Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

Search and book Katandra West mechanics. Book your car service online and save.

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ABS Shepparton

SHEPPARTON CBD
star star star star star_half

LATEST REVIEW

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star star star star star

The service I received was excellent and friendly. I was dropped off in town whi...

The service I received was excellent and friendly. I was dropped off in town while the car was being serviced and promptly picked up to collect my car. I recommend ABS Shepparton as a service provider and Fixedprice CarService also for their great service. It saved us money by being able to have a choice for the same service.

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Richard, HYUNDAI i30

MRT Automotive

MOAMA
star star star star star

LATEST REVIEW

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Great service, friendly and informative. Would recommend to anyone needing a fas...

Great service, friendly and informative. Would recommend to anyone needing a fast, thorough car service.

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Craig, TOYOTA RAV4

Echuca Performance

ECHUCA CBD
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The motor mechanic asked if I had any conerns n followed the one. He reported hi...

The motor mechanic asked if I had any conerns n followed the one. He reported his concerns to me for review. Very professional service done according to service guidelines.

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Heather, Toyota Corolla

No deposit & interest free

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ABS Wodonga

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The staff were very friendly and professional. They did a great job in a small ...

The staff were very friendly and professional. They did a great job in a small time frame. Definitely would recommend them to everyone

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David, Kia Rio

King Bear Auto

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Very helpful staff. Excellent customer service in letting you know what their doing have done etc.

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ABS Albury

LAVINGTON
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Very friendly staff, log book service completed without any issues. Would recomm...

Very friendly staff, log book service completed without any issues. Would recommend and use again.

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Liz, Jeep Grand Cherokee

Bendigo Complete Auto Care

IRONBARK
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"very courteous,prompt service"

Colleen, Holden Commodore

Charge Less Autos

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"Great service highly recommend"

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J Star Automotive

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Friendly,no fuss, simple process, good service, right price and done on time. What more could you want from a car service.

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Jack, Nissan X-Trail

Anands Autos

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"Amazing work."

Roshan, Toyota Yaris

Garage Apex

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"My experience was great....Ken was very informative and great mechanic"

Shirshik, Holden Jackaroo

ABS Epping

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The team at ABS Epping are great, I have been taking my cars there for years now...

The team at ABS Epping are great, I have been taking my cars there for years now. They tell you when things need fixing and are honest. One time they saved me over $3,000 on my Toyota Camry due to South Morang Toyota trying to say things needed fixing and they didn't. The team at ABS checked the list I was given and showed me what they thought didn't need fixing as well.

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Brad, Mitsubishi Outlander

Ultra Tune Diamond Creek

DIAMOND CREEK
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"Great customer service, friendly and reliable. Will definitely be returning"

Konstance, Mazda CX-5

SVM Automotive

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"He was very efficient"

Andrew, Holden Commodore

Rapid Tune Epping

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Customer service was fantastic and the way the worked out a plan to squeeze me i...

Customer service was fantastic and the way the worked out a plan to squeeze me in at such a busy time of year was greatly appreciated. Will definitely be my mechanic of choice in the future.

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Joel, Jeep Wrangler

Tyreforce

CAMPBELLFIELD
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Good service, rang me within 3 hours to say it was ready for collection. Would c...

Good service, rang me within 3 hours to say it was ready for collection. Would come again.

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Erin, Kia Rio

* Minimum service amounts apply

Satguru Motors

CAMPBELLFIELD
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Satguru serviced my Jeep Grand Cherokee yesterday for the 120,000 k, and 130,000...

Satguru serviced my Jeep Grand Cherokee yesterday for the 120,000 k, and 130,000 km service and I am confident there will be no issues. They said a few parts didn't need to be replaced and I received a discount which was helpful. They also lent me a loan car as I lived outside the area, which was very much appreciated.

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Jack, Jeep Grand Cherokee

Garage Full Throttle

CAMPBELLFIELD
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"Very professional and friendly would recommend to other people to go there"

Brent, Holden Commodore

Midas Sunbury

SUNBURY
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"Very friendly and helpful staff member"

Peter, Holden Commodore

Kings Autocare Pty Ltd

COOLAROO
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"Good service...friendly."

Adam, Toyota Camry

Supertech Automotive Repairs

THOMASTOWN
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"Very good customer service!!!I will go back soon"

Daniel, Peugeot 206 CC

Rapid Tune Greensborough

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Thorough; explained all issues before any other work was done on vehicle. Visual...

Thorough; explained all issues before any other work was done on vehicle. Visual inspection of worn parts was also given/explained. Well done.

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Ante, Holden Ute

One Stop Tyres

BRIAR HILL
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"Car's going great!"

Tim, Peugeot 307

ABS Eltham

ELTHAM
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Great service, friendly staff, reasonable prices. I especially appreciated the p...

Great service, friendly staff, reasonable prices. I especially appreciated the pick up and return service they offer.

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Nick, Audi A7

Yarra Valley Autocare

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Great mechanic. Fast, friendly and efficient service. Honest and very competitiv...

Great mechanic. Fast, friendly and efficient service. Honest and very competitive pricing. Will be taking our cars here in future.

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Sarah, Subaru Liberty

SNG Automotive Pty Ltd

THOMASTOWN
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Garry & Singh were absolutely lovely. Great mechanic, trustworthy and reliable ...

