Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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ABS Wodonga

WODONGA CBD
star star star star star

LATEST REVIEW

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star star star star star

Great service and met time requirements , was able to leave with them overnight ...

Great service and met time requirements , was able to leave with them overnight , great service centre sets a high standard

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Ben, Holden Ute

ABS Albury

LAVINGTON
star star star star star_border

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star star star star star

Very friendly staff, log book service completed without any issues. Would recomm...

Very friendly staff, log book service completed without any issues. Would recommend and use again.

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Liz, Jeep Grand Cherokee

ABS Shepparton

SHEPPARTON CBD
star star star star star_half

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star star star star star_border

It was okay. It wasn’t bad or anything, they couldn’t get to one of the filters,...

It was okay. It wasn’t bad or anything, they couldn’t get to one of the filters, but didn’t charge me for it.

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Peta, Ford Fiesta

No deposit & interest free

BOOK NOW, PAY LATER

Other mechanics in Hume

SWIFT Service Centre

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"Great Service happy with the level of service. Friendly and approachable!"

Kate, Nissan X-TRAIL

MRT Automotive

MOAMA
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Great service, friendly and informative. Would recommend to anyone needing a fas...

Great service, friendly and informative. Would recommend to anyone needing a fast, thorough car service.

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Craig, TOYOTA RAV4

Echuca Performance

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The motor mechanic asked if I had any conerns n followed the one. He reported hi...

The motor mechanic asked if I had any conerns n followed the one. He reported his concerns to me for review. Very professional service done according to service guidelines.

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Heather, Toyota Corolla

King Bear Auto

EAST BENDIGO
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It was great! Friendly, did what they said they would do and my car was finished...

It was great! Friendly, did what they said they would do and my car was finished at the time I requested. This is the first place that has taken the time to explain everything to me about the work they have done and future work that will be required. Will definitely go back 👌

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Sally, BMW 3 Series

Bendigo Complete Auto Care

IRONBARK
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"Honest ,prompt service awesome team of mechanics wouldn't go anywhere else"

Jai, Nissan Navara/Pick-up

Yarra Valley Autocare

LILYDALE
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Great mechanic. Fast, friendly and efficient service. Honest and very competitiv...

Great mechanic. Fast, friendly and efficient service. Honest and very competitive pricing. Will be taking our cars here in future.

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Sarah, Subaru Liberty

Rapid Tune Lilydale

LILYDALE
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Workshop & front office very clean & tidy. Friendly helpful service face to face...

Workshop & front office very clean & tidy. Friendly helpful service face to face. Great price & lovely to have my car washed too. Highly recommend.

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Steph, Toyota Kluger

Lilydale Service Centre

LILYDALE
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Dropped the car off. They drove us to Lillydale shopping complex in our car so w...

Dropped the car off. They drove us to Lillydale shopping complex in our car so we could unload my wife's electric wheel chair. We shopped whilst car was being serviced. Rang us to let me know the car was ready and they came and picked me up so I could take mechanic back and pay for service. All too easy and convenient I'm very happy.

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Chris, Volkswagen Caddy/Caddy Maxi

Can Do 4x4

LILYDALE
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"fantastic!"

Clint, Mitsubishi Triton

J Star Automotive

DIAMOND CREEK
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Friendly,no fuss, simple process, good service, right price and done on time. Wh...

Friendly,no fuss, simple process, good service, right price and done on time. What more could you want from a car service.

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Jack, Nissan X-Trail

Bridgestone Select Chirnside Park

CHIRNSIDE PARK
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Service carried out as per manufacturers handbook, I'm happy with the service re...

Service carried out as per manufacturers handbook, I'm happy with the service received.

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Edward, HOLDEN COMMODORE

Charge Less Autos

KANGAROO FLAT
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"Great service highly recommend"

Wayne, Holden Commodore

Ultra Tune Diamond Creek

DIAMOND CREEK
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Ultra Tune Diamond Creek provided me with friendly and professional service. Ce...

Ultra Tune Diamond Creek provided me with friendly and professional service. Certainly one of my better car-servicing experiences! Will definitely return for future auto needs.

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Andrea, Hyundai Getz

Anands Autos

EPPING
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"Amazing work."

Roshan, Toyota Yaris

Garage Apex

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"My experience was great....Ken was very informative and great mechanic"

Shirshik, Holden Jackaroo

ABS Eltham

ELTHAM
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"Great Service. Very helpful."

Christian, MAZDA 2

ABS Epping

EPPING
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"Thanks guys :) really happy "

Nicolle, MITSUBISHI LANCER

Autotest Service Centre

ELTHAM
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"Great service, kept me up to date with calls so there were no surprises."

Chris, Jeep Cherokee

One Stop Tyres

BRIAR HILL
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"Car's going great!"

Tim, Peugeot 307

SVM Automotive

EPPING
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I only wanted a basic service but Steve was able to help me identify all that wa...

I only wanted a basic service but Steve was able to help me identify all that was needed for my car to be fixed so I got to pay a bit more than what I had expected. But it was good cause now my car feels all brand new and also I asked if I was able to have it before 3 and he was able to do that without any hesitations. Thank you so much for giving life back to my car, couldn’t thank you enough will be back for more servicing in future.

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KingKing, Holden Barina

Rapid Tune Epping

EPPING
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"Punctual and informative diagnosis for problem."

