST REVIEW

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star star star star star

I did a major service and timing belt kit service and I am very happy with their...

I did a major service and timing belt kit service and I am very happy with their work on my car. They quoted best price than other workshops. The car drives much better and I would like to thank them for doing the job professionally. They even replaced parts such as wipers with good quality ones and globe lights for free. I would recommend MC for auto service.

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Simon, Mitsubishi Magna

Custom Body & Automotive

RESERVOIR
star star star star star_half

LATEST REVIEW

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star star star star star

I did logbook service. The service I think is very good and processed very fast....

I did logbook service. The service I think is very good and processed very fast. I can feel my car's engine performs better after the service!

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Jing, TOYOTA CAMRY

Velocity Tyre & Auto

CAROLINE SPRINGS
star star star star star

LATEST REVIEW

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star star star star star_border

It doesn't take long time to have your car booked in for a service. I booked my ...

It doesn't take long time to have your car booked in for a service. I booked my car in for a service on Saturday afternoon online and got it serviced by Tuesday. Thanks you auto guru.

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Ichok, Mitsubishi ASX

Northern Automotive Heidelberg

HEIDELBERG WEST
star star star star star

LATEST REVIEW

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star star star star star

Great experience. Highly recommend. Honest and very reasonably priced and most i...

Great experience. Highly recommend. Honest and very reasonably priced and most importantly very time efficient with service and repairs. I will definitely be returning here from now on.

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Carla, Honda Jazz

Goodyear Autocare Airport West

AIRPORT WEST
star star star star star

LATEST REVIEW

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star star star star star

"Friendly staffs and Excellent service."

YIFENG, Suzuki Kizashi

Midas Hoppers Crossing

HOPPERS CROSSING
star star star star star_half

LATEST REVIEW

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star star star star star

+ Servicing on a Saturday + Fast and quality service + Service excellence from ...

+ Servicing on a Saturday + Fast and quality service + Service excellence from Tim and the team - they're easy to talk to and didn't keep me waiting

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Jeano, Holden Commodore

MKT Automotive

ALTONA NORTH
star star star star star

LATEST REVIEW

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star star star star star

Easy to book. The mechanic was very helpful and answered all our questions. Than...

Easy to book. The mechanic was very helpful and answered all our questions. Thanks!

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Tina, NISSAN MICRA

Edan Cassell Edge Automotive

WENDOUREE
star star star star star

LATEST REVIEW

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star star star star star

I found the staff and workmanship to be professional and helpful, and I will hap...

I found the staff and workmanship to be professional and helpful, and I will happily use them again.

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Chris, Nissan Maxima

Sydney Rd Auto Repairs

COBURG NORTH
star star star star star

LATEST REVIEW

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star star star star star

Great service with a great price. I knew my front tyres were getting a bit thin ...

Great service with a great price. I knew my front tyres were getting a bit thin and they did as well so it was no trouble to get them replaced at the same time.

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Mark, Suzuki Swift

Car Servicing & You Keilor Park

KEILOR PARK
star star star star star_half

LATEST REVIEW

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star star star star star

Paul and his team are the Best mechanic I've been to since moving here. Quick ea...

Paul and his team are the Best mechanic I've been to since moving here. Quick easy affordable and reliable. They really do take care of their customers. My go to mechanic from now on!

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Champion, Holden Vectra

Rapid Tune Derrimut

DERRIMUT
star star star star star_half

LATEST REVIEW

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star star star star star

VW service, breaks, spark plugs and rotary done. They did an amazing job and did...

VW service, breaks, spark plugs and rotary done. They did an amazing job and didn't just try to rip me off like some mechanics. Would highly recommend

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Montana, Volkswagen Golf V

Midas Auto Service Centre Ballarat

DELACOMBE
star star star star star_half

LATEST REVIEW

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star star star star star

The service was great and they were consultative regarding all that was done. Th...

The service was great and they were consultative regarding all that was done. The service extras were a bonus, including a wash and detail and the final charges were reasonable. All in all a very positive experience.

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Brad, Mazda Tribute

Star Auto Group Pty Ltd

SUNSHINE NORTH
star star star star star_half

LATEST REVIEW

See all
star star star star star

Excellent Service. Great price. They seem very trustworthy. I'll definitely ...

Excellent Service. Great price. They seem very trustworthy. I'll definitely be taking my car back here for my next service.

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Debbie, Volkswagen Golf VI Cabrio

Autotech Service Centre

SUNSHINE WEST
star star star star star

LATEST REVIEW

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star star star star star

"great service and nice people."