Garry & Singh were absolutely lovely. Great mechanic, trustworthy and reliable people. They took time to explain you everything. Good price. 1st and amazing experience at SNG Automotive. Thank you.

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Thibault, Mazda E Series

Autotest Service Centre

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Charlie and his team at AutoTest look after both our cars. You pay a fraction mo...

Charlie and his team at AutoTest look after both our cars. You pay a fraction more for a quality service

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Chris, Mitsubishi Outlander

Lilydale Service Centre

LILYDALE
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Dropped the car off. They drove us to Lillydale shopping complex in our car so w...

Dropped the car off. They drove us to Lillydale shopping complex in our car so we could unload my wife's electric wheel chair. We shopped whilst car was being serviced. Rang us to let me know the car was ready and they came and picked me up so I could take mechanic back and pay for service. All too easy and convenient I'm very happy.

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Chris, Volkswagen Caddy/Caddy Maxi

Rapid Tune Lilydale

LILYDALE
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Workshop & front office very clean & tidy. Friendly helpful service face to face...

Workshop & front office very clean & tidy. Friendly helpful service face to face. Great price & lovely to have my car washed too. Highly recommend.

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Steph, Toyota Kluger

Can Do 4x4

LILYDALE
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"fantastic!"

Clint, Mitsubishi Triton

Bridgestone Select Chirnside Park

CHIRNSIDE PARK
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Service carried out as per manufacturers handbook, I'm happy with the service re...

Service carried out as per manufacturers handbook, I'm happy with the service received.

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Edward, HOLDEN COMMODORE

Westmeadows Service Centre

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Westmeadows Service Centre is the best place for your car. Great customer servic...

Westmeadows Service Centre is the best place for your car. Great customer service. No wating and the mechanics are always happy to help. No matter how busy they are, they always keep smiling! Thank you to all the professional mechanics for their services for many years. 😀

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Mina, Holden Barina

Le Mans Automotive

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Shane was helpful in every way possible, and finished his service by washing my ...

Shane was helpful in every way possible, and finished his service by washing my car.

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philip, PEUGEOT 308

Northern Automotive Heidelberg

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Service was excellent. Great value and on time. Will continue to get my car serv...

Service was excellent. Great value and on time. Will continue to get my car serviced here.

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Brad, Holden Ute

The Corner Garage

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"Great service and great price. Recommended."

Edwin, Holden Viva

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ABS Heidelberg

HEIDELBERG WEST
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A good team of mechanics who know what they are doing and recommend anything tha...

A good team of mechanics who know what they are doing and recommend anything that needs to be repaired. When the car came back it drove well and that is all you can ask for.

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David, TOYOTA CAMRY

Custom Body & Automotive

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Pleasant welcome dropped my car off went down the street for some breakfast and ...

Pleasant welcome dropped my car off went down the street for some breakfast and coffee got a call that my car is ready. On my way home the car drove beautifully very happy HIGHLY RECOMMENDED.

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Chris, Kia Cerato

Goodyear Autocare Glenroy

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"Communicated clearly what was going on at all times."

Rory, Mazda 323

Thien An Automotive

COBURG NORTH
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"Kim went above and beyond his duty, I was very pleased with the service."

Jamie, Kia Rio

Coburg Tyres & Auto Service

COBURG NORTH
star star star star_border star_border

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I took my car there for general service. They were very fast and they finish it ...

I took my car there for general service. They were very fast and they finish it less than 2 hours and the price was really good .

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Shabnam, Toyota Yaris

SVM Automotive Mobile

airport_shuttle Mobile Mechanic

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"Top bloke"

Sharon, Peugeot 308 CC

Safe Lube Mobile Mechanics

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Mechanic chris was very friendly & very knowledgeable as to what my car needed f...

Mechanic chris was very friendly & very knowledgeable as to what my car needed fixing. I highly recommend him Thank you

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Anne, Suzuki Ignis

Autolube

airport_shuttle Mobile Mechanic

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Car Club Mobile Mechanic

airport_shuttle Mobile Mechanic

star star star star star

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Excellent service, did a thorough job went threw everything in my car, will be ...

Excellent service, did a thorough job went threw everything in my car, will be definitely recommending the mobile mechanic and I will be using the them to service my husbands car.

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Irene, VOLKSWAGEN TIGUAN

Book trusted and local mechanics with AutoGuru.

Looking for a mechanic in Katandra West? AutoGuru finds your closest quality car mechanics for you to compare all in one place. We combine Hume’s best car service options for your vehicle and location; so you can book with the click of a button, and one fixed price.

At AutoGuru, we are dedicated to giving you access to the best mechanics from Katandra West and the greater Hume area. Fixed price quotes mean you can find the mechanic who best suits your budget and location – it’s just so easy!

Whether your car is due for a 10,000km safety check or a full logbook service, we allow you to compare the most suitable mechanics near Katandra West for the job. Whatever vehicle you drive, whatever service you need, you’ll never travel far for a quality service again.

Why not have a mobile mechanic come to your home to complete your next service. Carry on with your day while a mobile mechanic carries out the service at a convenient location. Your day isn't interrupted, so you can carry on with the important things in life.

Had another crazy week and forgot to organise the car service? We know plenty of trusted mechanics open on Saturday in Katandra West. You can search instant quotes and book your car service or repair within minutes!

Questions? Speak with a Service Advisor
1300 655 661