Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Anands Autos

EPPING
star star star star star

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star star star star star

"Amazing work."

Roshan, Toyota Yaris

Garage Apex

EPPING
star star star star star

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star star star star star

"My experience was great....Ken was very informative and great mechanic"

Shirshik, Holden Jackaroo

Tyreforce

CAMPBELLFIELD
star star star star star_half

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star star star star star_border

Good service, rang me within 3 hours to say it was ready for collection. Would c...

Good service, rang me within 3 hours to say it was ready for collection. Would come again.

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Erin, Kia Rio

* Minimum service amounts apply

Satguru Motors

CAMPBELLFIELD
star star star star star_half

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star star star star star

The service given the company and mechanic was great and also help me to give th...

The service given the company and mechanic was great and also help me to give the information what I need to fix it my self just in case of emergency

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Prabhjot, Holden Commodore

ABS Epping

EPPING
star star star star star

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This was my first time at ABS as my previous mechanic retired. I am glad I selec...

This was my first time at ABS as my previous mechanic retired. I am glad I selected them. The workshop was clean and tidy and the staff friendly. The price was very surprising as it was less than my previous mechanic charged. All work was professionally done and my car was ready in 3 hours which was a bonus. I will be going back in 15,000km.

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Brian, Hyundai Tucson

No deposit & interest free

BOOK NOW, PAY LATER

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SVM Automotive

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Arrived on time. Service completed no hassles. Very helpful but most importantly...

Arrived on time. Service completed no hassles. Very helpful but most importantly, very honest. Cheers Steve from SVO.

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Tristan, Ford Focus

Rapid Tune Epping

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Customer service was fantastic and the way the worked out a plan to squeeze me i...

Customer service was fantastic and the way the worked out a plan to squeeze me in at such a busy time of year was greatly appreciated. Will definitely be my mechanic of choice in the future.

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Midas Sunbury

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Comprehensive safety check done and results communicated to me by Spiro so I cou...

Comprehensive safety check done and results communicated to me by Spiro so I could make an informed decision on what can be completed with standard service on the day allowing me to plan another visit for other work identified.

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David, Holden Commodore

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"Very professional and friendly would recommend to other people to go there"

Brent, Holden Commodore

Kings Autocare Pty Ltd

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"Good service...friendly."

Adam, Toyota Camry

J Star Automotive

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Friendly,no fuss, simple process, good service, right price and done on time. Wh...

Friendly,no fuss, simple process, good service, right price and done on time. What more could you want from a car service.

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Jack, Nissan X-Trail

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Great service. Prompt and efficient. Car was ready to go 2 hours before estimate...

Great service. Prompt and efficient. Car was ready to go 2 hours before estimated completion time.

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Lorraine, Volkswagen Polo

Supertech Automotive Repairs

THOMASTOWN
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Friendly and excellent service. I would certainly go back and happy to recommend...

Friendly and excellent service. I would certainly go back and happy to recommend to my friends

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karen, Volkswagen Golf V

SNG Automotive Pty Ltd

THOMASTOWN
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You guys provide professional service. I am thankful for your right advice for m...

You guys provide professional service. I am thankful for your right advice for my car . Easy to get appointment and job well done. I am suggesting your services to my mates. Cheers !

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Sam, Holden Cruze

Westmeadows Service Centre

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Westmeadows Service Centre is the best place for your car. Great customer servic...

Westmeadows Service Centre is the best place for your car. Great customer service. No wating and the mechanics are always happy to help. No matter how busy they are, they always keep smiling! Thank you to all the professional mechanics for their services for many years. 😀

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Mina, Holden Barina

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Although the news was bad (expected!), (full rear brake replacement, rotors and ...

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Ante, Hyundai iLoad/iMax

One Stop Tyres

BRIAR HILL
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"Car's going great!"

Tim, Peugeot 307

Goodyear Autocare Glenroy

GLENROY
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"Communicated clearly what was going on at all times."

Rory, Mazda 323

The Corner Garage

RESERVOIR
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"The Corner Garage was great to deal with."

David, Audi A4

ABS Eltham

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Great service, friendly staff, reasonable prices. I especially appreciated the p...

Great service, friendly staff, reasonable prices. I especially appreciated the pick up and return service they offer.

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Nick, Audi A7

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Great service and thorough inspection of the car, advised me of issues that need...

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Daniel, Ford Falcon

Autotest Service Centre

ELTHAM
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"Great service, kept me up to date with calls so there were no surprises."

Chris, Jeep Cherokee

Thien An Automotive

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"Kim went above and beyond his duty, I was very pleased with the service."

Jamie, Kia Rio

Moving Motors Pty Ltd

TULLAMARINE
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"Good job, exactly how they promised to be"

Gregor, MAZDA CX7

Northern Automotive Heidelberg

HEIDELBERG WEST
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Excellent service, feedback on condition of vehicle. Good communication. Will ar...

Excellent service, feedback on condition of vehicle. Good communication. Will arrange further services as needed with Northern Automotive Heidelberg. Loan vehicle available and in good condition.

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Margaret, Ssangyong Actyon

Coburg Tyres & Auto Service

COBURG NORTH
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I took my car there for general service. They were very fast and they finish it ...

I took my car there for general service. They were very fast and they finish it less than 2 hours and the price was really good .

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Shabnam, Toyota Yaris

Sydney Rd Auto Repairs

COBURG NORTH
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"very efficient with no hassles"

Sharmila, Mazda 2

Goodyear Autocare Airport West

AIRPORT WEST
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Great customer service. My car got serviced , washed, vacuumed and got free air ...

Great customer service. My car got serviced , washed, vacuumed and got free air freshener . Definetly going back to this place again.