David, Fiat Ducato

* Minimum service amounts apply

Midas Highpoint

MARIBYRNONG
star star star star star_half

LATEST REVIEW

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star star star star star

Good friendly service. Warm welcoming staff and quick professional service. Defi...

Good friendly service. Warm welcoming staff and quick professional service. Definitely recommend.

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Mata, HOLDEN COMMODORE

Highpoint Mufflers & Service Centre

MARIBYRNONG
star star star star star_half

LATEST REVIEW

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star star star star star

"Great bunch of guys, very helpful even though I forgot my service book!"

Mohsin, Volkswagen Golf

Coburg Tyres & Auto Service

COBURG NORTH
star star star star_border star_border

LATEST REVIEW

See all
star star star star star

I took my car there for general service. They were very fast and they finish it ...

I took my car there for general service. They were very fast and they finish it less than 2 hours and the price was really good .

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Shabnam, Toyota Yaris

Natrad Ballarat

WENDOUREE
star star star star star_half

LATEST REVIEW

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star star star star star

"All good Jack was great as usual"

Wayne, BMW 5 Series

* Minimum service amounts apply

Euro Auto Care

HOPPERS CROSSING
star star star star star

LATEST REVIEW

See all
star star star star star

"Honestly the best bloke to work on a car, attention to detail, honest guy."

Jonathan, Volkswagen Golf

Moving Motors Pty Ltd

TULLAMARINE
star star star star star

LATEST REVIEW

See all
star star star star star

Excellent customer service and very professional. Very detailed with everything ...

Excellent customer service and very professional. Very detailed with everything that was done or needed to be done to my vehicle.

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petelo, Holden Sportwagon

Goodyear Autocare WaterGardens

TAYLORS LAKES
star star star star star_half

LATEST REVIEW

See all
star star star star star_border

Fairly good service. Had to call back as invoice was not emailed as promised and...

Fairly good service. Had to call back as invoice was not emailed as promised and address was written incorrectly

Read more

Abraham, Nissan Pulsar

* Minimum service amounts apply

ABS Heidelberg

HEIDELBERG WEST
star star star star star_border

LATEST REVIEW

See all
star star star star star

Excellent service and communication. Great price. Will be using these guys again...

Excellent service and communication. Great price. Will be using these guys again.

Read more

Colin, Nissan Tiida

* Minimum service amounts apply

Midas Caroline Springs

RAVENHALL
star star star star star_border

LATEST REVIEW

See all
star star star star_border star_border

They did not rotate tyres and the sales man said they did that but they did not....

They did not rotate tyres and the sales man said they did that but they did not. They did not vacuum the car. They did not wash the car. Not happy at all.

Read more

Wael, Mazda 3

Fix All Automotive

RAVENHALL
star star star star star

LATEST REVIEW

See all
star star star star star

Value for money. Easy to talk to. Very informative. Highly recommended. Well def...

Value for money. Easy to talk to. Very informative. Highly recommended. Well definitely will call again.

Read more

Tito, HOLDEN BARINA

Ultra Tune Preston

PRESTON
star star star star star

LATEST REVIEW

See all
star star star star star

I found the guys to be friendly and efficient. The vehicle was serviced promptly...

I found the guys to be friendly and efficient. The vehicle was serviced promptly and I was given a call when ready as promised.

Read more

John, Ford Mustang

The Corner Garage

RESERVOIR
star star star star star_half

LATEST REVIEW

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star star star star star

"Great service and great price. Recommended."

Edwin, Holden Viva

Midas Essendon

ESSENDON
star star star star star_border

LATEST REVIEW

See all
star star star star_border star_border

Had a virgin velocity point offer that wasn't honoured. No points. Also telling ...

Had a virgin velocity point offer that wasn't honoured. No points. Also telling me so many things that were, in their words ‘cracked’ and needed replacing was a bit suspicious. In the end, paid for an expensive driveline replacement that cost 5 times as much as the service

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Narak, Toyota Corolla

Top Speed Motor Group Pty Ltd

COBURG NORTH
star star star star star

LATEST REVIEW

See all
star star star star star

Great mechanic, very friendly and professional. Dropped vehicle in the morning a...

Great mechanic, very friendly and professional. Dropped vehicle in the morning and all works completed by the afternoon. Prompt and reliable will definitely use Top Speed Motor Group more often!!

Read more

Oliver, Honda Jazz

Supertech Automotive Repairs

THOMASTOWN
star star star star star

LATEST REVIEW

See all
star star star star star

Friendly and excellent service. I would certainly go back and happy to recommend...

