Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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ABS Wodonga

WODONGA CBD
star star star star star

LATEST REVIEW

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star star star star star

Great service and met time requirements , was able to leave with them overnight ...

Great service and met time requirements , was able to leave with them overnight , great service centre sets a high standard

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Ben, Holden Ute

ABS Albury

LAVINGTON
star star star star star_border

LATEST REVIEW

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star star star star star

Very friendly staff, log book service completed without any issues. Would recomm...

Very friendly staff, log book service completed without any issues. Would recommend and use again.

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Liz, Jeep Grand Cherokee

ABS Shepparton

SHEPPARTON CBD
star star star star star_half

LATEST REVIEW

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star star star star star_border

My experience was great. Initially there was a mix up with my booking, howev...

My experience was great. Initially there was a mix up with my booking, however the guys at ABS were very helpful, and more than willing to help out. As of the quality of the service, currently my is running beautifully without any issue, which is a testament to the service provided by ABS.

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Ben, SUBARU OUTBACK

No deposit & interest free

BOOK NOW, PAY LATER

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MRT Automotive

MOAMA
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Great service, friendly and informative. Would recommend to anyone needing a fas...

Great service, friendly and informative. Would recommend to anyone needing a fast, thorough car service.

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Craig, TOYOTA RAV4

Echuca Performance

ECHUCA CBD
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The motor mechanic asked if I had any conerns n followed the one. He reported hi...

The motor mechanic asked if I had any conerns n followed the one. He reported his concerns to me for review. Very professional service done according to service guidelines.

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Heather, Toyota Corolla

Yarra Valley Autocare

LILYDALE
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Great mechanic. Fast, friendly and efficient service. Honest and very competitiv...

Great mechanic. Fast, friendly and efficient service. Honest and very competitive pricing. Will be taking our cars here in future.

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Sarah, Subaru Liberty

Rapid Tune Lilydale

LILYDALE
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Workshop & front office very clean & tidy. Friendly helpful service face to face...

Workshop & front office very clean & tidy. Friendly helpful service face to face. Great price & lovely to have my car washed too. Highly recommend.

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Steph, Toyota Kluger

Lilydale Service Centre

LILYDALE
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"Very happy customer"

Lee, Mitsubishi Pajero

Can Do 4x4

LILYDALE
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"fantastic!"

Clint, Mitsubishi Triton

Bridgestone Select Chirnside Park

CHIRNSIDE PARK
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Service carried out as per manufacturers handbook, I'm happy with the service re...

Service carried out as per manufacturers handbook, I'm happy with the service received.

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Edward, HOLDEN COMMODORE

J Star Automotive

DIAMOND CREEK
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80000 km book service Nissan Xtrail TL diesel. This is a major service priced at...

80000 km book service Nissan Xtrail TL diesel. This is a major service priced at approx. $840.00 by Nissan dealerships. Worked out about the same as genuine Nissan parts were used but much closer to home than the nearest Nissan dealership. The garage had the vehicle all day probably to get the parts in, but because it was reasonably close to home it wasn't a problem.

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Jack, Nissan X-Trail

Ultra Tune Diamond Creek

DIAMOND CREEK
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Their communication is very good. service done in timely manner. Job well done b...

Their communication is very good. service done in timely manner. Job well done by the crew!!

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Bhaumik, Toyota Corolla

Goodyear Autocare Croydon

CROYDON
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"Very friendly staff. Great service."

Penelope, HOLDEN BARINA

Rapid Tune Kilsyth

KILSYTH SOUTH
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Fantastic!! Shane was extremely helpful and I had my car back within 3 hours. Wa...

Fantastic!! Shane was extremely helpful and I had my car back within 3 hours. Washed and all!!! Very happy. Will definately use Rapid Tune in Kilsyth again 😊😊

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JANINE, Mazda 3

ABS Eltham

ELTHAM
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Excellent service, would recommend. Phone call to give exact costing for extras....

Excellent service, would recommend. Phone call to give exact costing for extras. Given a lift to and from workshop, amazing.

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Helena, MAZDA 3

Autotest Service Centre

ELTHAM
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Charlie and his team at AutoTest look after both our cars. You pay a fraction mo...

Charlie and his team at AutoTest look after both our cars. You pay a fraction more for a quality service

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Chris, Mitsubishi Outlander

Mr Car Clinic

CROYDON
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"Great experience."

Mike, Toyota RAV4

One Stop Tyres

BRIAR HILL
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"Car's going great!"

Tim, Peugeot 307

Rapid Tune Greensborough

GREENSBOROUGH
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"Good service. Additional items recommended were a little expensive on their end"

Abhilash, Toyota Corolla

Le Mans Automotive

TEMPLESTOWE
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Shane was helpful in every way possible, and finished his service by washing my ...

Shane was helpful in every way possible, and finished his service by washing my car.

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philip, PEUGEOT 308

Anands Autos

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"Amazing work."

Roshan, Toyota Yaris

Garage Apex

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"My experience was great....Ken was very informative and great mechanic"

Shirshik, Holden Jackaroo

ABS Epping

EPPING
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During this normal servicing, they have genuinely identified the problem associa...