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Sunny, Kia Optima

* Minimum service amounts apply

ABS Heidelberg

HEIDELBERG WEST
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"fast service got my car back around 12 oclock"

Michael, Toyota Aurion

Top Speed Motor Group Pty Ltd

COBURG NORTH
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Great mechanic, very friendly and professional. Dropped vehicle in the morning a...

Great mechanic, very friendly and professional. Dropped vehicle in the morning and all works completed by the afternoon. Prompt and reliable will definitely use Top Speed Motor Group more often!!

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Oliver, Honda Jazz

Seal Motors

AIRPORT WEST
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Not a Melbournite.... staying down here for family reasons.... car overdue for a...

Not a Melbournite.... staying down here for family reasons.... car overdue for a service. Paul provided excellent service and showed great, old fashioned courtesy. Couldn't be happier! Will definitely come back again for future services. Great customer service and follow up. Thank you. Lois

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Lois, Audi Q5

Ultra Tune Preston

PRESTON
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"Always a quick and friendly service. Thanks Ultra Tune Preston."

Jim, Ford Focus

All Tune Motors Service Centre Pty Ltd

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Christian was helpful, thorough and all in all great mechanic to deal with. Will...

Christian was helpful, thorough and all in all great mechanic to deal with. Will be going back for sure!

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Skye, Kia K2900

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Friendly and efficient staff. All work done as requested. Very reasonable prices...

Friendly and efficient staff. All work done as requested. Very reasonable prices.

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Ross, Holden Adventra

Midas Essendon

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I had one of those non-specific intermittent error messages occur with my Europe...

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Michael, Peugeot 407

Markden Auto Repair

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Recommended.. it was a good experience regardless my first time for my first ca...

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Rajiv, NISSAN PULSAR

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Good clean workshop. Friendly staff. Delivered what they said. Would recommend t...

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Darcy, VOLKSWAGEN TIGUAN

Le Mans Automotive

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Shane was helpful in every way possible, and finished his service by washing my ...

Shane was helpful in every way possible, and finished his service by washing my car.

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philip, PEUGEOT 308

All Care Automotive

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Efficient and value for money service. Was kept well informed through the servi...

Efficient and value for money service. Was kept well informed through the service process.

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Breishen, Toyota Yaris

Karworx Vehicle Service Centre Essendon

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Great service. The guy at the reception desk was courteous and the car service w...

Great service. The guy at the reception desk was courteous and the car service was well done. The additional items required were explained well. I would be coming back in 6 months.

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Usman, Toyota Camry

Goodyear Autocare Essendon

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"Great service and great communication."

Khaled, Toyota Prius

Prestock Motors Pty Ltd Australian LPG Service

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Sam (the mechanic) was very helpful and informative by explaining the issues wit...

Sam (the mechanic) was very helpful and informative by explaining the issues with my car and what I should look out for in future. Definitely will go back to them for my next service!

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James, TOYOTA RAV4

ABS Brunswick

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Absolutely fantastic!!! I've recently relocated to Melbourne and had a very hard...

Absolutely fantastic!!! I've recently relocated to Melbourne and had a very hard time finding a trustworthy mechanic that wasn't $$$ focused. ABS not only found the cause of some long standing issues with my car, but took the time to explain the issues to me in detail. The service was very reasonably price and I was informed of the costs before any work was done. Highly recommend if you are looking for a reliable mechanic!

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Chloe, Holden Commodore

Princes Motor Repairs

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"Awesome service and so lovely! I’ll definitely be back!!"

Sarah, Toyota Camry

Star Auto Group Pty Ltd

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Very happy with the service that has been given. Very honest n reliable. Booked ...

Very happy with the service that has been given. Very honest n reliable. Booked in my second car on the spot :-) n recommended to 2 of my colleagues. Thank you from a very satisfied customer.

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Sheba, Holden Viva

Safe Lube Mobile Mechanics

airport_shuttle Mobile Mechanic

star star star star star

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"Nice guy"

Alan, Toyota Camry

SVM Automotive Mobile

airport_shuttle Mobile Mechanic

star star star star star

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"Top bloke"

Sharon, Peugeot 308 CC

Autolube

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Car Club Mobile Mechanic

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He was polite and very informative. Explained what was required and did a great ...

He was polite and very informative. Explained what was required and did a great job.

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Caroline, HOLDEN ASTRA

Hutchins MobilTech

airport_shuttle Mobile Mechanic

star star star star star

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On time & straight into the job. Very friendly would recommend to friends & fami...

On time & straight into the job. Very friendly would recommend to friends & family.

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Judy, NISSAN MAXIMA

Book trusted and local mechanics with AutoGuru.

Need a Broadford mechanic for your car service? Use AutoGuru to compare the best mechanics and workshops in your area of Hume. Simply find the mechanic you want to use, confirm the price upfront, and book.

Let AutoGuru compare the best results locally around Broadford. Find mechanics that can service your vehicle, compare their price and book, all in one place. It’s less work for you, with no nasty surprises, and quality service from the best mechanics in Hume.

Whether you need a standard safety service or a major logbook service, we find mechanics in the Broadford area that can deliver the service you need. We source mechanics that can service all makes and models of vehicles, so you’ll never have to travel far for a quality service, at a fixed price.

Don't forget you can also compare and book local mobile mechanics in Broadford through AutoGuru! Whether you need a standard oil chance, 90,000km logbook service, timing belt replacement or a roadworthy certificate, mobile mechanics in Broadford have the tools to do the job.

Find trusted mechanics that are open on Saturday. Whatever your budget is - we've teamed up with ZipPay to offer you flexible, interest free payments. Don't let life get in the way of your car. book your car service or repair now!

Questions? Speak with a Service Advisor
1300 655 661