Friendly and excellent service. I would certainly go back and happy to recommend to my friends

Read more

karen, Volkswagen Golf V

* Minimum service amounts apply

Azzco Mechanical Service

HOPPERS CROSSING
star star star star star

LATEST REVIEW

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star star star star star

My experience with the machanic was A++ He made my husband and I very welcome a...

My experience with the machanic was A++ He made my husband and I very welcome and even offered to take us to the shopping center. My windscreen was replaced sooner than the expected time and the workshop experience was excellent. I would definitely use Azzco mechanical service again.

Read more

Lisa, Nissan X-Trail

Goodyear Autocare Glenroy

GLENROY
star star star star star

LATEST REVIEW

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star star star star star

"Communicated clearly what was going on at all times."

Rory, Mazda 323

SNG Automotive Pty Ltd

THOMASTOWN
star star star star star

LATEST REVIEW

See all
star star star star star

You guys provide professional service. I am thankful for your right advice for m...

You guys provide professional service. I am thankful for your right advice for my car . Easy to get appointment and job well done. I am suggesting your services to my mates. Cheers !

Read more

Sam, Holden Cruze

Protune Automotive

LAVERTON NORTH
star star star star star

LATEST REVIEW

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star star star star star

"Good friendly knew what he was talking about would recommend to anyone"

Jody, Mitsubishi Triton

Exceltune

BRAYBROOK
star star star star star_half

LATEST REVIEW

See all
star star star star star

Great knowledge and able to relay in simple language what has to be done. Any me...

Great knowledge and able to relay in simple language what has to be done. Any mechanic who suggests to leave the car for an extra day must be in love with the job.

Read more

Glenn, HOLDEN CALAIS

All Tune Motors Service Centre Pty Ltd

PRESTON
star star star star star_half

LATEST REVIEW

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star star star star star

Christian was helpful, thorough and all in all great mechanic to deal with. Will...

Christian was helpful, thorough and all in all great mechanic to deal with. Will be going back for sure!

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Skye, Kia K2900

Tyreforce

CAMPBELLFIELD
star star star star star_half

LATEST REVIEW

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star star star star star_border

Good service, rang me within 3 hours to say it was ready for collection. Would c...

Good service, rang me within 3 hours to say it was ready for collection. Would come again.

Read more

Erin, Kia Rio

Pro-Tek Automotive

THORNBURY
star star star star star

LATEST REVIEW

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star star star star star

Good clean workshop. Friendly staff. Delivered what they said. Would recommend t...

Good clean workshop. Friendly staff. Delivered what they said. Would recommend them.

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Darcy, VOLKSWAGEN TIGUAN

J Star Automotive

DIAMOND CREEK
star star star star star_half

LATEST REVIEW

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star star star star star

Friendly,no fuss, simple process, good service, right price and done on time. Wh...

Friendly,no fuss, simple process, good service, right price and done on time. What more could you want from a car service.

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Jack, Nissan X-Trail

Highpoint Automotive Repairs

MARIBYRNONG
star star star star star_half

LATEST REVIEW

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star star star star star

"Excellent service will be returning in the future."

Kristy, Subaru Impreza

Kings Autocare Pty Ltd

COOLAROO
star star star star star

LATEST REVIEW

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star star star star star

"Good service...friendly."

Adam, Toyota Camry

One Stop Tyres

BRIAR HILL
star star star star star

LATEST REVIEW

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star star star star star

"Car's going great!"

Tim, Peugeot 307

Thien An Automotive

COBURG NORTH
star star star star star

LATEST REVIEW

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star star star star star

"Kim went above and beyond his duty, I was very pleased with the service."

Jamie, Kia Rio

Westmeadows Service Centre

WESTMEADOWS
star star star star star

LATEST REVIEW

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star star star star star

Westmeadows Service Centre is the best place for your car. Great customer servic...

Westmeadows Service Centre is the best place for your car. Great customer service. No wating and the mechanics are always happy to help. No matter how busy they are, they always keep smiling! Thank you to all the professional mechanics for their services for many years. 😀

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Mina, Holden Barina

Anands Autos

EPPING
star star star star star

LATEST REVIEW

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star star star star star

"Amazing work."

Roshan, Toyota Yaris

Repair Right Auto Mechanics

LAVERTON NORTH
star star star star star

LATEST REVIEW

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star star star star star

Was well informed of the the work undertaken and any possible issues for future ...

Was well informed of the the work undertaken and any possible issues for future reference. Happy to go back

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Daniel, Holden Cruze

Garage Apex

EPPING
star star star star star

LATEST REVIEW

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star star star star star

"My experience was great....Ken was very informative and great mechanic"

Shirshik, Holden Jackaroo

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Questions? Speak with a Service Advisor
1300 655 661