During this normal servicing, they have genuinely identified the problem associated with my car. I have to go there after 5k, to replace front brakes shoe.

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Sunil, Toyota Corolla

SVM Automotive

EPPING
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First time using SVM and dealt with Steve. He is very professional and I had obs...

First time using SVM and dealt with Steve. He is very professional and I had observed that his workshop is very clean. He is also very honest about his assesment of my vehicle. My car didn’t do a lot of kms since last service but that last service was almost a year ago. His advice was practical and didn’t replace the things hat didn’t need replacing. SVM will also be completing the service of my other vehicle as a result of this very positive experience. Thanks Steve.

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Mark, Toyota Kluger

Rapid Tune Epping

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"Fantastic customer service, communication and my car is running like a dream."

Dani, Subaru Forester

Ultra Tune Bayswater

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Great service Monty was prompt got my air con compressor fixed on the same day. ...

Great service Monty was prompt got my air con compressor fixed on the same day. Highly recommended Will be coming back surely

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pabby, Land Rover Range Rover Evoque

Cleijne Motors

RINGWOOD EAST
star star star star star_border

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They were very professional in terms of calling me to tell when they had complet...

They were very professional in terms of calling me to tell when they had completed the car service and to advise what other items needed to be fixed. The car service itself was completed within 2 and a half hours, which was exceptionally fast. They also fixed the other items in a timely manner.

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Emily, Suzuki Swift

Supertech Automotive Repairs

THOMASTOWN
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"Very good customer service!!!I will go back soon"

Daniel, Peugeot 206 CC

ABS Ringwood

RINGWOOD
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"Easy, simple and good service."

Leon, HONDA CR-V

Bayswater Automotive Service

BAYSWATER
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Whole transaction was easy. Booking made. Windscreen installer arrived at set ti...

Whole transaction was easy. Booking made. Windscreen installer arrived at set time and windscreen installed without a problem. Very satisfied. Thank you.

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Bill, Rover 75

PMA Auto Works

RINGWOOD
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First time and so far the car servicing looks good which included courtesy car f...

First time and so far the car servicing looks good which included courtesy car for use.

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Alex, Volvo V40

NRMA Car Servicing Wagga Wagga

WAGGA WAGGA CBD
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"Very nice place, service was done professionally and within time constraints."

Aaron, Nissan Pulsar

Rapid Tune Mitcham

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"Good people , trouble free service , friendly customer service ."

Ranjith, Ford Falcon

Goodyear Autocare Boronia

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The guys picked up a problem and my car is in warranty very happy to say it save...

The guys picked up a problem and my car is in warranty very happy to say it saves me a big hastle

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Anne, Ford Focus

Tyreforce

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Good service, rang me within 3 hours to say it was ready for collection. Would c...

Good service, rang me within 3 hours to say it was ready for collection. Would come again.

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Erin, Kia Rio

SVM Automotive Mobile

airport_shuttle Mobile Mechanic

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"Top bloke"

Sharon, Peugeot 308 CC

VIK Mobile Workshop Pty Ltd

airport_shuttle Mobile Mechanic

star star star star star

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Vik was a nice man, however, when I'm looking for a mechanic to conduct a pre-pu...

Vik was a nice man, however, when I'm looking for a mechanic to conduct a pre-purchase inspection, "nice" is the least of my concerns. He checked the car on the outside, very superficial. I had to ask for him to plug in the computer , which the guy that sold me the car ended up doing. He never got under the car, nor inspected thoroughly. Turns out the car had an oil leak, so i paid $125 for Vik to tell me that the car "looked good" and that any further inspection would take up a lot of time, so that was all he could do at the moment (walk around it, and test drive it around the block, not even the 4x4). Not too happy, considering any other mechanic would have done a THOROUGH check for that money.

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Juliet, Ford Escape

Safe Lube Mobile Mechanics

airport_shuttle Mobile Mechanic

star star star star star

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So quick and easy. All work done to a high standard, easy pay options. came onsi...

So quick and easy. All work done to a high standard, easy pay options. came onsite at required time and advised of future requirements for next services and potential costs for that. really nice and friendly - would use again.

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sarah, Mazda 3

Book trusted and local mechanics with AutoGuru.

Need a Docker mechanic for your car service? Use AutoGuru to compare the best mechanics and workshops in your area of Hume. Simply find the mechanic you want to use, confirm the price upfront, and book.

Forget nasty surprises with hidden costs, compare and book Hume’s best mechanics for your car service in one place. We find top rated mechanics in the Docker area so you can compare options for the same scheduled service tasks. The only variables are cost of parts and labour from mechanic to mechanic.

We source all types of services for all types of vehicles, from a standard safety check on a Hyundai, to a milestone logbook service on a Jaguar. Our trusted mechanics in the Docker area have you covered whatever your vehicle needs.

Why not have a mobile mechanic come to your home to complete your next service. Carry on with your day while a mobile mechanic carries out the service at a convenient location. Your day isn't interrupted, so you can carry on with the important things in life.

Had another crazy week and forgot to organise the car service? We know plenty of trusted mechanics open on Saturday in Docker. You can search instant quotes and book your car service or repair within minutes!

Questions? Speak with a Service Advisor
1300 655 661