Peggy, Ford Territory

Rapid Tune Greensborough

GREENSBOROUGH
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I was able to have my van towed there early and they managed to get me back on t...

I was able to have my van towed there early and they managed to get me back on the road at a moderate price . . . friendly, helpful and informative, and I would certainly use them again.

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Russell, Mitsubishi Express Van

Goodyear Autocare Croydon

CROYDON
star star star star star_half

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Goodyear team at Croydon were fantastic. At no stage did the fixed quote come in...

Goodyear team at Croydon were fantastic. At no stage did the fixed quote come into question and in the end I received more than I hoped for, at a great price. These guys will be my new service centre. Thanks so much. My car feels new!

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Ben, SUBARU TRIBECA

Le Mans Automotive

TEMPLESTOWE
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Shane was helpful in every way possible, and finished his service by washing my ...

Shane was helpful in every way possible, and finished his service by washing my car.

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philip, PEUGEOT 308

Rapid Tune Kilsyth

KILSYTH SOUTH
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"Very good, even found a nail in a tyre. Would recommend to others"

Helena, Nissan Pulsar

Mr Car Clinic

CROYDON
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Top service, was very attentive to detail, had the job done very efficiently and...

Top service, was very attentive to detail, had the job done very efficiently and exactly the way I wanted, highly recommended!

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Herrick, Toyota Corolla

Supertech Automotive Repairs

THOMASTOWN
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"Very good customer service!!!I will go back soon"

Daniel, Peugeot 206 CC

Tyreforce

CAMPBELLFIELD
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Good service, rang me within 3 hours to say it was ready for collection. Would c...

Good service, rang me within 3 hours to say it was ready for collection. Would come again.

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Erin, Kia Rio

* Minimum service amounts apply

Satguru Motors

CAMPBELLFIELD
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It's a new business in an industrial estate so don't expect a shiny workshop but...

It's a new business in an industrial estate so don't expect a shiny workshop but the service was fantastic. Was picked up and dropped of at no charge. They even cleaned the inside of the car for me and would have given it a wash except that it was raining. They are obviously going all out to win new repetitive business so it's a good time to use these guys. Very competitive price and everything was done without hassle. I had some concerns about the brake pads which they checked and said were fine so nice to see they didn't do something that didn't need doing! I'll be coming back.

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Kieran, Mazda 3

Garage Full Throttle

CAMPBELLFIELD
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"Very professional and friendly would recommend to other people to go there"

Brent, Holden Commodore

Cleijne Motors

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This is he second time that I have had my car serviced by them. They were extre...

This is he second time that I have had my car serviced by them. They were extremely fast and kept me informed of anything that need to be fixed. I would definitely recommend them.

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Emily, Suzuki Swift

Ultra Tune Bayswater

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Excellent customer service and was prompt in providing minute details on the job...

Excellent customer service and was prompt in providing minute details on the job.

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Bijoy, Toyota Aurion

SNG Automotive Pty Ltd

THOMASTOWN
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You guys provide professional service. I am thankful for your right advice for m...

You guys provide professional service. I am thankful for your right advice for my car . Easy to get appointment and job well done. I am suggesting your services to my mates. Cheers !

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Sam, Holden Cruze

Kings Autocare Pty Ltd

COOLAROO
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"Good service...friendly."

Adam, Toyota Camry

Northern Automotive Heidelberg

HEIDELBERG WEST
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Service was excellent. Great value and on time. Will continue to get my car serv...

Service was excellent. Great value and on time. Will continue to get my car serviced here.

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Brad, Holden Ute

SVM Automotive Mobile

airport_shuttle Mobile Mechanic

star star star star star

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"Top bloke"

Sharon, Peugeot 308 CC

Safe Lube Mobile Mechanics

airport_shuttle Mobile Mechanic

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Excellent Service - Have found my new mechanic. Could not have been more impress...

Excellent Service - Have found my new mechanic. Could not have been more impressed - such a fabulous find. And they come to your door!

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Jane, Skoda Octavia III

VIK Mobile Workshop Pty Ltd

airport_shuttle Mobile Mechanic

star star star star star

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"Friendly, efficient and great price"

Jimmy, Honda Civic

Book trusted and local mechanics with AutoGuru.

Need to book a car service and want to use a local Great Southern mechanic? We combine all of the mechanics workshops offering the service you need, in your area of Hume in one place. Select your location, vehicle model and the service you need, the book with the click of a button, or call us on 1300 655 661.

Let AutoGuru compare the best results locally around Great Southern. Find mechanics that can service your vehicle, compare their price and book, all in one place. It’s less work for you, with no nasty surprises, and quality service from the best mechanics in Hume.

AutoGuru sources services for a range of vehicle makes and models in Great Southern. From your standard 10,000km safety services to major milestone services, and everything in between, we find it for you. Settle on price up front, and book your service, it’s as simple as that.

Don't forget you can also compare and book local mobile mechanics in Great Southern through AutoGuru! Whether you need a standard oil chance, 90,000km logbook service, timing belt replacement or a roadworthy certificate, mobile mechanics in Great Southern have the tools to do the job.

Really wanted to go to that Saturday BBQ but need to service your car? We've got you sorted. Book trusted local mechanics in Great Southern that are open on Saturday and also offer a loan car and a drop off service! Don't let the boring adult stuff get in the way of your weekend. Get instant quotes on AutoGuru and we can help you save money and let you get back to the things you really enjoy!

Questions? Speak with a Service Advisor
1300 655 661