Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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ABS Albury

LAVINGTON
star star star star star_border

LATEST REVIEW

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star star star star star

Very friendly staff, log book service completed without any issues. Would recomm...

Very friendly staff, log book service completed without any issues. Would recommend and use again.

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Liz, Jeep Grand Cherokee

ABS Wodonga

WODONGA CBD
star star star star star

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star star star star star

All good so far, time will tell, but car is running just fine now. Friendly staf...

All good so far, time will tell, but car is running just fine now. Friendly staff.

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Grant, Nissan Navara/Pick-up

NRMA Car Servicing Wagga Wagga

WAGGA WAGGA CBD
star star star star star_half

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star star star star star

Great service, from the service desk to the mechanics. Will definately use agai...

Great service, from the service desk to the mechanics. Will definately use again.

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Andrew, Jeep Grand Cherokee

SWIFT Service Centre

WAGGA WAGGA CBD
star star star star star_half

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star star star star star

"Great Service happy with the level of service. Friendly and approachable!"

Kate, Nissan X-TRAIL

No deposit & interest free

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ABS Shepparton

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My experience was great. Initially there was a mix up with my booking, howev...

My experience was great. Initially there was a mix up with my booking, however the guys at ABS were very helpful, and more than willing to help out. As of the quality of the service, currently my is running beautifully without any issue, which is a testament to the service provided by ABS.

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Ben, SUBARU OUTBACK

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Staff member laura was extremely helpful. And when I was sick she re-scheduled m...

Staff member laura was extremely helpful. And when I was sick she re-scheduled my appointment with NRMA. Thankyou for your good customer service.

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Kylie, Hyundai i30

Ultra Tune Tuggeranong

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"Excellent service."

Rina, Mercedes-Benz SLK

Ultra Tune Phillip

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"Friendly service and good communication... Hassle free experience."

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The Car Doctor

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Good honest service. I requested for rear breaks replacement they found and info...

Good honest service. I requested for rear breaks replacement they found and informed that breaks are good to go another 50000 kms.

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Carco Exhaust & Automotive

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SInce using this app, I’ve found & used this particular mechanic to service my Jeep. The owner & staff are friendly, wonderful but also do a fantastic Job. Big thank u to the app for finding a great garage & workshop. Grateful customer for life 👍😁👍

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"Ultra Tune Belconnen did a great job. Timely, and very helpfulful. Cheers"

Steve, Mitsubishi Lancer

Goodyear Autocare Fyshwick

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Easy booking. I tried to book in last minute. Cuz I need the car for a road tri...

Easy booking. I tried to book in last minute. Cuz I need the car for a road trip. No service center was willing to take my vehicle. Auto-guru managed to sequeeze me in. Good customer service auto guru!

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Adam, Toyota Camry

Ultra Tune Fyshwick

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"Great service"

Joel, Nissan Navara

ABS Molonglo

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Tony, VOLKSWAGEN TIGUAN

5A Mechanical Repair

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Excellent services from Mario. He went above and beyond to get my car investigat...

Excellent services from Mario. He went above and beyond to get my car investigated and helped me to work out the steps forward. He is good value mechanic offered services much more than he charges for. He offered a courtesy car while my car was being serviced without even charge for it. Highly recommended and will definitely come back.

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Sean, Mercedes-Benz C-Class

NRMA Car Servicing Majura Park

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"Great service great feedback awesome carwash and price"

Elizabeth, Suzuki Swift

GenTech Automotive & Performance Centre

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Gentech were professional and shorted my issue quickly even though the incorrect...

Gentech were professional and shorted my issue quickly even though the incorrect part was initially delivery for fitment.

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Andy, Ford Ranger

N & D Auto Services Pty Ltd

MITCHELL
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We were really pleased with N&D Auto Services. Everything was explained us withi...

We were really pleased with N&D Auto Services. Everything was explained us within minutes of the booking. Staff were friendly, efficient and advised us of all the work to be done. We'll be back and will bring our friends. Competitively priced, we'd highly recommend them for your next service.

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Tim, TOYOTA AVENSIS VERSO

Paul Whyte Automotive

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The service was very good and they reported back on issues I had raised which a ...

The service was very good and they reported back on issues I had raised which a less scrupulous repairer could have taken advantage of. Very pleased.

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Syd, Ford Fiesta

MRT Automotive

MOAMA
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A major service dealt with efficiently and promptly. Price MUCH LESS than car ...

A major service dealt with efficiently and promptly. Price MUCH LESS than car dealership.

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Trevor, Volkswagen Polo

Echuca Performance

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A good summary on the invoice (of what they did). However I booked a drop off se...

A good summary on the invoice (of what they did). However I booked a drop off service (for FREE) which they tried to charge me for. They did get a staff member to drop me off and pick me up in the end but this damaged the experience somewhat.

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Heather, Toyota Corolla

Creighton's TJM

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Roinoldi, Ford Fairmont

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J Smith Motors

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First time using J.Smith motors and i couldn't speak highly enough of them. Fast reliable service, lovely staff and so affordable!

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Shannon, Ssangyong Korando

Yarra Valley Autocare

LILYDALE
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Great mechanic. Fast, friendly and efficient service. Honest and very competitiv...

Great mechanic. Fast, friendly and efficient service. Honest and very competitive pricing. Will be taking our cars here in future.

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Sarah, Subaru Liberty

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Workshop & front office very clean & tidy. Friendly helpful service face to face...

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Steph, Toyota Kluger

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LILYDALE
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Chris, Volkswagen Caddy/Caddy Maxi

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"fantastic!"

Clint, Mitsubishi Triton

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Abby, Volkswagen Polo

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Andrea, Hyundai Getz

Mechanika Motors

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"Car is running great, very pleased with the service! Would recommend"

Louise, Mitsubishi ASX

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Excellent customer service and was prompt in providing minute details on the job...

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Bijoy, Toyota Aurion

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"Great Service. Very helpful."

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Cleijne Motors

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They were very professional in terms of calling me to tell when they had complet...

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Emily, Suzuki Swift

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Book trusted and local mechanics with AutoGuru.

Looking for a mechanic in Granya? AutoGuru finds your closest quality car mechanics for you to compare all in one place. We combine Hume’s best car service options for your vehicle and location; so you can book with the click of a button, and one fixed price.

By using AutoGuru, you’ll be able to view fixed price quotes from mechanics in Granya and other nearby Hume suburbs. Instant online quotes mean you can compare costs for labour and parts and book online straight away!

AutoGuru sources services for a range of vehicle makes and models in Granya. From your standard 10,000km safety services to major milestone services, and everything in between, we find it for you. Settle on price up front, and book your service, it’s as simple as that.

Don't forget you can also compare and book local mobile mechanics in Granya through AutoGuru! Whether you need a standard oil chance, 90,000km logbook service, timing belt replacement or a roadworthy certificate, mobile mechanics in Granya have the tools to do the job.

Had another crazy week and forgot to organise the car service? We know plenty of trusted mechanics open on Saturday in Granya. You can search instant quotes and book your car service or repair within minutes!

Questions? Speak with a Service Advisor
1300 655 661